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Manager Pos Technical Support Jobs in Reston, VA

Luxer One

Field Technical Support Manager

Washington, DC

$70K - $80K/yr

Our Territory Managers ensure that our customers have a solution that works flawlessly, stays up to ... Perform system upgrades and system installs in your market, and ensure that the systems you support ...

Casepoint

Technical Support Engineer

Washington, DC · On-site

$95K - $115K/yr

The Technical Support Engineer (TSE) serves as a key player within Casepoint's US technical Support ... Manage, track, and resolve tickets within service level agreement thresholds, escalating as needed

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

Synnex

Technical Support Engineer

Reston, VA

The Technical Support Engineer routinely acts independently while researching and developing ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

Synnex

Technical Support Engineer

Reston, VA

The Technical Support Engineer routinely acts independently while researching and developing ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

DANE LLC

Technical Support Specialist

Chantilly, VA · On-site

$62K - $67K/yr

As a valued member, you will play a crucial role in providing top-notch Account Management Services ... Experience providing Tiers 1 and 2 technical support for hardware and software. * Excellent ...

Peraton

Technical Support Technician

Chantilly, VA · On-site

$51K - $82K/yr

Responsibilities Peraton is seeking a Technical Support Technician in support of our Corporate IT ... Alerts management to recurring problems and patterns of problems. * Respond to and diagnoses ...

INSPYR Solutions

Technical Support Technician

Manassas, VA · On-site

$37K - $47K/yr

Title: Technical Support Technician Location: Manassas, VA Duration: 6 month contract (high ... Experience using ticketing systems to manage tasks and priorities * Experience working in a data ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

... position of Technical Support Advisor. This is a mission critical position which is in direct ... Escalate issues which cannot be resolved to management and to other JSI groups. * Enter issues and ...

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All JobsPos Technical Support JobsManager Pos Technical Support JobsManager Pos Technical Support Jobs in Reston, VA

Manager Pos Technical Support information

See Reston, VA salary details

$30.7K

$89.4K

$153.5K

How much do manager pos technical support jobs pay per year?

As of Jul 17, 2026, the average yearly pay for manager pos technical support in Reston, VA is $89,380.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $108,200.00 per year, depending on experience, location, and employer.

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

Manager Pos Technical Support jobs near you
Field Technical Support Manager

Field Technical Support Manager

Luxer One

Washington, DC

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

At Luxer One, we’re committed to simplifying life by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem at multifamily apartments, placing lockers in Libraries for convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers. This is not a sales position.

Do you like working with your hands and using your thinking skills? The Luxer One Customer Success department is seeking a highly motivated, tech-savvy, enthusiastic, self-driven, customer-centric Territory Manager to join our rapidly growing team! Our Territory Managers ensure that our customers have a solution that works flawlessly, stays up to date, and meets their needs.

Roles and Responsibilities:

  • Perform maintenance, repair, and troubleshooting on Luxer One systems. You will keep the systems working 99.9% of the time in your market.
  • Perform system upgrades and system installs in your market, and ensure that the systems you support are up-to-date and in excellent working condition.
  • Perform in-market installations and removals, encompassing, but not limited to, Package Rooms, Kiosks, and Locker Rooms.
  • Provide in-person customer service to property managers and their staff.
  • Collaborate with internal teams to address escalated customer service inquiries for your assigned market.
  • Build relationships with your assigned clients to drive the adoption of new features and services offered in your market.
  • Provide valuable customer feedback to Sales and the Product Development teams to ensure we provide customers with a product that meets their needs.
  • Work with our Product Development team to test out new solutions in the field.


Requirements

Skills

  • Exceptional people skills & communication skills.
  • You have a proven ability to troubleshoot and repair both hardware and electronic components.
  • Experience performing maintenance and troubleshooting for internet-connected devices.
  • You can collect actionable feedback about customer usage and communicate it back to other team members.
  • You know how to train others to use a product or service successfully.
  • You have advanced computer skills and previous experience with Zoho or a similar CRM.
  • Proficient with Mac or Apple products.

Experience

  • 1-3 years of performing field repair work or remotely troubleshooting hardware.
  • 1-3 years of experience in a support or service environment.
  • Successfully worked in a remote role where you determined your schedule.
  • Excellent written and verbal communication skills, including a confident phone presence and effective email communication.
  • A Bachelor’s or other technical degree is preferred


Benefits
  • You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.
  • As “Luxens,” we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion, and we have programs that bring us together on important issues and provide educational opportunities for all employees.
  • We're there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we've got you covered!