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Mazda Service Jobs in Tennessee (NOW HIRING)

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN · On-site

Provide exceptional customer service and represent Johnson City Acura Mazda positively. Qualifications: * Previous experience in a BDC or call center role, preferably in the automotive industry.

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN · On-site

Provide exceptional customer service and represent Johnson City Acura Mazda positively. Qualifications: * Previous experience in a BDC or call center role, preferably in the automotive industry.

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN · On-site

Provide exceptional customer service and represent Johnson City Acura Mazda positively. Qualifications: * Previous experience in a BDC or call center role, preferably in the automotive industry.

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN · On-site

Provide exceptional customer service and represent Johnson City Acura Mazda positively. Qualifications: * Previous experience in a BDC or call center role, preferably in the automotive industry.

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Mazda Service information

What is Mazda Service?

Mazda Service refers to the maintenance, repair, and inspection services provided specifically for Mazda vehicles. These services are typically performed by certified Mazda technicians using genuine Mazda parts to ensure optimal performance and safety. Regular Mazda Service can include oil changes, brake inspections, tire rotations, and software updates, as well as addressing specific issues identified by the vehicle's onboard diagnostics. Getting your Mazda serviced at an authorized center helps maintain your vehicle's warranty and resale value. It's recommended to follow the service schedule outlined in your owner's manual for the best results.

What are the key skills and qualifications needed to thrive as a Mazda Service technician?

To thrive as a Mazda Service Technician, you need a solid understanding of automotive repair, diagnostics, and Mazda-specific maintenance, typically supported by an automotive technology degree or relevant certifications. Familiarity with Mazda diagnostic software, specialized tools, and OEM service systems is essential. Strong customer service, attention to detail, and effective communication skills help technicians explain repairs and build trust with clients. These skills ensure accurate diagnostics, high-quality repairs, and customer satisfaction, which are crucial for success in the automotive service industry.

What are some common challenges faced by technicians in a Mazda Service department, and how can they be overcome?

Technicians in a Mazda Service department often face challenges such as keeping up with the latest vehicle technologies, managing time effectively when handling multiple repair orders, and ensuring clear communication with service advisors and customers. To overcome these, ongoing training and certification on Mazda-specific systems are essential, as is developing strong organizational skills and leveraging diagnostic tools provided by Mazda. Working closely with teammates and participating in regular team briefings also helps ensure everyone stays informed and aligned on priorities.

What is the difference between Mazda Service vs Mazda Technician?

AspectMazda ServiceMazda Technician
CredentialsCertifications in automotive service, manufacturer-specific trainingSame as Mazda Service, often with additional technical certifications
Work EnvironmentService centers, dealerships, repair shopsDealerships, repair shops, automotive service centers
Employer & IndustryAutomotive dealerships, authorized service centersAutomotive dealerships, independent repair shops
Common Search/ComparisonYesYes

Both Mazda Service and Mazda Technician roles involve working in automotive repair environments, requiring similar certifications and industry knowledge. Mazda Service generally refers to the overall service department, while Mazda Technician specifies the skilled professionals performing repairs and diagnostics. The roles are closely related, with technicians being a key part of Mazda Service teams.

How much do Mazda service technicians make?

Mazda service technicians typically earn an average salary ranging from $35,000 to $60,000 per year, depending on experience, certifications, and location. Experienced technicians with specialized skills or certifications like ASE may earn higher wages and additional benefits. Compensation often includes hourly wages, bonuses, and opportunities for overtime in dealership environments.

What are the most commonly searched types of Mazda Service jobs in Tennessee?

The most popular types of Mazda Service jobs in Tennessee are:

Mazda Service jobs near you

Client Advisor (Auto Sales)

Nelson Mazda Cool Springs

Franklin, TN • On-site

$4.0K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

About the Opportunity

At Nelson Mazda Cool Springs, we’re redefining the car buying experience. As a Client Advisor, you’ll deliver a professional, pressure-free experience focused on customer satisfaction—not commission. If you’re passionate about helping people, thrive in a team environment, and are motivated to grow - we want to hear from you.

What You'll Get

  • Base pay of $4,000 per month (non-commissioned) w/ a bonus structure

  • New car allowance with Mazda

  • 40 Hours of PTO after 90 days of employment

  • 401(k) with up to 6% company match $1 for $1!

  • Health, dental, and vision insurance available

  • Volunteer Time Off (VTO) given on 1st day of employment

  • Consistent, predictable schedule: Saturdays required, closed Sundays

  • Dedicated on site trainer for training + support to help you succeed!

What You’ll Do

  • Guide guests through a world-class, transparent car buying experience

  • Respond to internet and phone inquiries and schedule showroom appointments

  • Make 45+ outbound calls daily to follow up with leads and prospects

  • Conduct vehicle walkarounds and deliver expert-level product presentations

  • Log all customer interactions in CRM and dealership systems

  • Prepare vehicles and customer info for upcoming appointments

  • Assist with showroom appearance, lot organization, and guest hospitality

  • Stay current on Mazda models, news, and competitive vehicle offerings

What We’re Looking For

  • Strong communication and customer service skills

  • Positive attitude and a team-oriented mindset

  • Ability to multitask in a fast-paced environment

  • Comfortable using technology and CRM platforms

  • Valid driver’s license and clean driving record

  • Retail or sales experience preferred, but not required

What Success Looks Like

  • 13 vehicles sold monthly (rolling 90-day average)

  • 95%+ customer satisfaction index (MBEP score)

  • High conversion rate of internet and phone leads

  • Strong performance in optional protection and service product offerings

  • Completion of all Mazda certifications and training

About Us

At Nelson Mazda Cool Springs, we live the Nelson Difference—treating every customer like family and every team member with respect. We’re proud to foster a workplace where collaboration, integrity, and professional growth are front and center.

Apply Now
Submit your application today and take the next step in your automotive career with a team that values people over pressure.

EEOC Statement

Nelson Mazda Cool Springs is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We believe that diversity strengthens our team and allows us to better serve our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status. We are dedicated to providing reasonable accommodations to individuals with disabilities in the application and hiring process, and to ensure equal opportunities throughout employment. 

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