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Manager Pos Technical Support Jobs in Rhode Island

Techio

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Technical Services Analyst

Providence, RI · On-site

$22 - $25/hr

Preferred * 3+ years of experience providing technical support in a business-to-business (B2B) or managed services environment. * Experience supporting printers, scanners, barcode devices, mobile ...

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

inMusic

Technical Product Manager

Cumberland, RI · On-site

$148K - $172K/yr

Support integration of capabilities across the business. * Create decision frameworks that help ... Technical product management experience with platforms, services, commerce, access/licensing ...

MIKEL INC

TECHNICAL PROGRAM MANAGER

Middletown, RI · On-site

$128K - $166K/yr

Technical Program Manager Location: Middletown, RI Clearance Required: Active Secret (TS/SCI ... Support proposal development, funding requests, and strategic planning initiatives. * Mentor junior ...

Aston Carter

Technical Project Manager

Providence, RI · On-site

$60 - $70/hr

Technical Project Manager About the Role We are seeking an experienced Technical Project Manager to ... Support platforms and environments such as Veeva Vault, Nextflow/Seqera, Dagster, Illumina ...

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All JobsPos Technical Support JobsManager Pos Technical Support JobsManager Pos Technical Support Jobs in Rhode Island

Manager Pos Technical Support information

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

What cities in Rhode Island are hiring for Manager Pos Technical Support jobs? Cities in Rhode Island with the most Manager Pos Technical Support job openings:
Manager Pos Technical Support jobs near you

Technical Services Analyst

Techio

Providence, RI • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision

Posted 18 days ago

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Job description

Job Overview

Are you a customer-focused IT professional who enjoys solving technical challenges and working directly with end users? We are seeking a motivated, energetic, and experienced Technical Services Analyst to provide on-site technical support at client locations.

The ideal candidate is a self-starter with excellent communication skills, strong emotional intelligence, and a passion for delivering exceptional customer service. You'll work in a fast-paced healthcare and enterprise IT environment where professionalism, technical expertise, and a positive attitude are essential.

Key Responsibilities

  • Install, configure, calibrate, and test IT equipment, peripherals, and endpoint devices.
  • Monitor system performance and proactively identify potential issues before they impact users.
  • Perform hardware diagnostics, troubleshooting, repairs, and basic software integration.
  • Support IT project deployments, including technical dress rehearsals, go-live activities, and post-deployment support.
  • Administer basic Windows operating system functions (Windows 10/11), including user account management, system configuration, and device setup.
  • Ensure all equipment is operating efficiently and in accordance with established standards.
  • Document technical issues, resolutions, and project activities as required.
  • Collaborate with internal teams and client stakeholders to resolve technical challenges quickly and professionally.
  • Deliver an outstanding customer experience by providing responsive, courteous, and effective technical support.

Qualifications

Required

  • Excellent customer service, communication, and interpersonal skills.
  • Strong organizational, time management, and multitasking abilities.
  • Hands-on experience troubleshooting desktop hardware, peripherals, and endpoint devices.
  • Working knowledge of Windows operating systems and Microsoft Office applications.
  • Fundamental understanding of computer hardware, software, networking, and IT infrastructure.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to work independently while managing multiple priorities in a fast-paced environment.

Preferred

  • 3+ years of experience providing technical support in a business-to-business (B2B) or managed services environment.
  • Experience supporting printers, scanners, barcode devices, mobile devices, or other IT peripherals.
  • Basic understanding of Active Directory, TCP/IP networking, and software deployment.
  • Experience supporting healthcare or enterprise environments is a plus.
  • Industry certifications such as CompTIA ITF+, A+, Network+, Security+, or equivalent are preferred.

What We're Looking For

The successful candidate is someone who:

  • Takes ownership of technical issues from start to finish.
  • Communicates effectively with both technical and non-technical users.
  • Maintains a professional and positive attitude under pressure.
  • Enjoys working in dynamic client environments.
  • Is committed to delivering exceptional service and building strong customer relationships.

Transportation Requirement

This position requires regular travel to client sites.

  • A reliable personal vehicle and valid driver's license are required.
  • A company vehicle is not provided.
  • Business mileage is reimbursed in accordance with the company's mileage reimbursement policy.

Company Description

Techio is a next-gen technology management company that partners with healthcare organizations to customize and transform their Input/Output technology operations. We deliver comprehensive solutions from streamlining healthcare workflows to round the clock management of their critical I/O infrastructures.