ZipRecruiter

Log In

2

Manager Remote Customer Service Rep Jobs in Towson, MD

MMC Group LP

Be Seen First

REMOTE Call Center Representative MD ONLY! $18.50-$21.50

Baltimore, MD · Remote

$18.50 - $21.50/hr

Customer Service Representative I, Remote Pay: $18.50 per hour ($21.50 for Bilingual/Spanish ... Utilize Customer Relationship Management (CRM) software and Maryland eligibility systems * Research ...

HMG Careers

Sales Manager Remote

Parkville, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Reisterstown, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Rep JobsManager Remote Customer Service Rep JobsManager Remote Customer Service Rep Jobs in Towson, MD

Manager Remote Customer Service Rep information

See Towson, MD salary details

$23.5K

$55.6K

$96.8K

How much do manager remote customer service rep jobs pay per year?

As of Sep 5, 2026, the average yearly pay for manager remote customer service rep in Towson, MD is $55,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $67,100.00 per year, depending on experience, location, and employer.

What is the difference between Manager Remote Customer Service Rep vs Customer Service Supervisor?

AspectManager Remote Customer Service RepCustomer Service Supervisor
CredentialsExperience in customer service, sometimes leadership skillsExperience in customer service, often leadership or supervisory training
Work EnvironmentRemote, independent, team managementOn-site or remote, overseeing customer service teams
Employer & Industry UsageCommon in call centers, e-commerce, tech companiesRetail, telecom, service industries
Search & Comparison IntentUnderstanding leadership roles in remote customer serviceComparing supervisory roles in customer service teams

The Manager Remote Customer Service Rep typically oversees remote customer service teams, focusing on leadership and strategic management. The Customer Service Supervisor usually manages on-site or remote teams, handling daily operations and team performance. Both roles require customer service experience, but the manager position emphasizes higher-level oversight and remote work skills, while the supervisor role concentrates on team supervision and operational tasks.

What are popular job titles related to Manager Remote Customer Service Rep jobs in Towson, MD?

For Manager Remote Customer Service Rep jobs in Towson, MD, the most frequently searched job titles are:

What job categories do people searching Manager Remote Customer Service Rep jobs in Towson, MD look for?

The top searched job categories for Manager Remote Customer Service Rep jobs in Towson, MD are:

What cities near Towson, MD are hiring for Manager Remote Customer Service Rep jobs?

Cities near Towson, MD with the most Manager Remote Customer Service Rep job openings:

Manager Remote Customer Service Rep jobs near you

Customer Service Representative (Call Center)

Johns Hopkins Medical Management Corporation

Hanover, MD • Remote

$21.87/hr

Full-time

Posted 12 days ago

Job description

Overview

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Johns Hopkins Health Plan (JHHP) in Hanover, MD is hiring Customer Service Representatives (CSR) for their Call Center department.

Schedule:

  • 5 days per week, 8 hour shifts per day
  • Monday- Friday with rotating weekends
  • Call Center Hours of operation: 8am-8pm 

Location:

  • 100% Remote position
  • Equipment will be provided
  • Employee will need to have efficiently working wi-fi
    • wi-fi will need to pass minimum speed test during interview process
  • Applicants must hold their permanent residence in one of the following locations to be considered for this position:
    • Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Pay rate: $21.87 per hour

Responsibilities

The Customer Service Representative (CSR) is a professional role responsible for responding to inquiries from Johns Hopkins Health Plans members, providers, and internal stakeholders. The CSR listens actively, provides accurate information, resolves issues, and documents interactions in JHHP's systems.   

  • Answer inbound calls from Medicare Advantage members, representatives, and providers with empathy and professionalism.
  • Handle a variety of call types including benefit eligibility, enrollment, and claims status.
  • Conduct thorough research using available resources to resolve inquiries within CMS guidelines and internal policies.
  • Demonstrate strong listening skills and patience to understand and address member needs.
  • Work independently while collaborating with team members to ensure first-call resolution and a positive member experience.
  • Navigate multiple systems to resolve complex issues and advocate for members.
  • Exhibit a passion for delivering exceptional customer service that positively impacts STAR ratings.
  • Make outbound calls as needed for surveys and to resolve outstanding issues.
  • Communicate clearly and concisely, both verbally and in writing.
  • Adapt to changes and demonstrate flexibility in a dynamic environment.
Qualifications
  • High school diploma or equivalent.
  • Inbound call center experience highly preferred, preferably in health insurance.
  • Medicare Advantage experience strongly preferred.
  • Strong problem-solving and communication skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Ability to handle confidential information professionally.
  • EPIC experience a plus; training available.
  • Applicants must hold their permanent residence in one of the following locations to be considered for this position:
    • Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Employment Type: FULL_TIME

Apply