Manager Social Computing Jobs in Illinois (NOW HIRING)

Salary : $55,000.00 - $60,000.00 Annually
Location : Aurora, IL
Job Type: Full-Time Staff
Job Number: 202500237
College/School: Information Technology Services
Department: Information Technology Services
Opening Date: 07/22/2026
Aurora University (AU) is committed to the transformative power of learning by creating a student-centered environment and an equity of experience and opportunity, to ensure that students, faculty, and staff of all backgrounds feel welcome and included. Our culture of collaboration, generosity, and belonging make it a special place for students, faculty, and staff.
AU is grounded in the transformative opportunity it provides to a diverse student body. As a private university with a public mission and a commitment to making a difference in peoples' lives, AU has a long history of resilience and of providing access to an education that values innovation, focuses on continuous improvement, and has a positive impact on the communities we serve. We are proud of our service to and economic impact on the state of Illinois, where over 80% of our students stay to live and work, where 90% of our students come from, and where we foster strong community partnerships to develop the workforce in areas such as nursing, education, business, technology, and social work.
We are looking for passionate and purposeful individuals who represent the full diversity of Aurora and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ability, identity, and ethnic backgrounds present in our community. When you join the team at AU, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, staff, students, and community partners.
At AU we believe that continuous learning is a fundamental part of working life, and our goal is for all colleagues on our campus to feel supported and equipped to realize their full potential. We actively support our community by providing all employees with opportunities to engage in professional development activities, as well as a range of tuition and employee benefits that can be found
Position Purpose:
The Tech Hub Support Specialist supports learning by serving as the primary technical resource for the Tech Hub, providing hands-on support, equipment readiness, and troubleshooting for its media production tools, AV systems, and computing equipment. As a member of the Information Technology Services (ITS) Technical Support team, the Tech Hub Support Specialist also contributes to the University's general Technical Support functions and partners with Technical Support staff and student workers to help maintain reliable coverage of the Tech Hub. Building on a strong foundation in end-user technical support, the Tech Hub Support Specialist develops specialized, hands-on expertise in the Tech Hub's media production tools and systems as the space and its services continue to evolve.
Core Competencies:

1. Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
2. Upholds the Mission Statement: At Aurora University, our singular goal is to empower students to achieve lasting personal and professional success. We do this by being an inclusive community dedicated to the transformative power of learning. As a teaching centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and purposeful lives.
3. Handles all information with tact and discretion and recognizes the confidential nature of university business.
4. Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned, including voluntary participation in university committees, activities and events.

Essential Job Functions:

• Serve as the primary technical point of contact for the Tech Hub by configuring, maintaining, and troubleshooting production equipment and Tech Hub devices.
• Ensure equipment readiness through setup, testing, firmware and software updates, cable management, and preventive maintenance of AV and computing equipment.
• Provide hands-on technical assistance and training to Tech Hub users on software, equipment, and production workflows.
• Train and guide Technical Support staff and ITS student workers on Tech Hub equipment and support tasks while developing and maintaining training materials and procedures that enable them to provide both backup coverage and additional support with the Tech Hub Support Specialist as needed.
• Diagnose and resolve hardware and software issues affecting Tech Hub systems; coordinate vendor repairs and warranty service as needed.
• Create and maintain technical documentation, instructional guides, and tutorials for Tech Hub equipment, systems, and processes.
• Support content storage, file management, and backup workflows, and help ensure AV content meets accessibility standards, including captioning and audio description.
• Maintain records and usage statistics for Tech Hub operations and equipment inventory, and recommend adjustments to equipment, services, and coverage based on usage trends.
• As a member of the ITS Technical Support team, provide remote and desk-side support for AU desktops, laptops, peripherals, and classroom technology running Windows and macOS. Deliver support through the ticketing system, phone, email, and in person, particularly when not engaged in Tech Hub responsibilities.
• Implement hardware and software patches in accordance with security policies and ITS deployment procedures.
• Assist with imaging, deployment, and onboarding of end-user devices as needed.
• Serve as a role model for student workers by demonstrating professionalism and contributing to a positive work environment.
• Work day, evening, or weekend shifts as needed to meet staffing requirements.
• Perform other duties as assigned.

