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Manager Patient Program Jobs in Toronto, ON (NOW HIRING)

OceanMD

Senior Program Account Manager

Toronto, ON · On-site

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and ... You will apply strong project management discipline to coordinate a wide-ranging program with ...

EMN Health

Patient Education Associate

Toronto, ON · On-site

$20/hr

... program to improve clinical outcomes and plans to scale it to over 1000 surgeons across North ... Reporting to the Manager, Sales & Marketing, you will support patient adoption of EMN's products ...

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Manager Patient Program information

What is the difference between Manager Patient Program vs Patient Services Coordinator?

AspectManager Patient ProgramPatient Services Coordinator
CredentialsBachelor's degree, healthcare certification often preferredHigh school diploma or equivalent, healthcare experience beneficial
Work EnvironmentOffice-based, healthcare organizations, hospitalsClinic or hospital front desk, patient interaction areas
Employer & IndustryHealthcare providers, insurance companies, patient advocacy groupsHospitals, clinics, outpatient centers
Primary ResponsibilitiesOverseeing patient programs, coordinating care initiatives, managing staffAssisting patients, scheduling, providing information, handling inquiries

The Manager Patient Program typically has more strategic and administrative responsibilities, focusing on program development and management. In contrast, the Patient Services Coordinator handles direct patient interactions and day-to-day support. Both roles are essential in healthcare settings but differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Manager Patient Program, and why are they important?

To thrive as a Manager Patient Program, you need a background in healthcare management, strong organizational skills, and experience in patient support or program coordination, often supported by a relevant degree. Familiarity with healthcare software systems, data tracking tools, and sometimes certifications like PMP or Lean Six Sigma are commonly required. Excellent interpersonal communication, leadership, and problem-solving abilities help in managing teams and maintaining high patient satisfaction. These skills and qualities are crucial for ensuring effective program delivery, regulatory compliance, and optimal patient outcomes.

What are some common challenges faced by a Manager Patient Program, and how can they be effectively addressed?

A Manager Patient Program often encounters challenges such as coordinating between multiple healthcare providers, ensuring consistent patient engagement, and adapting to evolving healthcare regulations. Effective communication, robust data management systems, and ongoing training for team members can help address these challenges. Additionally, building strong relationships with stakeholders and regularly assessing program outcomes are crucial for maintaining quality and compliance in patient programs.

What are Manager Patient Program roles and responsibilities?

A Manager Patient Program oversees the development, implementation, and management of programs designed to support patients throughout their healthcare journey. Their responsibilities include coordinating with healthcare providers, ensuring compliance with regulations, managing program staff, and analyzing program effectiveness. They also work to improve patient outcomes, address patient needs, and may be involved in training, budgeting, and reporting. This role requires strong organizational, communication, and leadership skills to ensure patient programs run smoothly and meet their objectives.
What job categories do people searching Manager Patient Program jobs in Toronto, ON look for? The top searched job categories for Manager Patient Program jobs in Toronto, ON are:
Manager Patient Program jobs near you
Patient Safety Specialist

Patient Safety Specialist

Humber River Health

Toronto, ON • On-site

CA$97K - CA$121K/yr

Full-time

Posted 25 days ago

Job description

Humber River Health. Tomorrow's Healthcare, Today.
 
Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and Church campuses, supported by more than 5,000 employees, approximately 800 physicians, and over 600 volunteers.
 
Hennick Humber Hospital is North America’s first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital stays. A custom combination of technology and clinical expertise supports a reimagined model of care focused on safety, efficiency, and improved outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time.
 
These innovations enhance communication, improve efficiency, and create a more connected experience for patients and families.
 
This transformation has been made possible through the dedication of Humber’s staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform healthcare through innovation, collaboration, and excellence. With strong teams and a commitment to continuous improvement, Humber River Health continues to deliver Tomorrow’s Healthcare, Today.
 

Employment Status: Permanent Full-time

Reporting Relationship: Director, Quality and Patient Safety
Location: Humber River Health – Wilson Site
Hours of work:  Monday - Friday
Employee group: Non union 

Salary Range: $97,342.05-$121,754.10

Responsibilities:

  • Lead quality and patient safety improvement activities (e.g. projects, prospective analysis)
  • Collaborate with clinical programs to implement recommendations that improve patient safety by completing safety reviews, investigating safety incidents, analyzing data, identifying trends, and implementing Coroner recommendations
  • Foster a culture of quality improvement and safety
  • Act as an organizational subject matter expert for patient safety
  • Review and triage incident reports of patient harm or injury for completeness and errors to assist program leadership to identify root causes, areas of future risk, and develop risk mitigation action plans; coordinate incident reviews and investigations in collaboration with interprofessional teams
  • Guide program leadership in choosing which incident review process to follow (i.e. Interprofessional or Quality Care Review) to meet review process requirements
  • Conduct critical investigations of Never Events (i.e. events that should never happen) and serious patient safety incidents
  • Share review form with Program Directors and Physician Directors to develop action plans
  • Develop education for patient safety activities
  • Deliver education through blended learning methods (e.g. lectures, in-services, simulations, etc.)
  • Act as an organizational subject matter expert quality/patient safety for policy development

Qualifications: 

  • Undergraduate degree in Nursing required
  • Graduate degree in Nursing, Science preferred
  • Patient safety & quality improvement training required. Patient Safety Officer (PSO) certification preferred
  • Registration with the Canadian Nursing Association of Ontario (CNO) required.
  • Prospective risk assessment (e.g. Failure Modes and Effects Analysis (FMEA)) preferred
  • Minimum of 5 years of recent experience with nursing required
  • Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, etc) MS Visio preferred.
  • Knowledge and applied Experience in hospital operations & Clinical practice, Quality improvement science (e.g. Lean, Six Sigma, human factors), Adult education & program design required. Disclosure, mediation, apology preferred
  • Experience in Conflict management, meeting facilitation, analysis, problem solving, political  acuity, tact, diplomacy, interpersonal, time management required
  • An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.
Why choose Humber River Health?
 
At Humber River Health, our staff, physicians, and volunteers are delivering Tomorrow's Healthcare, Today. We are proud to have been recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to staff, physician and volunteer engagement.  We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.
 
Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.
We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.
 
As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.
 
Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.
 
This position is being posted in response to an existing vacancy at Humber River Health.
 

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