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Business Analyst

Location: Washington DC

Required Skills Experience: 57 years of experience as a Business Analyst in AI/ML, ITSM, or enterprise automation projects. Prior exposure to regulated industries (banking, government, or multilateral organizations). Experience with hybrid cloud environments (Azure + AWS). Agentic Platforms Knowledge: Understanding of Ai agent/Agentic concept. Business Analysis: Strong background in requirements elicitation, process mapping, and stakeholder communication. ITSM Knowledge: Understanding of incident management, service requests, and change management workflows. Governance Awareness: Exposure to AI governance frameworks (Credo.AI or equivalent). Documentation: Ability to produce clear evaluation reports, use case matrices, and executive summaries. Soft Skills: Strong communication, facilitation, and vendor engagement skills.

Key Responsibilities:

• Requirement Gathering: Conduct stakeholder interviews across business units and ITSM teams. Document orchestration and ITSM automation use cases. Translate business needs into technical evaluation criteria.
• Process Mapping Analysis: Map current workflows (incident, request, change management). Identify automation opportunities and efficiency gains. Benchmark existing processes against agentic AI capabilities.
• POC Support: Collaborate with AI Architects and Developers to design test scenarios. Validate tool performance against business requirements. Track vendor engagement outcomes and document gaps.
• Governance Compliance: Work with compliance teams to align requirements with Credo.AI governance frameworks. Ensure business rules are embedded in orchestration workflows.
• Reporting Communication: Prepare stakeholder-ready reports (pros/cons, risks, recommendations). Present findings to leadership in clear, non-technical language. Support knowledge transfer sessions with business staff.
• Change Management: Assist in adoption planning and user readiness. Document business impact and ROI projections.

About Us: At *** (*** | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest. Extraordinary is when experiences come together a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change. *** represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, *** is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. "*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.