Manager Of Program Operations Jobs in Vancouver, WA

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Senior Enablement Programs Operations Specialist to join our Revenue Enablement team in Toronto, Vancouver, Calgary or Remote-US.

The Revenue Enablement team at Clio equips our sales and customer success organizations with the knowledge, skills, tools, and processes they need to drive revenue growth and deliver exceptional client experiences. We run a center of excellence operating model, manage the intake and operating rhythm that protects high-impact work, and partner closely with Sales, Customer Success, Product Marketing, and Revenue Operations to turn product launches into field-ready execution. We are a team that runs on structure, data, and a genuine commitment to helping people do their best work.

You are an operations-minded program manager who brings order to competing priorities. You know how to build the systems that let a team prioritize and protect the work that matters, and you are energized by turning a reactive, request-driven function into a predictable operating model. You communicate clearly with stakeholders across functions, you are data-informed, and you take real ownership of the cadence that keeps programs moving. When everyone is pulling in a different direction, you are the person who builds the structure that holds.

• Run the enablement intake system, including logging requests, triaging weekly, and routing decisions within the 48-hour service standard
• Own the operating rhythm and program calendar so launch-critical work gets the protected capacity it needs
• Coordinate product launch programs end to end across Product Marketing, Product Enablement, Field Enablement, and Revenue Operations, keeping every launch on its timeline from pre-launch prep through launch week
• Maintain the program management infrastructure, including DRIs, milestones, dependencies, and status reporting across concurrent launches
• Build and maintain OKR tracking and reporting so the team measures outcomes such as ramp time, attach rate, and win rate, not just activity
• Support monetization, offers, and partnership programs with the same coordination discipline
• Establish and document standard operating procedures for how enablement programs are scoped, built, and shipped
• Produce the cross-segment program health view that leadership uses to see what enablement is working on and why
• Use generative AI to accelerate project planning, status synthesis, and reporting
• Partner with the Enablement Systems Specialist so intake, tooling, and reporting stay connected
• Other duties as required

• 4+ years of experience in program or project management, revenue or enablement operations, or a PMO function
• Proven ability to run intake and prioritization across many stakeholders
• Experience coordinating cross-functional product launches or go-to-market programs
• Experience building OKR tracking and reporting infrastructure
• Strong systems thinking and standard operating procedure development
• Strong project management skills with the ability to prioritize and move multiple workstreams forward simultaneously
• Excellent written and verbal communication skills

• Experience in a SaaS or technology company
• Experience standing up an intake or operating system for a team
• Proficiency with generative AI tools (Claude, ChatGPT, or similar) for project management and reporting
• Familiarity with Seismic, Gong, Salesforce, or similar enablement and CRM platforms
• Experience in launch operations or go-to-market operations

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture atclio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.