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Manager Patient Program Jobs in New York (NOW HIRING)

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Manager Patient Program information

What are the roles and responsibilities of a Manager Patient Program?

A Manager Patient Program oversees the development, implementation, and management of programs designed to support patients throughout their healthcare journey. Their responsibilities include coordinating with healthcare providers, ensuring compliance with regulations, managing program staff, and analyzing program effectiveness. They also work to improve patient outcomes, address patient needs, and may be involved in training, budgeting, and reporting. This role requires strong organizational, communication, and leadership skills to ensure patient programs run smoothly and meet their objectives.

What are common challenges faced by a Manager Patient Program, and how can they be effectively addressed?

A Manager Patient Program often encounters challenges such as coordinating between multiple healthcare providers, ensuring consistent patient engagement, and adapting to evolving healthcare regulations. Effective communication, robust data management systems, and ongoing training for team members can help address these challenges. Additionally, building strong relationships with stakeholders and regularly assessing program outcomes are crucial for maintaining quality and compliance in patient programs.

What are the key skills and qualifications needed to thrive as a Manager Patient Program, and why are they important?

To thrive as a Manager Patient Program, you need a background in healthcare management, strong organizational skills, and experience in patient support or program coordination, often supported by a relevant degree. Familiarity with healthcare software systems, data tracking tools, and sometimes certifications like PMP or Lean Six Sigma are commonly required. Excellent interpersonal communication, leadership, and problem-solving abilities help in managing teams and maintaining high patient satisfaction. These skills and qualities are crucial for ensuring effective program delivery, regulatory compliance, and optimal patient outcomes.

What is the difference between Manager Patient Program vs Patient Services Coordinator?

AspectManager Patient ProgramPatient Services Coordinator
CredentialsBachelor's degree, healthcare certification often preferredHigh school diploma or equivalent, healthcare experience beneficial
Work EnvironmentOffice-based, healthcare organizations, hospitalsClinic or hospital front desk, patient interaction areas
Employer & IndustryHealthcare providers, insurance companies, patient advocacy groupsHospitals, clinics, outpatient centers
Primary ResponsibilitiesOverseeing patient programs, coordinating care initiatives, managing staffAssisting patients, scheduling, providing information, handling inquiries

The Manager Patient Program typically has more strategic and administrative responsibilities, focusing on program development and management. In contrast, the Patient Services Coordinator handles direct patient interactions and day-to-day support. Both roles are essential in healthcare settings but differ in scope and focus.

What cities in New York are hiring for Manager Patient Program jobs?

Cities in New York with the most Manager Patient Program job openings:

Manager Patient Program jobs near you

Nurse Manager, Patient Care - Emergency Department

Northwell Health

Forest Hills, NY • On-site

Full-time

Re-posted 3 days ago

Northwell Health rating

7.7

Company rating: 7.7 out of 10

Based on 565 frontline employees who took The Breakroom Quiz

160th of 893 rated healthcare providers

Job description

Manages and has 24/7 responsibility for the nursing practice, patient care delivery, human and fiscal resources, and regulatory compliance of a patient care unit. Maintains a professional environment that supports delivery of high-quality patient and family centered care. 

Job Responsibility

1.Manages and has 24/7 responsibility for the team members, operations and patient care activities of a patient care unit.
2.Assists nursing leadership in setting strategic direction for key programs in alignment with organization mission, vision, and values and nursing strategic plan.
3.Communicates, builds consensus, and guides team toward achieving department objectives.
4.Promotes and maintains high quality patient and family centered care in a healing environment.
5.Creates a professional work environment that fosters team member respect, engagement, accountability and optimal patient outcomes.
6.Promotes appreciative inquiry and evidence-based, ethical and compassionate practice.
7.Acquires and manages staffing for patient care unit. Collaborates with HR for requirements.
8.Provides direction and guidance to patient care unit team members and supervisors.
9.Facilitates performance reviews, promotions, pay and corrective actions.
10.Serves as a role model for standards of professional practice (clinical, educational and leadership).
11.Assists in career development planning for team members.
12.Educates teams in new and existing department procedures and systems (information systems, fiscal responsibility, etc.).
13.Manages patient care unit budget. Monitors expenditures and implements action plans when variances are present.
14.Monitors performance metrics that support decision-making to achieve optimal performance levels.
15.Ensures adherence to the established care delivery model, using knowledge of scope and standards of practice.
16.Facilitates continual compliance for unit with the JC, CMS, New York State, DOH, Public Health Law, HIPPA regulations and System, hospital and department standards.
17.Demonstrates current knowledge of clinical competencies for patient population of oversight in order to manage direct patient care.
18.Maintains current knowledge of scope and standards of practice, healthcare legislation, and population health.
19.Identifies and leads opportunities to make changes to improve operations across teams using evidence-based strategies and solutions.
20.Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

Bachelors of Science Degree, required. Masters, preferred. (Bachelors or Master's Degree must be in Nursing)
Current license to practice as a Registered Professional Nurse in New York State, required.
Specialized certifications, as needed.
6-8 years of nursing experience and 2-5 years of leadership/management experience, required.

6-8 years of Emergency Department/ Inpatient experience, highly preferred

Nationally Accredited Emergency Department Certifications, highly preferred


*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

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