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Manager Patient Program Jobs in New York (NOW HIRING)

Cesna Group

Sr Manager, Patient Services

Jersey City, NJ · On-site

$100K - $200K/yr

Provide program management across all patient support vendors, including HUB, copay, free drug programs, and creative agency of record. * -? Support contracting execution - coordinate the signing ...

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Manager Patient Program information

What is the difference between Manager Patient Program vs Patient Services Coordinator?

AspectManager Patient ProgramPatient Services Coordinator
CredentialsBachelor's degree, healthcare certification often preferredHigh school diploma or equivalent, healthcare experience beneficial
Work EnvironmentOffice-based, healthcare organizations, hospitalsClinic or hospital front desk, patient interaction areas
Employer & IndustryHealthcare providers, insurance companies, patient advocacy groupsHospitals, clinics, outpatient centers
Primary ResponsibilitiesOverseeing patient programs, coordinating care initiatives, managing staffAssisting patients, scheduling, providing information, handling inquiries

The Manager Patient Program typically has more strategic and administrative responsibilities, focusing on program development and management. In contrast, the Patient Services Coordinator handles direct patient interactions and day-to-day support. Both roles are essential in healthcare settings but differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Manager Patient Program, and why are they important?

To thrive as a Manager Patient Program, you need a background in healthcare management, strong organizational skills, and experience in patient support or program coordination, often supported by a relevant degree. Familiarity with healthcare software systems, data tracking tools, and sometimes certifications like PMP or Lean Six Sigma are commonly required. Excellent interpersonal communication, leadership, and problem-solving abilities help in managing teams and maintaining high patient satisfaction. These skills and qualities are crucial for ensuring effective program delivery, regulatory compliance, and optimal patient outcomes.

What are some common challenges faced by a Manager Patient Program, and how can they be effectively addressed?

A Manager Patient Program often encounters challenges such as coordinating between multiple healthcare providers, ensuring consistent patient engagement, and adapting to evolving healthcare regulations. Effective communication, robust data management systems, and ongoing training for team members can help address these challenges. Additionally, building strong relationships with stakeholders and regularly assessing program outcomes are crucial for maintaining quality and compliance in patient programs.

What are Manager Patient Program roles and responsibilities?

A Manager Patient Program oversees the development, implementation, and management of programs designed to support patients throughout their healthcare journey. Their responsibilities include coordinating with healthcare providers, ensuring compliance with regulations, managing program staff, and analyzing program effectiveness. They also work to improve patient outcomes, address patient needs, and may be involved in training, budgeting, and reporting. This role requires strong organizational, communication, and leadership skills to ensure patient programs run smoothly and meet their objectives.
What are popular job titles related to Manager Patient Program jobs in New York? For Manager Patient Program jobs in New York, the most frequently searched job titles are:
What job categories do people searching Manager Patient Program jobs in New York look for? The top searched job categories for Manager Patient Program jobs in New York are:
What cities in New York are hiring for Manager Patient Program jobs? Cities in New York with the most Manager Patient Program job openings:
Manager Patient Program jobs near you

Sr Manager, Patient Services

Cesna Recruitment

Jersey City, NJ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

[Position]

Sr Manager, Patient Services

[About Our Client]

Company provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.

[Job Summary]

Reporting to the Director, Patient Services, responsible for ongoing management of all aspects of patient services and programs.

[Job Description]

KEY ROLES AND RESPONSIBILITIES

- Contribute to the success of a best-in-class patient services programs to support Company's commercial vision by ensuring close cross functional collaboration and subject matter expertise

- Provide program management across all patient support vendors, including HUB, copay, free drug programs, and creative agency of record.

- Support contracting execution - coordinate the signing, tracking, revision and storage of all NDAs, MSAs, SOWs, BRDs, and SDEA documents in accordance with company guidelines.

- Deliver an exceptional patient experience by assessing needs, developing action plans, and proactively addressing potential access barriers to support treatment initiation and support continuation of care.

- Monitor HUB Services programs and competitive landscape to identify potential gaps and/or areas of competitive advantage for Company HUB Services, Copay and Patient Assistance Programs.

- Support Field Reimbursement and Managed Care team needs with strong communication and timely customer service

- Consistently leverage reporting tools and data analytics to support strategic decision making and ongoing program monitoring.

Requirements

- Minimum of 5 years of experience working either within a HUB vendor program (at the Supervisor level), a manufacturer patient support program, and/or field reimbursement role

- Bachelor's Degree required in healthcare, business, pharmacy, nursing or related field

QUALIFICATIONS

- Understanding of patient programs and HUB services at the case level. Knowledge or reimbursement through private payer insurance, Medicare Part B & D, Medicaid, Buy/Bill, and Specialty Pharmacy channels.

- Strong problem solving/analytical skills and ability to prioritize under tight deadlines.

- Demonstrated excellent interpersonal, written, verbal and visual communication and presentation skills.

- Demonstrated effective working relations in a global work environment

- Ability to proficiently use Microsoft Excel, Outlook, and Word. Tableau and Salesforce CRM experience preferred.

- Ability to travel periodically to Jersey City, NJ, Vendor sites, and meetings (10%)

- Bilingual in Korean and English highly prefer

CORE COMPETENCIES

- PSP operations and strategy: Experience managing PSP operations across multiple brands.

- Regulatory Compliance: Deep understanding of healthcare regulations, privacy laws (HIPAA) and pharmaceutical industry guidelines

- Data analysis and Reporting: Ability to track KPIs, identify patient journey bottlenecks (abandonment) and generate actionable insights for program enhancements.

- Project Management: Skills to manage vendor performance, service level agreements and budget tracking.

- Communication Skills: Strong oral and written

- Collaboration: Ability to communicate across functions and at all levels in the organization

- Technical Proficiency: Competence in CRM systems (Salesforce/Veeva), digital tools and date reporting software

- Patient Advocacy and Empathy: A patient centric focus with strong communication skills for handling complaints, resolving escalations and enhancing the patient experience.

Benefits

- Salary 160-170k + Annual Bonus

- Full Benefits - Medical, Dental, Vision with different package

- 401k 4.5 % match

- 15 days PTO & 6 Sick Days

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