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Manager Pos Technical Support Jobs in Tennessee (NOW HIRING)

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Manager Pos Technical Support information

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

What are the most commonly searched types of Pos Technical Support jobs in Tennessee? The most popular types of Pos Technical Support jobs in Tennessee are:
What cities in Tennessee are hiring for Manager Pos Technical Support jobs? Cities in Tennessee with the most Manager Pos Technical Support job openings:
Manager Pos Technical Support jobs near you

Technical Support Specialist

CITY ENTERPRISES LLC

Chattanooga, TN • On-site

Full-time

Posted 22 days ago

Job description

An IT Technical Support Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client's satisfaction and ability to properly operate any machinery or technology they may be having trouble with. The Technical Support Specialist generally works with end users.

Key Responsibilities:
- Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues.
- Install, configure, and maintain desktop and laptop computers, as well as peripheral devices such as printers and scanners.
- Assist in the deployment of new software applications and updates, ensuring compatibility and functionality.
- Respond to service requests and incidents in a timely manner, maintaining detailed records of issues and solutions in the ticketing system.
- Collaborate with IT team members to implement and maintain network infrastructure and security protocols.
- Conduct regular system checks and preventive maintenance to ensure the stability and reliability of IT systems.
- Educate and train end-users on basic troubleshooting techniques and best practices for using technology resources.
- Participate in the setup and support of audio-visual equipment for meetings and presentations.
- Maintain an inventory of IT equipment and supplies, ensuring adequate stock levels and timely procurement.
- Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements.

Required Education:
- Associate degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred but not mandatory.

- A+, Network Plus, and security Plus certifications would be helpful but not required.


Required Experience:
- Minimum of 1-2 years of experience in a desktop support role or a similar technical support position.
- Proven experience in troubleshooting hardware and software issues in a corporate environment.
- Experience with Windows and Mac operating systems, including installation, configuration, and support.
- Familiarity with network troubleshooting and support, including knowledge of TCP/IP, DNS, and DHCP.

Required Skills and Abilities:
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Proficiency in using and supporting Microsoft Office Suite and other common business applications.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong customer service orientation with a focus on providing timely and effective support to end-users.
- Ability to work independently as well as collaboratively within a team setting.
- Willingness to learn and adapt to new technologies and processes as needed.

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