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Manager Of Retail Operations Jobs in Tennessee (NOW HIRING)

PetSmart

Retail Operations Manager

Smyrna, TN

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart Careers

Retail Operations Manager

Smyrna, TN · On-site

$17.18 - $27.51/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Smyrna, TN · On-site

$17.18 - $27.51/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Smyrna, TN · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Alcoa, TN · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Alcoa, TN · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Smyrna, TN

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart Careers

Retail Operations Manager

Alcoa, TN · On-site

$17.18 - $27.51/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Smyrna, TN · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart Careers

Retail Operations Manager

Smyrna, TN · On-site

$17.18 - $27.51/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Alcoa, TN · On-site

$17.18 - $27.51/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Alcoa, TN · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Alcoa, TN · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Smyrna, TN · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Alcoa, TN · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart Careers

Retail Operations Manager

Alcoa, TN · On-site

$17.18 - $27.51/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Smyrna, TN · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Alcoa, TN · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

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All JobsOf Retail Operations JobsManager Of Retail Operations JobsManager Of Retail Operations Jobs in Tennessee

Manager Of Retail Operations information

See Tennessee salary details

$12

$20

$34

How much do manager of retail operations jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for manager of retail operations in Tennessee is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $22.02 per hour, depending on experience, location, and employer.

What does a manager of retail operations do?

A Manager of Retail Operations oversees the daily operations of retail stores or chains to ensure sales goals are met and customers are satisfied. Their responsibilities include managing staff, monitoring inventory, implementing company policies, analyzing sales data, and ensuring stores maintain a high standard of visual presentation. They also work on improving processes, training employees, and coordinating with other departments to streamline operations. Ultimately, their goal is to maximize profitability and enhance the overall customer experience.

What are some common challenges faced by a manager of retail operations, and how are they typically addressed?

Managers of Retail Operations often encounter challenges such as maintaining consistent store performance across multiple locations, adapting to rapidly changing consumer trends, and ensuring effective communication between corporate leadership and frontline staff. These challenges are typically addressed by implementing standardized operating procedures, leveraging data analytics to monitor performance, and fostering strong relationships with store managers. Continuous training and clear communication channels are also essential for aligning teams and swiftly addressing any operational issues that arise.

What are the key skills and qualifications needed to thrive as a manager of retail operations, and why are they important?

To thrive as a Manager of Retail Operations, you need strong leadership abilities, inventory management experience, and a solid understanding of sales strategies, usually supported by a degree in business or retail management. Familiarity with point-of-sale (POS) systems, retail analytics tools, and workforce management software is essential. Exceptional communication, problem-solving, and customer service skills help you motivate teams and address challenges proactively. These skills ensure efficient store operations, high customer satisfaction, and sustained profitability in a competitive retail environment.

What is the difference between Manager Of Retail Operations vs Retail Store Manager?

AspectManager Of Retail OperationsRetail Store Manager
Primary FocusOversees multiple store locations, strategic planning, and overall retail performanceManages daily store operations, staff, and customer service within a single store
Required CredentialsExperience in retail management, leadership skills, possibly a bachelor's degreeExperience in retail, strong leadership, and customer service skills
Work EnvironmentCorporate offices, multiple store locationsSingle retail store
Industry UsageCommon in larger retail chains and corporationsCommon in individual retail stores and smaller chains

The Manager Of Retail Operations typically oversees multiple stores and focuses on strategic and operational planning, while a Retail Store Manager handles daily store management and staff within a single location. Both roles require retail experience and leadership skills, but their scope and responsibilities differ significantly.

Is manager of retail operations a high paying job?

A manager of retail operations typically earns a competitive salary that varies based on experience, location, and company size. In general, it is considered a well-paying role within the retail industry, often supplemented with bonuses and benefits. Advanced skills in leadership, inventory management, and customer service can influence earning potential.

What are the most commonly searched types of Of Retail Operations jobs in Tennessee?

The most popular types of Of Retail Operations jobs in Tennessee are:

What cities in Tennessee are hiring for Manager Of Retail Operations jobs?

