Salary: $12.00 Hourly
Location : Council Bluffs, IA
Job Type: Student
Division: Student Workers
Opening Date: 08/05/2026
Closing Date: 9/30/2026 11:59 PM Central
Description
The Student Intern will support the Information Technology Services department by providing first-level technical assistance to students, faculty, and staff. This role includes hands-on experience in troubleshooting hardware and software issues, maintaining IT equipment, and delivering excellent customer service at the Help Desk. The intern will gain practical experience in a professional IT environment, enhancing their technical and communication skills.
Job Duties
- Provide front-line technical support via phone, email, and in-person at the Help Desk.
- Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
- Assist with software installations, updates, and configurations.
- Perform routine maintenance on computer systems and classroom technology.
- Log and track support requests using the college's ticketing system.
- Set up and configure new hardware for faculty, staff, and student labs.
- Support network connectivity issues including Wi-Fi troubleshooting.
- Assist IT staff with inventory management and equipment audits.
- Document solutions and contribute to the internal knowledge base.
- Maintain a clean and organized work environment in IT support areas.
Qualifications
- Currently enrolled as a student at IWCC in an IT-related program (e.g., Computer Science, Information Systems, Network Administration).
- Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
Physical Demands
- Ability to lift and carry computer equipment and peripherals weighing up to 40 pounds.
- Frequent walking, standing, bending, and reaching to access equipment and workstations.
- Manual dexterity to operate tools and handle small components.
- Ability to sit or stand for extended periods while working at a computer or help desk.
- Occasional climbing of ladders or use of step stools to access equipment in elevated locations.
Free access to our brand-new Wellness Center and fitness classes, our employee assistance program & free parking.