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TITLE: MCC Technical Support

REPORTS TO: Senior Manager/Assistant DOM

Overview: 

The MCC Technical Support role is responsible for providing real-time technical assistance and coordination to support aircraft operations, ensuring minimal disruption and maximum fleet availability. This position acts as the primary liaison between flight techs, maintenance teams, vendors, and engineering resources, facilitating timely troubleshooting, repairs, and compliance with regulatory and company standards. The role also includes monitoring and managing chronic discrepancies, repetitive items, and engineering requests to ensure timely resolution and prevent operational impact.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Monitor and support daily flight operations for technical issues affecting the fleet through use of monitoring TRAX and Airbus WorldSkywise application.
• Provide technical guidance to flight techs and line maintenance during active operations.
• Coordinate with internal departments, MRO providers, and OEMs to resolve AOG situations.
• Review and process log page entries, MEL/CDL deferrals, and troubleshooting actions in accordance with approved procedures.
• Track and follow up on chronic items, repetitive discrepancies, and engineering requests by reviewing the Defect Report in TRAX and Skywise to ensure corrective action plans are implemented.
• Support Engineering in gathering operational data, troubleshooting results, and part history for chronic/repetitive issues by reviewing the Defect Report in TRAX and Skywise.
• Assist MCC Controllers in developing action plans for unscheduled maintenance events.
• Maintain accurate records of all communications, actions taken, and follow-up requirements during operational events.
• Ensure all maintenance actions meet FAA and company requirements.

SKILLS AND QUALIFICATIONS: 

• Airframe & Powerplant (A&P) Certificate or equivalent aviation maintenance background.
• Minimum 3 years’ experience in aircraft maintenance, technical operations, or MCC environment.
• Strong understanding of MEL/CDL procedures, troubleshooting processes, and aircraft systems.
• Knowledge of chronic/repetitive defect tracking and engineering request processes.
• Excellent communication skills for coordination with crews, vendors, and internal departments.
• Ability to work under pressure in a high-paced operational environment.
• Proficiency in maintenance tracking systems (e.g., TRAX, AMOS, or similar) and MS Office Suite.

 PREFERRED QUALIFICATIONS

• Previous experience in an MCC role for Part 121 or Part 135 operations.

• Experience with Airbus aircraft types.
• Familiarity with FAA regulations and reporting requirements.
• Multilingual communication skills (Spanish, French, etc.).

WORK CONDITIONS AND SPECIAL REQUIREMENTS

• Must be able to work rotating shifts, including nights, weekends, and holidays.
• Occasional travel may be required to support operations.
• Ability to remain on headset or phone for extended periods during operational events.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. 

Global Crossing Airlines provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.