Manager Of Program Operations Jobs in Issaquah, WA

Join the team shaping the future of healthcare! Medbridge is a dynamic company at the intersection of medical technology, online education, and patient engagement. Our Marketing team is growing and looking for a talented self-driven Partner Program Manager to lead partner development and expansion of our current affiliate program, in its entirety — spanning the full partner tier structure from Blue through Platinum.

We hire in the following states: AZ, CO, FL, ID, GA, IL, NH, KS, MA, MI, MN, MO, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

The Partner Program Manager is a key member of the Marketing team, responsible for the strategy, growth, and day-to-day management of Medbridge's affiliate and referral partner program. This individual contributor role combines strategic planning with hands-on execution, owning partner acquisition, enablement, operations, analytics, and technology while driving revenue growth.

The ideal candidate brings a strategic business mindset, deep experience with partner programs, and the ability to balance multiple priorities in a fast-paced environment. They are comfortable leading executive-level partner conversations, solving complex business challenges, improving partner experiences, and leveraging AI and automation to scale operations.

This role reports to the Senior Manager of Programs & Partnerships.

In this role you will:

• Develop partner acquisition strategies, including new vertical go-to-market initiatives, to identify, recruit, and grow high-value affiliate and referral partnerships.
• Own end-to-end of affiliate/referral partner portfolio (across Blue, Bronze, Silver, Gold, and Platinum), including tiered onboarding, re-engagement, and support models — with a dedicated white-glove approach for Gold/Platinum partners.
• Co-develop the affiliate program roadmap, partner strategy, and revenue priorities with the Senior Manager of Programs & Partnerships.
• Build strategic partnership plans for top-tier partners, lead Quarterly Business Reviews (QBRs)/ Partner Performance Reviews, monitor account health, identify growth opportunities, and proactively escalate risks with recommended solutions.
• Manage monthly and quarterly partner commission calculations and payouts, ensuring accuracy and timeliness prior to VP review.
• Build and optimize affiliate outreach processes, strategies and develop best practices — including AI-driven automation (e.g., using Claude) across communications and operations, and ownership of the program's technology stack (PostAffiliate Pro, Close.io, and related tools), evaluating and integrating new solutions as the program scales
• Perform marketing activities to promote the affiliate and partner programs across social media and industry watering holes
• Monitor, analyze, and report out on conversion funnels and user acquisition performance on a daily/weekly/monthly basis
• Collaborate cross-functionally with Marketing, Creative, Finance, Legal, Digital, and other stakeholders while proactively communicating progress, risks, and blockers.
• Partner with the Senior Manager of Programs & Partnerships on referral commission structures and contract terms by providing data-driven recommendations.

What you will need to succeed:

• 5+ years of experience in sales, partner management, partner development, business development, or strategic account management.
• Proven success exceeding goals through partner prospecting, pipeline development, forecasting, and managing complex enterprise-level partner relationships, including executive presentations and Quarterly Business Reviews.
• Healthcare and SaaS experience is preferred but not required
• Experience thriving in a fast-paced, high-growth environment with ambiguity while improving processes and driving results.
• Strong collaboration and relationship-building skills across internal teams, vendors, and external partners.
• Experience creating reporting frameworks and measuring program success through KPIs.
• Hands-on experience with affiliate management platforms (e.g., PostAffiliate Pro), CRM/email tools (e.g., Close.io), AI tools (e.g., Claude) for workflow automation, and Google Workspace, Excel, PowerPoint, and Google Analytics.
• Exceptional organizational skills, attention to detail, and a strong quality-control mindset for partner-facing communications and deliverables.

Our Values:

Excellence: A job worth doing is a job worth doing RIGHT.

• We believe that excellence is never an accident. It’s the result of high intention, sincere effort, and intelligent execution.
• We are change-makers who push the boundaries of what is possible, continually reimagining patient care.
• We realize that our work impacts people’s health and demands that we hold ourselves to the highest possible standards.
• We know a good thing when we see it; when exceptional talent comes our way, we hire them and help them grow.
• We understand the value of time, and we give our best effort everyday because we have a day in which to give it.

Fortitude: Our goals are big. Our dedication is bigger.

• We embrace ambitious and challenging projects with confidence in our ability to achieve them together.
• We are courageous as we venture into the unknown.
• We persevere in the face of difficulties.
• We do not let perfection be the enemy of progress; we focus on taking the next best step forward.
• We take ownership of our mistakes and of our successes, and we learn from both.

Service: We work for something more important than ourselves.

• We care deeply about our colleagues, customers, and patients, ensuring our work at Medbridge has a lasting impact.
• We take a multi-disciplinary, data-oriented approach to solving problems.
• We lead with confidence and humility, embracing a servant-leadership mindset as we support and challenge one another to reach our shared goals.
• We know that if we do great work, we help people live healthier lives.

Salary Range: $85K - $95K

At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience.

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge.

Take the Next Step

If you’re excited about this opportunity and think Medbridge is the right fit for your career, apply now! Our Talent Acquisition team will follow up with you shortly.

Please note: Due to reports of phishing, we're requesting that all Medbridge applicants apply through our official careers page at https://www.medbridge.com/careers. All official communication from Medbridge will come from email addresses ending with @medbridge.com.