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Manager Remote Call Center Agent Jobs in Texas (NOW HIRING)

AnswerNet

Call Center Agent TPV

El Paso, TX · On-site +1

$12.75/hr

... contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we ... call center is preferred. • Ability to commit to working a minimum of 20 hours per week. • ...

AnswerNet

Call Center Agent TPV

El Paso, TX · On-site +1

$12.75/hr

... contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we ... call center is preferred. • Ability to commit to working a minimum of 20 hours per week. • ...

Manpower

Remote Call Center Representative

Laredo, TX · Remote

$13/hr

Remote Responsibilities * Conduct outbound political surveys using company-provided scripts ... managing the talent that enables them to win. We develop innovative solutions for hundreds of ...

TEKsystems

REMOTE Call Center Representative 1

Dallas, TX · Remote

$18 - $19/hr

Ability to work independently and effectively manage time in a fast-paced environment. * Experience ... Previous call center, healthcare customer service, or contact center experience. * Strong problem ...

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All JobsCall Center Agent JobsManager Remote Call Center Agent JobsManager Remote Call Center Agent Jobs in Texas

Manager Remote Call Center Agent information

What is a manager remote call center agent?

Manager Remote Call Center Agents are professionals who oversee and coordinate the operations of call center agents working remotely, often from their homes. They are responsible for managing agent performance, ensuring quality customer service, implementing policies, and meeting organizational goals. These managers use various communication and monitoring tools to support, train, and evaluate their remote teams. Their role is crucial in maintaining productivity and customer satisfaction while adapting to the unique challenges of remote work environments.

How does a manager remote call center agent effectively support and motivate a dispersed team?

Managing a remote call center team requires strong communication and the ability to foster engagement across different locations. Successful managers schedule regular virtual check-ins, provide clear performance metrics, and use collaborative tools to keep agents connected. They also prioritize ongoing training and create opportunities for team bonding to reduce feelings of isolation. Addressing challenges promptly and recognizing achievements are key to maintaining high morale and productivity in a remote environment.

What are the key skills and qualifications needed to thrive as a manager remote call center agent, and why are they important?

To excel as a Manager Remote Call Center Agent, you need experience in call center operations, team leadership, and performance management, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telephony systems is essential. Strong communication, problem-solving, and motivational skills help foster a productive remote team environment. These skills ensure efficient team oversight, high customer satisfaction, and effective remote workforce management.

What is the difference between Manager Remote Call Center Agent vs Customer Service Supervisor?

AspectManager Remote Call Center AgentCustomer Service Supervisor
CredentialsExperience in call center operations, communication skillsSimilar experience, often with leadership training
Work EnvironmentRemote, call center settingTypically in-office or remote, overseeing customer service teams
Employer & Industry UsageCall centers, customer support companiesRetail, telecom, service industries
Common Search & ComparisonYesYes

The main difference is that a Manager Remote Call Center Agent focuses on individual call handling and performance, often working remotely, while a Customer Service Supervisor oversees team operations, coaching, and performance management, which may be in-office or remote. Both roles require customer service experience, but the supervisor has additional leadership responsibilities.

What are the most commonly searched types of Remote Call Center Agent jobs in Texas?

The most popular types of Remote Call Center Agent jobs in Texas are:

What cities in Texas are hiring for Manager Remote Call Center Agent jobs?

Cities in Texas with the most Manager Remote Call Center Agent job openings:

Manager Remote Call Center Agent jobs near you

Call Center Agent Bilingual/Spanish-Remote

El Paso, TX • Remote

TPV LLC
See more jobs at TPV LLCexternal

$12.75/hr

Full-time

Re-posted 20 days ago

Job description

TPV Bilingual Call Center Agent

Job Type: Full-Time
Hours: 11 am - 7 pm with 7 days flexibility
Salary: $12.75

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Job Summary:
We are looking for remote, bilingual, customer-oriented service representatives who provide high-level customer service solutions to all customers/clients daily. Answer all incoming calls using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.
Job Duties / Responsibilities / Essential Functions:
● Manage large amounts of inbound calls.
● Identify and assess customers’ needs to achieve satisfaction
● Provide accurate, valid, and complete information by using the right methods/tools
● Meet personal/customer service team sales targets and call handling quotas
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
● Keep records of customer interactions, process customer accounts, and file documents
● Follow communication procedures, guidelines, and policy.
● Take the extra mile to engage customers
Required Knowledge /Skills / Abilities / Qualifications:
· Proven customer support experience or experience as a client service representative
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Must be a strong communicator: strong verbal, written, and interpersonal communication skills ·
Ability to multitask, prioritize, and manage time effectively
· Proficient in typing
· Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
· Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
· Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
· Flexibility with scheduling and work hours
· Other requirements may vary as determined by management.
· Driven by Success: they want to constantly innovate and push themselves, and their team, to be the best in the industry
· MUST BE COMPUTER LITERATE
· Pleasant phone demeanor
· Bilingual Spanish/English
WAH Requirements:
● PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
● Hard-wired high-speed internet connection (ethernet cable)
● USB-connected Headset
● Webcam
● A quiet dedicated place to work free from distractions including pets and children.

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