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Media Operations Associate Jobs in Tennessee (NOW HIRING)

Comcast

Xfinity Retail Service Associate

Knoxville, TN · On-site

$15/hr

Comcast brings together the best in media and technology. We drive innovation to create the world ... This role serves as a go-to technical and operational resource, helping to maintain a clean and ...

Comcast

Xfinity Retail Service Associate

Germantown, TN · On-site

$15/hr

Comcast brings together the best in media and technology. We drive innovation to create the world ... This role serves as a go-to technical and operational resource, helping to maintain a clean and ...

Claire's

Sales Associate

Nashville, TN · On-site

$8 - $10/hr

Stay plugged into the latest fashion and social media trends to help customers find their perfect ... Store Operations: Play a vital role in the behind-the-scenes magic that keeps our store running ...

Claire's

Sales Associate

Chattanooga, TN · On-site

$10.50 - $11/hr

Stay plugged into the latest fashion and social media trends to help customers find their perfect ... Store Operations: Play a vital role in the behind-the-scenes magic that keeps our store running ...

Claire's

Sales Associate

Nashville, TN · On-site

$12 - $12.50/hr

Stay plugged into the latest fashion and social media trends to help customers find their perfect ... Store Operations: Play a vital role in the behind-the-scenes magic that keeps our store running ...

TransCore

Associate Marketing Specialist

Nashville, TN · On-site

Partner with operational, product, and marketing stakeholders to coordinate development of assets ... Work with the Communications Manager to develop and maintain an editorial calendar of social media ...

Cycle Gear

Sales Associate

Pigeon Forge, TN

$12 - $14/hr

... media, and passionate customer support of the powersports community, through best-in-class e ... Improve the operational efficiency of J&P Cycles' retail operation by offering thoughts and ideas ...

Comoto

Sales Associate

Pigeon Forge, TN · On-site

$12 - $14/hr

... media, and passionate customer support of the powersports community, through best-in-class e ... Improve the operational efficiency of J&P Cycles' retail operation by offering thoughts and ideas ...

TransCore

Associate Marketing Specialist

Nashville, TN · On-site

Partner with operational, product, and marketing stakeholders to coordinate development of assets ... Work with the Communications Manager to develop and maintain an editorial calendar of social media ...

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All JobsMedia Operations Associate JobsMedia Operations Associate Jobs in Tennessee

Media Operations Associate information

What does a media operations associate do?

A Media Operations Associate is responsible for supporting the planning, execution, and management of media campaigns across various platforms such as TV, digital, and social media. Their duties may include coordinating with vendors, tracking campaign performance, troubleshooting issues, and ensuring that media assets are delivered and executed correctly. They also assist with reporting and analysis to optimize campaign results and maintain clear communication between internal teams and external partners.

What are the key skills and qualifications needed to thrive as a media operations associate?

To thrive as a Media Operations Associate, you need a solid understanding of digital media workflows, data analysis, and project management, often backed by a relevant degree or experience in media, communications, or broadcasting. Familiarity with media asset management systems, ad-serving platforms, and analytics tools such as Google Analytics or Adobe Creative Suite is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for managing multiple projects and collaborating across teams. These skills ensure efficient media delivery, accurate reporting, and seamless coordination, which are vital for successful media operations.

What are some common challenges faced by a media operations associate, and how can they be addressed?

Media Operations Associates often manage tight deadlines, rapidly changing priorities, and the coordination of assets across multiple teams. Staying organized and communicating proactively with creative, technical, and marketing departments is essential to keep campaigns on track. Embracing project management tools and developing strong problem-solving skills can help address these challenges and ensure smooth media operations.

Is a media operations associate a good job?

A media operations associate manages the workflow of digital media content, ensuring proper distribution and technical quality. The role often requires skills in media management tools, attention to detail, and the ability to work under deadlines, making it suitable for those interested in media production and technology. Job satisfaction depends on individual interests and the work environment.

What cities in Tennessee are hiring for Media Operations Associate jobs?

Cities in Tennessee with the most Media Operations Associate job openings:

Infographic showing various Media Operations Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Xfinity Retail Service Associate

Knoxville, TN • On-site

Comcast
See more jobs at Comcastexternal

$15/hr

Full-time

Posted 14 days ago

Key responsibilities

  • Support the store team in delivering a customer experience across mobile, operational, and transactional activities.

  • Assist with mobile activations, troubleshooting, customer education, and escalations related to devices and services.

  • Help maintain a clean and efficient store environment and support operational priorities such as device returns, inventory management, and store resets.

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

Primary Responsibilities — Mobile Focused 

Mobile Activations & Customer Education 

  • Provide a white-glove experience activating new devices or BYOD to the network. 

  • Guide customers through tablet setup and connectivity options. 

  • Support activation and pairing of wearable devices for seamless use. 

  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue. 

  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource. 

  • Demonstrate basic features and capabilities of devices to increase customer confidence. 

Mobile Escalations 

  • Troubleshoot and resolve complex device or service issues. 

  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery. 

  • Use advanced tools to manage escalations. 

Mobile Support 

  • Assist customers with transferring contacts, emails, and media. 

  • Provide password resets with appropriate credential verification. 

  • Activate and configure SIM or eSIM for device connectivity. 

  • Perform in-depth diagnostics to identify and resolve issues. 

  • Process returns or exchanges in compliance with company policies. 

  • Assist with warranty claims and replacement processes. 

  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible. 

  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons. 

Secondary Responsibilities — When No Primary Actions Occur or on Red Floor 

Customer Check-In 

  • Provide hands-on demonstrations of devices and features to enhance value. 

Operations 

  • Support store resets for proper merchandising and operational readiness. 

  • Maintain visual standards and product placement for optimal customer experience. 

  • Inspect back-of-house to ensure clean, secure, and properly placed inventory. 

Express Transactions 

  • Facilitate quick device swaps for customers. 

  • Process equipment returns efficiently while ensuring compliance. 

Expectations for All Employees 

  • Understand and follow the Comcast Operating Principles. 

  • Own the customer experience and promote digital options at every touchpoint. 

  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools. 

  • Win as a team through collaboration and openness to new ideas. Participate in the Net Promoter System: huddles, callbacks, and feedback loops. 

  • Drive results and operational excellence. 

  • Foster and support a culture of inclusion. 

  • Do what’s right for customers, teammates, communities, and investors. 

Disclaimer 

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications. 

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Customer-Focused; Workplace Organization; Technical Knowledge; Teamwork; Self Motivation; Critical Thinking Problem Solving; Communication; Resilience; Professional Integrity


Salary:

Base Pay: $15.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

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