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Medicare Inbound Jobs in Illinois (NOW HIRING)

First Mid Bancshares, Inc.

Medicare Specialist

Mattoon, IL · On-site

$52 - $80/hr

Consult with and educate prospective and existing members on Medicare products, benefits, and coverage options through inbound and outbound calls * Assess individual needs, recommend appropriate ...

New

First Mid Bank and Trust

Medicare Specialist

Mattoon, IL · On-site

$51K - $55K/yr

Consult with and educate prospective and existing members on Medicare products, benefits, and coverage options through inbound and outbound calls * Assess individual needs, recommend appropriate ...

First Mid

Medicare Specialist

Mattoon, IL · On-site

$51K - $55K/yr

Consult with and educate prospective and existing members on Medicare products, benefits, and coverage options through inbound and outbound calls * Assess individual needs, recommend appropriate ...

Hirewell

Entry-Level Medicare Sales Rep

Chicago, IL · On-site

$20/hr

As an Entry-Level Licensed Benefits Advisor, you'll take live inbound calls from individuals exploring their Medicare options, guide them through a needs-based assessment, and help them enroll in the ...

EMERGE

Licensed Insurance Agent

Chicago, IL · On-site

$60K - $75K/yr

Handle live, pre-screened inbound calls and assist consumers with selecting and enrolling in Medicare health insurance plans * Make outbound calls to follow up with consumers and review Medicare ...

EMERGE

Entry-Level Health Insurance Sales Rep

Chicago, IL · On-site

$55K - $75K/yr

Handle live, pre-screened inbound calls and assist consumers in selecting and enrolling in Medicare health insurance plans * Make outbound calls to revisit and review Medicare options with consumers

EMERGE

Inside Sales Representative

Chicago, IL · On-site

$55K - $75K/yr

Handle live, pre-screened inbound calls and assist consumers in selecting and enrolling in Medicare health insurance plans * Make outbound calls to revisit and review Medicare options with consumers

EMERGE

Inside Sales Representative

Chicago, IL · On-site

$55K - $75K/yr

Handle live, pre-screened inbound calls and assist consumers in selecting and enrolling in Medicare health insurance plans * Make outbound calls to revisit and review Medicare options with consumers

OneDigital

Inside Sales Representative

Chicago, IL

$55K - $70K/yr

You will receive live, inbound calls from consumers that may be eligible for better Medicare options. You will be responsible for providing an outstanding customer experience while achieving monthly ...

OneDigital

Inside Sales Representative

Chicago, IL · On-site

$55K - $70K/yr

You will receive live, inbound calls from consumers that may be eligible for better Medicare options. You will be responsible for providing an outstanding customer experience while achieving monthly ...

Wellbe Senior Medical

Outreach Specialist

Chicago, IL · On-site

A normal 'day in the life' consists of conducting outbound calls, receiving inbound calls to and ... Medicare experience preferred * Must be comfortable speaking with Medicare beneficiaries by phone

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Medicare Inbound information

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are popular job titles related to Medicare Inbound jobs in Illinois?

For Medicare Inbound jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Medicare Inbound jobs in Illinois look for?

The top searched job categories for Medicare Inbound jobs in Illinois are:

Medicare Inbound jobs near you
Infographic showing various Medicare Inbound job openings in Illinois as of August 2026, with employment types broken down into 69% Full Time, 26% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Medicare Specialist

First Mid Bancshares, Inc.

Mattoon, IL • On-site

$52 - $80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Key responsibilities

  • Engage prospective and existing members through inbound and outbound calls to provide Medicare plan education and support enrollment.

  • Assess individual needs, recommend appropriate Medicare plans, and facilitate enrollments while maintaining a high-quality member experience.

  • Maintain accurate documentation of member interactions, sales activity, and enrollment activity within company systems.

Job description

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills,internal equity,and experience.This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

The Medicare Specialist (Sales) is responsible for engaging prospective and existing members with Medicare sales and plan education, enrollment support, and ongoing customer service. This role serves as a primary point of contact for individuals seeking guidance on Medicare products and coverage options while ensuring a high-quality member experience. The position exists to drive new member enrollment and sales growth, support retention efforts, cross-selling and identifying additional coverage needs, and build trusted relationships through accurate product knowledge and effective communication.

Responsibilities include, but are not limited to:
  • Consult with and educate prospective and existing members on Medicare products, benefits, and coverage options through inbound and outbound calls
  • Assess individual needs, recommend appropriate Medicare plans, and facilitate enrollments while delivering a high-quality customer experience
  • Meet established production, retention, and performance goals
  • Maintain accurate documentation of member interactions, sales activity, and enrollment activity within company systems
  • Identify additional coverage needs and cross-selling opportunities while maintaining a member-focused approach
  • Stay informed on Medicare guidelines, carrier products, and organizational procedures to ensure accurate communication and service delivery
QualificationsEducation/Experience:
  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred
  • Previous experience in Medicare sales, health insurance, customer service, or inside sales preferred
  • Active health insurance license (or ability to obtain and maintain licensure as required)
  • Demonstrated ability to meet sales, production, and enrollment goals
  • Strong communication, interpersonal, and customer service skills
Skills:
  • Strong verbal communication and interpersonal skills with the ability to build rapport and explain Medicare products clearly
  • Consultative sales skills with the ability to guide individuals toward appropriate coverage solutions
  • Excellent customer service skills and ability to manage sensitive or confidential information professionally
  • Strong attention to detail and organizational skills for accurate documentation and enrollment processing
  • Ability to consistently meet sales, production, quality, and performance expectations
Total Rewards:
  • Commission Incentive Pay available for personal and department goals achievement
  • Competitive health, dental & vision coverage with HSA match
  • 401(k) with employer match + Employee Stock Purchase Plan
  • GenerousPTO, paid holidays & parental leave
  • Tuition reimbursement & performance-based bonuses

First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

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