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Manager Patient Program Jobs in Lexington, KY (NOW HIRING)

CenterWell

Patient Care Coordinator

Frankfort, KY · On-site

$59K - $80K/yr

... management to provide ongoing updates on Company's services available in a market. · Conduct ... Actively participate in weekly program business development meetings. · Assist program in ...

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Manager Patient Program information

See Lexington, KY salary details

$35.3K

$68.3K

$113.8K

How much do manager patient program jobs pay per year?

As of Aug 23, 2026, the average yearly pay for manager patient program in Lexington, KY is $68,340.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $68,600.00 per year, depending on experience, location, and employer.

What are the roles and responsibilities of a Manager Patient Program?

A Manager Patient Program oversees the development, implementation, and management of programs designed to support patients throughout their healthcare journey. Their responsibilities include coordinating with healthcare providers, ensuring compliance with regulations, managing program staff, and analyzing program effectiveness. They also work to improve patient outcomes, address patient needs, and may be involved in training, budgeting, and reporting. This role requires strong organizational, communication, and leadership skills to ensure patient programs run smoothly and meet their objectives.

What are common challenges faced by a Manager Patient Program, and how can they be effectively addressed?

A Manager Patient Program often encounters challenges such as coordinating between multiple healthcare providers, ensuring consistent patient engagement, and adapting to evolving healthcare regulations. Effective communication, robust data management systems, and ongoing training for team members can help address these challenges. Additionally, building strong relationships with stakeholders and regularly assessing program outcomes are crucial for maintaining quality and compliance in patient programs.

What are the key skills and qualifications needed to thrive as a Manager Patient Program, and why are they important?

To thrive as a Manager Patient Program, you need a background in healthcare management, strong organizational skills, and experience in patient support or program coordination, often supported by a relevant degree. Familiarity with healthcare software systems, data tracking tools, and sometimes certifications like PMP or Lean Six Sigma are commonly required. Excellent interpersonal communication, leadership, and problem-solving abilities help in managing teams and maintaining high patient satisfaction. These skills and qualities are crucial for ensuring effective program delivery, regulatory compliance, and optimal patient outcomes.

What is the difference between Manager Patient Program vs Patient Services Coordinator?

AspectManager Patient ProgramPatient Services Coordinator
CredentialsBachelor's degree, healthcare certification often preferredHigh school diploma or equivalent, healthcare experience beneficial
Work EnvironmentOffice-based, healthcare organizations, hospitalsClinic or hospital front desk, patient interaction areas
Employer & IndustryHealthcare providers, insurance companies, patient advocacy groupsHospitals, clinics, outpatient centers
Primary ResponsibilitiesOverseeing patient programs, coordinating care initiatives, managing staffAssisting patients, scheduling, providing information, handling inquiries

The Manager Patient Program typically has more strategic and administrative responsibilities, focusing on program development and management. In contrast, the Patient Services Coordinator handles direct patient interactions and day-to-day support. Both roles are essential in healthcare settings but differ in scope and focus.

What cities near Lexington, KY are hiring for Manager Patient Program jobs?

Cities near Lexington, KY with the most Manager Patient Program job openings:

Manager Patient Program jobs near you

Patient Access Coordinator

Appalachian Regional Healthcare, Inc.

Lexington, KY • On-site

$14.75 - $18.75/hr

Full-time

Re-posted 14 days ago

Appalachian Regional Healthcare rating

6.5

Company rating: 6.5 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

607th of 893 rated healthcare providers

Job description

Overview
Under the general supervision of department leadership, the Patient Access Coordinator is responsible for referral processing and scheduling patients while ensuring insurance eligibility, benefit verification, pre-registration, and authorization are all completed on time to prevent denials or a delay in patient care. Additionally, the Patient Access Coordinator must determine, communicate, and collect patient liability before service and attempt to collect prior balances. The Specialist will also screen patients who are self-pay or underinsured for financial assistance or other applicable programs as needed.
Responsibilities
1. Coordinates and processes referral requests, guiding the patient and the referring provider's office through the intake and scheduling process. This ensures that their needs and expectations are met in a timely manner while providing exceptional customer service.
2. Receives referrals via multiple delivery methods, including email, fax, telephone, and EMR interface.
3. Schedules patient appointments, including diagnostic tests, procedures, surgeries, physician consultations, post-op/follow-ups, and other ancillary tests.
4. Responsible for pre-registering patient appointments by calling insurance companies or using payer portals to obtain and document eligibility and benefits, coverage assignments, and patient financial responsibility.
5. Calls patients before appointments and educates them on out-of-pocket expectations. Provides procedure estimates and attempts to collect prepayments and outstanding past-due balances.
6. Screens patients for ARH Financial Assistance Program or determines eligibility for referral to other funding resources.
7. Performs all tasks to support and obtain pre-authorization from insurance companies, which include (but are not limited to) submitting pre-certification requests and clinical documentation via online portal, phone, and fax with correct CPT and ICD coding, researching payer medical policy requirements and treatment authorization guidelines, following up on outstanding authorization requests and medical documentation requests promptly, communicating with medical/clinical staff and patients on authorization status/outcome or ordering provider on denied or disputed determinations.
8. Contact patient and physician offices for additional information and follow-up.
9. Responsible for clearing assigned task lists and workloads within EMR systems daily while maintaining quality and productivity standards to ensure the highest service and optimal patient care.
10. Adheres to all department and organization policies and procedures and state and federal laws and requirements.
11. Other duties as assigned.
Qualifications
Minimum Education
High school diploma/GED required.
Minimum Work Experience
• Several years of experience in patient access, revenue cycle management, or related healthcare administration roles with preferred experience in scheduling, authorizations, and financial counseling.
• Strong understanding of healthcare regulations and compliance requirements.
• Excellent communication, interpersonal, and customer service skills.
• Experience working as a Medical Assistant in a physician practice performing both clinical and administrative duties also preferred.
Required Licenses/Certifications
Certified Medical Assistant (preferred, but not required)
Required Skills, Knowledge, and Abilities
• Understanding of best practice for patient access, insurance eligibility, customer service, authorizations, scheduling, and financial counseling.

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