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Customer Service Representative (Remote – USA)

Employer: Adecco
Employment Type: Full-Time
Location: Fully Remote (United States Only)
Pay Rate: $19.23 per hour

Position Overview

Adecco is hiring a detail-oriented and technically proficient Customer Service Representative for a full-time, fully remote opportunity. This role involves processing, reviewing, auditing, and verifying information using proprietary software systems while ensuring accuracy and compliance with established procedures.

The ideal candidate will possess strong data entry, computer, Excel, and Microsoft Office skills, along with exceptional attention to detail and experience reviewing information for accuracy. Candidates must be comfortable working independently, managing large amounts of data, and ensuring work is completed accurately and efficiently.

Please Note: Candidates selected for consideration will be required to complete a KPH (Keystrokes Per Hour) Data Entry Assessment. Only candidates whose resumes clearly demonstrate the required skills and experience will be considered for submission.

Schedule & Training

• Standard Hours: 8:30 AM - 5:00 PM Eastern Time
• Rotational Shift: Following successful completion of a 90-day probationary period, employees will rotate into a later shift of 9:30 AM - 6:00 PM Eastern Time
• Training: Conducted remotely; comprehensive training provided on proprietary software systems

Equipment

• Company-provided computer and telephone equipment

Key Responsibilities

• Process and verify information with a high degree of accuracy
• Retrieve, analyze, review, and validate data and documentation
• Audit records to ensure accuracy and compliance
• Utilize proprietary software systems to complete updates and transactions
• Enter and maintain accurate customer and account information
• Maintain detailed records and supporting documentation
• Communicate updates, discrepancies, and findings to appropriate internal departments
• Provide prompt, accurate, and professional customer support
• Ensure all work is completed with exceptional attention to detail

Required Skills & Qualifications

• Previous data entry experience required
• Strong computer proficiency with the ability to quickly learn new systems
• Experience using Microsoft Office Suite, including Excel
• Excellent attention to detail and accuracy
• Prior auditing, quality review, or document verification experience preferred
• Strong organizational and time-management skills
• Ability to work independently in a fully remote environment
• Strong written and verbal communication skills
• Ability to multitask and meet deadlines in a fast-paced setting

Important Candidate Requirements

Adecco is specifically seeking candidates with:

• Data entry experience
• Strong computer skills
• Microsoft Office proficiency
• Excel experience
• Exceptional attention to detail
• Audit, quality review, or verification experience

Candidates must successfully complete a KPH Data Entry Assessment before being considered for submission.

Pay Details: $19.23 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.