Essential Job Requirements:
Education:

• Bachelor's Degree or equivalent experience required.
• Network+, A+ or MCP preferred.

Experience:

• Minimum of 2 years of full-time, hands-on experience in IT support, AV/media production, or a closely related technical role supporting AV production equipment and/or end-user computing in a customer-facing environment.

Skills:

• Ability to support and troubleshoot Windows and macOS devices, including software installation, configuration, and updates; familiarity with iOS and Android devices.
• Working knowledge of networking fundamentals (IP addressing, Wi-Fi, and wired connectivity).
• Working knowledge of audio and video editing software (such as Adobe Premiere and Audition) and media production workflows.
• Sound judgment and strong prioritization skills.
• Ability to train and support users with a wide range of technical backgrounds.
• Excellent written, verbal, and presentation communication skills.
• Strong interpersonal and customer service skills, with the ability to interact effectively with a diverse range of users.
• Familiarity with accessibility standards for AV content, such as captioning and audio description.
• Quick learner who readily adapts to new technologies, tools, and processes.
• Self-motivated, dependable, and able to work independently.
• Flexibility and adaptability to changing priorities and operational needs.
• Ability to accept divergent views while maintaining a constructive working relationship with other team members.
• Ability to handle confidential and sensitive information with discretion and professionalism.

Physical Requirements:

• Ability to communicate effectively verbally and in writing, including in person, by telephone, and through electronic communication.
• Ability to work at a computer for extended periods.
• Ability to lift up to 50 pounds (AV equipment, computers, and peripherals).
• Ability to move throughout campus and attend meetings on and off campus as needed.

Work Hours: Expected equivalent of 40 hours per week, but days/hours may vary as needed.
Special Requirements:

• A valid driver's license and driving record which meets institutional requirements is required.
• Requires travel between campus locations or to attend off-site meetings.

The pay range referenced in the job posting is the budgeted amount the university reasonably expects to pay for this position. The final pay rate will not be below the lowest pay rate listed herein.
Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission.
Aurora University is an Equal Opportunity Employer.
Aurora University offers competitive, flexible benefits to eligible employees.

• Health Insurance
  Choice of HMO or PPO offered through BlueCross BlueShield of Illinois.
• Dental and Vision Insurance
  Choice of two dental plans and vision insurance offered through Blue Cross Blue Shield.
• Life Insurance and AD&D
  1.5 times annual salary, dependent on age. Additional life insurance also may be purchased for self, spouse, and children.
• Long Term Disability
  60% of salary, taxable and nontaxable options.
• TIAA Retirement Account
  The University offers a 403b retirement plan, administered by TIAA. Matching contributions offered first day of employment to eligible employees, at the discretion of the University and Board of Directors.
• Flexible Spending Accounts (FSA)
  FSAs are available for medical costs and dependent care costs.
• Paid Time Off
  Vacation, personal, and sick leave are provided to eligible employees.
• Holidays
  The university observes nine major holidays where the university is closed.
• Tuition Assistance
  Tuition assistance for AU undergraduate courses is available to eligible employees and eligible family members beginning the term following one (1) year of regular, full-time employment. Tuition assistance for graduate programs paid at 60% for employee following Senior Leadership approval.
• Tuition Exchange Consortiums
  AU is a member of the Tuition Exchange (TE) and the Council of Independent Colleges Tuition Exchange Program (CIC-TEP) enabling full-time employees and eligible family members to be eligible for tuition assistance at more than 600 universities nationwide. Eligibility for the CIC-TEP and TE programs is one (1) year of regular, full-time employment as of 8/31.

To see more benefits details and breakdowns please see our benefits guide
01
Do you have experience managing or supervising staff?

• Yes
• No

02
How many years of hands-on professional experience do you have in IT support, AV/media production, or a closely related technical role supporting AV production equipment and/or end-user computing in a customer-facing environment?

• No experience
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years experience
• 3 or more years of experience

03
Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree
• Professional degree
• Doctorate degree
• Doctor of Philosophy

04
Do you have a valid driver's license and proof of vehicle insurance?

• Yes
• No

Required Question