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Marriott Operations Jobs in New Mexico (NOW HIRING)

Marriott Pyramid Albuquerque

Sales Manager

Albuquerque, NM · On-site

$60K - $70K/yr

Sales Manager - Full-Service Marriott HotelLead with Purpose. Build Relationships. Grow Together.At ... Partner closely with the General Manager, operations, and other hotel leaders to ensure our clients ...

Crescent Hotels

Bell Captain

Santa Fe, NM

... Marriott Brand properties worldwide * Free meals for our associates in our cafeteria Here is what you will be doing each day: The Bell & Valet Captain is responsible for leading the daily operations ...

Total Management Systems

Front Desk Agent

Albuquerque, NM · On-site

$13.25 - $16.75/hr

The Fairfield Inn & Suites by Marriott is looking for a Front Desk Agent to join the team. This is ... Responsible for the overall operations and appearance of the front desk. * Typically handles both ...

Total Management Systems

Front Desk Agent

Albuquerque, NM · On-site

$14/hr

The Fairfield Inn & Suites by Marriott is looking for a Front Desk Agent to join the team. This is ... Responsible for the overall operations and appearance of the front desk. * Typically handles both ...

Total Management Systems

Houseperson

Albuquerque, NM · On-site

$14/hr

The TownePlace Suites by Marriott is adding on to its housekeeping team! Benefits include: paid ... Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard ...

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Marriott Operations information

What is Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are popular job titles related to Marriott Operations jobs in New Mexico?

For Marriott Operations jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Marriott Operations jobs in New Mexico look for?

The top searched job categories for Marriott Operations jobs in New Mexico are:

Marriott Operations jobs near you

Assistant General Manager

Fairfield Inn & Suites Marriott

Albuquerque, NM • On-site

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Are you ready to take the next step in your hotel career? The Fairfield Inn & Suites by Marriott is looking for a motivated and service-driven Assistant General Manager (AGM). This is a hands-on leadership opportunity ideal for someone who thrives in a fast-paced hotel environment, enjoys mentoring others, and wants to eventually grow into a General Manager role.

Why Join Us?
As part of our growing organization, you’ll gain real-world management experience while building your leadership skills across hotel operations—from front desk to housekeeping, maintenance, guest satisfaction, and financial reporting. You’ll be supported by a company that believes in promoting from within and developing hospitality leaders. Total Management Systems is a growing hotel group with a portfolio of Marriott and Hilton branded hotels around the state of NM, offering opportunities to advance your career when you are ready.

What You’ll Do:

  • Lead daily operations and serve as a key liaison between departments and the General Manager
  • Supervise front desk agents and ensure excellent guest service around the clock
  • Assist in hiring, training, and evaluating team members to maintain high service standards
  • Prepare schedules, run reports, and assist in budgeting and forecasting
  • Assist in invoicing accounts receivable bills.
  • Assist in ordering and compiling accounts payable invoices to ensure supply levels are maintained and the hotel pays its bills to vendors.
  • Step in to support the front desk, housekeeping, and light maintenance when needed
  • Monitor and maintain inventory, process invoices, handle deposits, and support financial controls
  • Conduct daily property walks and inspections to uphold quality and brand standards
  • Participate in our AGM training program with access to mentorship and growth opportunities

Must-Haves:

  • 2–3 years of hotel experience, including 1+ year in a leadership role
  • Strong knowledge of front desk operations and hotel accounting/audit practices
  • Excellent communication, team leadership, and guest service skills
  • Proficiency with Microsoft Office and hotel PMS (e.g., Hilton or Marriott systems)
  • Availability for flexible scheduling, including nights, weekends, and holidays
  • Ability to walk and be on your feet for long durations when assisting in the departments up to 8 hours.

Nice-to-Haves:

  • Bilingual (English/Spanish)
  • Experience in light maintenance

What We Offer

  • Hotel Discounts
  • Career growth within a trusted hospitality management group
  • Health, dental, and vision benefits
  • 401(k) program with a match
  • Paid time off and professional development opportunities