Cities in Tennessee with the most Manager Of Retail Operations job openings:

Director of Retail Operations

Nashville, TN • On-site

Goodwill Industries of Middle Tennessee
Non-Profits • 1 - 5K employees
Learn more about Goodwill Industries of Middle Tennesseeexternal

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Goodwill Industries Of Middle Tennessee rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Job Location
Lifsey-Retail Headquarters
Job Summary:
Provides strategic leadership and operational oversight for Goodwill Industries of Middle Tennessee's Donated Goods Retail (DGR) division, driving financial performance, operational excellence, and a consistent customer and donor experience across all store locations. This role is accountable for results through a leader-of-leaders model-setting the direction, building the operating system, and driving execution through Regional Directors and District Managers.
This role does not directly manage day-to-day store operations; instead, it is accountable for performance through a structured field leadership model, standardized operating systems, and disciplined performance management routines.
The Director leads with a clear vision and strategy for retail excellence, challenges the status quo, and drives enterprise-level changes through coaching, alignment, and accountability across field leadership.
This position has direct responsibility for the profit and loss of retail store operations. The Director translates organizational priorities into a clear operating vision and actionable plan (priorities, timelines, performance targets, and accountability routines), uses data to diagnose opportunities and risks, and ensures consistent standards and execution across the territory through Regional Directors and District Managers.
The Director of Retail Operations will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and interaction with team members, donors, customers, management, and persons served.
Job Description
Essential Functions
  • Sets the retail operating vision and multi-site strategy to maximize revenue, profitability, and mission impact; produces and communicates a written operating plan/roadmap (priorities, targets, owners, and timelines) executed through Regional Directors and District Managers.
  • Leads retail performance through Regional Directors and District Managers by setting standards and expectations and holding leaders accountable for staffing, merchandising, inventory control, pricing, customer service, store routines, and performance commitments.
  • Builds a high-performing leadership team and culture of accountability, coaching leaders to deliver results while modeling Goodwill's mission and values.
  • Builds and promotes a culture of high performance and continuous improvement that values training, teamwork, communication, and a commitment to excellence.
  • Establishes KPIs and leads a weekly/monthly business review cadence to evaluate performance, identify root causes, and drive timely countermeasures and continuous improvement.
  • Leads change management for enterprise retail initiatives by aligning stakeholders, ensuring adoption, and sustaining execution through Regional Directors and District Managers and established operating routines.
  • Leads talent strategy for retail leadership roles (selection, onboarding, performance management, and succession planning); hires and develops the best talent for the organization.
  • Designs, standardizes, and scales operational processes and tools (training, SOPs, audits, and routines) to improve efficiency, service quality, and consistency across all locations.
  • Leads new store openings and major transitions by establishing launch readiness standards, governance, and cross-functional coordination, ensuring execution and post-open stabilization through Regional Directors and District Managers.
  • Anticipates long-range operational and talent needs; develops plans to ensure the right structure, capabilities, and leadership coverage to meet future growth and performance goals.
  • Partners across the organization (Mission, Finance, HR, Marketing, Facilities, Loss Prevention, IT, and Support Services) to influence enterprise decision-making, align retail strategy with organizational priorities, and deliver a financially sound business and a high-accountability culture.
  • Establishes and enforces retail standards and controls (store conditions, donation flow, merchandising, pricing, labor routines, and customer/donor experience) using training, audits, and coaching to ensure consistency across locations through field leadership and standardized operating mechanisms.
  • Identifies, prioritizes, and leads new donation and retail initiatives and business opportunities, ensuring clear scope, resourcing, timelines, and measurable results through cross-functional coordination and field leadership execution.
  • Ensures compliance with all company policies and procedures and applicable legal requirements across retail and donation operations.
  • Identifies operational risk and drives safe, compliant practices related to safety, labor, and asset protection through established controls, audits, and leadership accountability.
  • Other duties as assigned.

Minimum Qualifications
Required Skills
Education
  • Bachelor's degree in business administration, Retail Management or related field required.
  • A combination of education and experience may be accepted in lieu of the required education.

Experience
  • 7+ years of progressive leadership experience with significant multi-unit oversight. Proven track record of managing and growing retail operations; donated goods and/or nonprofit experience preferred.
  • Proven ability to improve underperforming multi-unit locations by diagnosing root causes, setting clear priorities, and driving sustained performance through field leadership.
  • Demonstrated experience creating and executing strategic plans to drive growth and improve operational performance.
  • Experience with near-term and long-range planning, goal setting, and disciplined implementation.
  • Knowledge of and experience with budgeting and financial analysis; demonstrated ability to build cross-divisional partnerships to deliver results.
  • Demonstrated ability to identify operational gaps and opportunities and address them through training, process improvements, and change leadership.

Knowledge and Skills
  • Results oriented and driven to achieve and exceed goals.
  • Strong written and oral communication skills, including the ability to communicate effectively with all levels of management and employees.
  • Strategic mindset with the ability to set priorities, make difficult decisions, and drive tradeoffs in support of organizational goals.
  • Strong leadership skills, including the ability to coach and develop leaders, influence across functions, and drive accountability through a leader-of-leaders model.

Certifications and Licenses
  • Must have a valid Tennessee Driver's License while maintaining a good driving record and appropriate insurance.

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