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Media Technical Support Jobs (NOW HIRING)

Woven

Technical Agronomist

Portland, OR · On-site

... support documents; serve as the technical reviewer for external documents. * Represent Phylos at industry trade shows and customer events. * Establish a presence on social media that highlights ...

LucidLink

Technical Support Engineer, L2

$72K - $107K/yr

What began as a faster way to open huge media files is now a platform spanning streaming from ... Joining LucidLink as a Technical Support Engineer (Level 2) you will be responsible for ensuring ...

Neverware

Sr. Technical Support Engineer

Manhattan, NY · On-site

As covered by media outlets such as the Wall Street Journal, CNN, CNET, The Verge and TechTarget ... Support team providing technical support to all our US and European Education and Enterprise ...

Neverware

Sr. Technical Support Engineer

Manhattan, NY · On-site

As covered by media outlets such as the Wall Street Journal, CNN, CNET, The Verge and TechTarget ... Support team providing technical support to all our US and European Education and Enterprise ...

Sutter Health

Media Support Technician

Sacramento, CA · On-site

$32.45 - $48.68/hr

This role uses white glove advanced technical knowledge and experience of media production, advanced audio-visual system solutions and provides high-level media and technical support to company ...

Kollins Communications Inc

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Digital Signage Technical Support Agent

Ramsey, NJ · On-site

$45K - $65K/yr

Kollins Communications is seeking a friendly, dependable Digital Signage Technical Support Agent to ... Our services include experiential video, e-media, digital signage systems, web support, photography ...

Kollins Communications Inc

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Digital Signage Technical Support Agent

Ramsey, NJ · On-site

$45K - $65K/yr

Kollins Communications is seeking a friendly, dependable Digital Signage Technical Support Agent to ... Our services include experiential video, e-media, digital signage systems, web support, photography ...

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As of Sep 14, 2026, the average hourly pay for media technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Technical Support Specialist II

Phoenix, AZ • On-site

Grand Canyon Education, Inc.
Education • 1 - 5K employees
Learn more about Grand Canyon Education, Inc.external

Full-time

Posted 5 days ago

Grand Canyon Education rating

7.0

Company rating: 7.0 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

Job description

Grand Canyon Education (GCE) is an educational service company that provides an array of support services in the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still supports and works closely with GCU. GCE designs and develops educational programs for GCU and other traditional campus institutions, as well as online partner institutions at the undergraduate, graduate and doctoral levels.
Grand Canyon Education is seeking a Level-Two Technical Support Specialist. This position provides telephone, e-mail, live chat and social media support to GCU faculty as well as handling escalated customer situations. This role must possess solid understanding of advanced troubleshooting skills, problem identification and analysis, ability to eliminate variables and develop effective problem resolution. Team members are required to achieve performance targets as outlined in the department's operating guidelines.
Responsibilities:
  • Specializes in Faculty Technical Support Calls, chats, emails, and social media.
  • Assists Faculty with basic and advanced troubleshooting, ongoing issues, and provides guidance on classroom technology setup.
  • Handles escalated and overflow calls for the department.
  • Handles escalated issues and conducts advanced troubleshooting to effectively resolve problems; while at the same time handling initial calls as work volume demands.
  • Handles escalated issues related to browser troubleshooting in relation to supported applications.
  • Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem.
  • Works with team members and other GCU departments on behalf of the customer to resolve issues;
  • Evaluates case documentation and call monitoring according to standards of quality assurance; provides detailed case notes according to quality and procedural standards.
  • Consistently meets minimum Quality Assurance expectations.
  • Consistently meets first contact resolution metrics.
  • Provides walk in support, answers calls, web issues, and live chats and provides problem resolution for training for University Supported Applications.
  • Actively participates and supports process improvement initiatives and goals.
  • Ability to work alternate shift hours as assigned and needed.
  • Prepares required documentation related to customer requests and resolution.

Qualifications:
  • Bachelor's degree preferred.
  • A minimum of two years' work experience in a call center/help desk environment.
  • An equivalent combination of education and relevant work experience may be substituted upon supervisor's approval.
  • Must have a customer-focus, service orientation and professional and courteous manner.
  • Strong verbal and written communications skills with a customer-service focus and the ability to remain productive, professional, and positive under all circumstances.
  • Significant knowledge and experience with a variety of business office applications and Internet utility software.
  • Proven coaching/mentoring skills and leadership abilities.
  • Excellent work ethic.
  • Adaptable and able to thrive in a fast-past, demanding environment.
  • Available to work flexible hours. Shifts vary from 6:00 am to 12:30 am, seven days per week, including most holidays.
  • Provide a positive example to students by supporting the University's Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

What Grand Canyon Education employees say

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About Grand Canyon Education

Sourced by ZipRecruiter

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Industry

Education

Company size

1,001 - 5,000 Employees

Headquarters location

Phoenix, AZ, US

Year founded

1983

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