Manager Remote Customer Service Rep Jobs in Lebanon, NH

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

If you like getting out and about, you'll love being part of our Field Engineering team. We travel to companies and manufacturing facilities all over the world to carry out risk-based inspections and ensure the integrity of existing certications - we perform over 3,000 site visits every single day. It could be testing the re doors at a school, checking a re truck or even inspecting the New Year's Eve ball in Times Square. Every day's different and there's always a new challenge to face. If you love an adventure, join our team and take your career to new and exciting places.

• University Degree or Equivalent Technical Certification (preferred) in Engineering, Engineering Technology, Industrial Technology, Manufacturing Technology, or Physics. Generally no directly related experience or less than 1 year experience may be acceptable.Commensurate experience could be considered.
• Experience in Field Engineering, Compliance, or Quality Engineering preferred.
• ASQ certification a plus.
• Experience with UL Standards, 508A, Industrial Control Panels a plus.
• General electronics background, and strong mechanical and technical aptitude with the ability to read and interpret schematic diagrams.
• Ability to cross sell and understand client business needs.
• Strong written and verbal communications skills, and client-interfacing skills.
• Strong computer skills.
• Conflict resolution skills.
• Ability to work at heights.  Lightning Protection experience a plus.
• Field Engineering remote with daily client visits within the Lebanon, New Hampshire area.
• Ability to travel locally and regionally, and work remotely. Travel requirements are generally for local travel within a set radius of home location. Travel outside area is expected on occasion for training purposes and additional support of workload in other territories. This position does not generally report to a specific UL office..

Must be located or willing to relocate to the Lebanon, New Hampshire area.

What we offer:

• Total Rewards:  We understand compensation is an important factor as you consider the next step in your career . The estimated salary range for this position is $75,000 to $85,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including personal days (12 days) and sick time off (72 hours).

Learn More:

Curious? To learn more about us and the work we do, visit UL.com

UL Field Engineering Team is hiring in the Lebanon, New Hampshire area. A Field Engineer performs safety and non-safety certification inspections, audits of quality systems and field evaluations in accordance with the required performance standards and requirements.  

• Assists in analyzing and evaluating examination and test results against applicable requirements.  
• Uses technical judgement to determine whether noncompliance variations compromise the continued application of the UL Mark and determine if alternative is achieved.      
• Assists in interpreting and analyzing examination and test results against UL requirements, verifying the accuracy of manufacturers' measuring equipment and reviewing production and inspection records.  
• Periodically reviews manufacturers' programs of production, inspection, and shipping to ensure products are produced and marked in compliance with UL requirements. 
• Evaluates and facilitates options for corrective action where variations from UL requirements are noted. 
• Communicates with manufacturers and customers, Authorities Having Jurisdiction and others to conduct non-safety and safety certification inspections. Investigates misuse of UL Mark situations.  
• Provide general information on policies and procedures for the varied UL services along with promoting and explaining the benefits of new and existing services.  
• Discuss procedures, test methods, test results, sample selection and variations in products, devices, processes, systems and materials as necessary to resolve problems, implement changes to existing requirements or help develop new requirements. 
• Use instruments to perform inspections, such as micrometers, voltmeters, ammeters, and other UL supplied equipment. Observes use of manufacturer's equipment necessary to meet UL requirements. Confirms proper calibration of manufacturers' measuring equipment and may perform calibration of UL supplied equipment. 
• Document examination, variations and test results to appropriate UL forms. Maintains logs for scheduling inspections, time and expenses. Performs various calculations in more than one specific engineering field such as electrical, mechanical, chemical, or fire protection. 
• Integrates continuous improvement concepts and techniques into all aspects of the job.

#LI-Remote

#LI-MB1