Manager Remote Customer Service Rep Jobs in Chicopee, MA

We're Hiring: Territory Sales Representative

Location: Remote (Northeast) 
Company: Pelican Products, Inc.  

Who We Are 

At Pelican, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits. 

With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission. 

At Pelican, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most. 

What You'll Do: 

As a Territory Sales Representative, you will serve as the face of Pelican throughout the New England region, building relationships with dealers, distributors, and end users while driving growth across one of the company's most important territories. This is an opportunity to own your market, develop new business, expand existing partnerships, and represent industry-leading products trusted by professionals around the world. You'll have the flexibility of working remotely while spending time in the field meeting customers, attending events, and growing Pelican's presence throughout the region.

• Own and grow the New England territory by developing relationships with dealers, distributors, and end users.
• Drive awareness and adoption of Pelican's product portfolio throughout the region.
• Identify and develop new business opportunities while expanding existing customer relationships.
• Partner with dealers and channel partners to increase market share and drive revenue growth.
• Conduct customer visits, product demonstrations, and sales presentations both independently and alongside dealer representatives and sales leadership.
• Serve as a trusted advisor to customers by understanding their business needs and recommending solutions that help them succeed.
• Represent Pelican at trade shows, customer events, product demonstrations, and industry meetings throughout the territory.
• Deliver product training and educational sessions to dealers, customers, and sales partners.
• Monitor market trends, competitive activity, and customer feedback to identify opportunities and improve market positioning.
• Maintain accurate sales activity, customer interactions, pipeline updates, and forecasting information within Pelican's CRM system.
• Partner closely with Customer Service, Operations, and Supply Chain teams to ensure an outstanding customer experience from quote to delivery.
• Work Location: This is a remote, field-based position supporting the New England territory. (MA, CT, RI, VE, NH, MA, NY, NJ)

What Makes This Opportunity Unique:

• Remote, field-based position with flexibility and autonomy.
• Opportunity to own and grow a large geographic territory.
• Direct exposure to customers, dealers, and industry partners across New England.
• Ability to represent premium products with a strong reputation in the marketplace.
• High visibility role with significant impact on regional growth and business development.

What We’re Looking For: 

• Minimum of 1-2 years’ experience in Sales
• Proficient in Microsoft Excel, Word, PowerPoint and Outlook. SAP experience a plus
• Working knowledge of sales techniques.
• Must have excellent knowledge of Company products, the dynamics of the assigned region, and Company sales strategies and approaches.
• Must have excellent verbal, written, persuasion and presentation skills. 

What’s In It For You: 

Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard, and your growth is supported. 

• Competitive base salary plus uncapped quarterly commission opportunities.
• Mileage reimbursement for business travel throughout your territory.
• Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
• 401k plan – with immediate match
• Great Benefits – several options including Pet insurance for our animal lovers.
• Health Savings Account Contribution
• Wellness Discount Program
• Global Mental Wellness Program
• Quarterly Employee Celebration Days
• Peer to Peer Recognition Program
• Service Recognition Program
• Exceptional Employee Satisfaction Scores
• Ample free parking with EV Charging Station
• Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
• Employee referral program – get paid to work with your trusted network.
• Established reputable brand offering premium products – you’ll be proud to represent Pelican!
• And more…