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ESSENTIAL FUNCTION / DUTIES:

1. 1. Provide all residents, guests and visitors exceptional customer service in person and via telephone. Learn and know residents by name.

2. Assist with providing information about The Wesleyan at Estrella to visitors and inquiries over the phone. Direct visitors to appropriate apartment or resident apartment.
3. Answer phones, give information to callers, take messages and transfer calls to appropriate staff.
4. Mail newsletters, promotional materials and other information.
5. Respond to emergency calls from residents and notify the appropriate persons or agencies as needed.
6. Responsible for the mail meter, stamps, making copies and other office duty tasks.
7. Ensure cleanliness of front reception areas and lobby. Ensure the front desk has current organization literature.
8. Handle business center requests such as photocopying, faxing, scanning for residents.
9. Coordinate package pick up and/or delivery to residents.
10. Process and sort incoming business mail.
11. Arrange wake up calls, dry cleaning, additional housekeeping and other services as requested by residents.
12. Assist residents with concierge requests such as restaurant reservations, MapQuest or Google Maps directions, internet research, etc.
13. Perform clerical duties for other staff as assigned.
14. Display announcements, menus, activities, etc on TouchTown.
15. Assist marketing department with arranging tours.
16. Update and assemble marketing packets for inquiries.
17. Take reservations for Activities Department (special events, excursion, classes, etc). Assist in arranging for transportation.

• Must have the ability to work despite frequent interruptions and with due consideration to residents, visitors, and other staff members
•  Must have a pleasant telephone manner
•  Must have typing, word processing and other office machine experience
•  Proficient in computers and computer programs such as word processing, spreadsheets and Microsoft Outlook

All your information will be kept confidential according to EEO guidelines.