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Manager Remote Call Center Agent Jobs in Washington

Liveops

Remote Customer Service Representative

Reston, VA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Bowie, MD · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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Manager Remote Call Center Agent information

What is a manager remote call center agent?

Manager Remote Call Center Agents are professionals who oversee and coordinate the operations of call center agents working remotely, often from their homes. They are responsible for managing agent performance, ensuring quality customer service, implementing policies, and meeting organizational goals. These managers use various communication and monitoring tools to support, train, and evaluate their remote teams. Their role is crucial in maintaining productivity and customer satisfaction while adapting to the unique challenges of remote work environments.

How does a manager remote call center agent effectively support and motivate a dispersed team?

Managing a remote call center team requires strong communication and the ability to foster engagement across different locations. Successful managers schedule regular virtual check-ins, provide clear performance metrics, and use collaborative tools to keep agents connected. They also prioritize ongoing training and create opportunities for team bonding to reduce feelings of isolation. Addressing challenges promptly and recognizing achievements are key to maintaining high morale and productivity in a remote environment.

What are the key skills and qualifications needed to thrive as a manager remote call center agent, and why are they important?

To excel as a Manager Remote Call Center Agent, you need experience in call center operations, team leadership, and performance management, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telephony systems is essential. Strong communication, problem-solving, and motivational skills help foster a productive remote team environment. These skills ensure efficient team oversight, high customer satisfaction, and effective remote workforce management.

What is the difference between Manager Remote Call Center Agent vs Customer Service Supervisor?

AspectManager Remote Call Center AgentCustomer Service Supervisor
CredentialsExperience in call center operations, communication skillsSimilar experience, often with leadership training
Work EnvironmentRemote, call center settingTypically in-office or remote, overseeing customer service teams
Employer & Industry UsageCall centers, customer support companiesRetail, telecom, service industries
Common Search & ComparisonYesYes

The main difference is that a Manager Remote Call Center Agent focuses on individual call handling and performance, often working remotely, while a Customer Service Supervisor oversees team operations, coaching, and performance management, which may be in-office or remote. Both roles require customer service experience, but the supervisor has additional leadership responsibilities.

Manager Remote Call Center Agent jobs near you

Remote Customer Service Representative

Springfield, VA • Remote

Liveops
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Liveopsexternal

$20/hr

Contractor

Re-posted 26 days ago

Job description

Tax Software Support – Independent Contractor

Location: Remote (US-Based)

Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide support services.
  • Set your own schedule.
  • Provide a distraction-free home office.
  • Provide your own home office equipment.
  • Handle customer calls, assess needs, and solve problems.
Requirements
  • Experience taking inbound and outbound calls.
  • Computer skills, including navigating multiple systems and documenting call notes.
  • Strong communication skills and the ability to connect with diverse individuals.
  • Ability to sit for long periods.
  • Patience and empathy.
  • Ability to provide services pursuant to your contract independently.
Preferred Qualifications
  • Available to provide services on April 14 and 15.
  • Comfortable using video chat and screen-sharing tools.
  • Adaptable to changing procedures and tech challenges.
  • Experience with inbound/outbound customer support; call center experience is a plus.
Hours
  • Choose your own schedule by self-scheduling 30-minute blocks or commits.
  • Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.
  • Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.
Compensation
  • Submit invoices and receive payment for completed services pursuant to contract.
  • Invoice $0.34 per minute of talk time for providing services January–April.
  • Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.
  • Additional performance-based pay may be announced during the season.
  • ICs are responsible for their own taxes and expenses.
  • Earn up to $20/hour; earnings vary and are not guaranteed.
Computer Requirements
  • CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).
  • Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
  • OS: Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.
  • Equipment: Dual monitors required (1920×1080), USB headset required, webcam required.
  • Review the Liveops Mobile Device and Security Requirements
Application and Certification Process
  • Complete an application and pass a background check.
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete program-specific certifications.
Background Check

For a limited time, it’s only $20. Background check requires a non-refundable fee paid to the vendor. View background requirements

Important Notes
  • Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.
  • Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET, but actual session times and lengths will vary.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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