Manager Of Program Operations Jobs in Charlotte, NC

IntroductionAhold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

OverviewThe Business Transformation Program Manager serves as a key execution leader within the Transformation Program Operations team, accountable for planning, governing, and delivering a defined functional area of the ERP implementation. This role supports cross-functional workstreams across business and technology, ensuring scope, schedule, dependencies, risks, and outcomes are actively managed and aligned to overall program objectives. Operating within a program management tower, the Program Manager provides clear visibility into progress, risks, and trade-offs, enabling informed decision-making by senior leaders. The role exists to ensure functional initiatives and workstreams deliver intended outcomes with discipline, transparency, and consistency.
This is a full-time, dedicated role for the duration of the transformation program (estimated 5-7 years).
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Scarborough ME, Carlisle, PA.
Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment

Responsibilities

• Drive the end-to-end execution of assigned functional area and initiatives, ensuring scope, schedule, resources, dependencies, risks, and outcomes are actively planned, governed, and delivered in alignment with the overall ERP roadmap.
• Develop and maintain detailed program plans, integrated schedules, and milestone tracking, ensuring alignment across business, technology, data, and organizational readiness activities.
• Proactively identify, manage, and escalate risks, issues, and interdependencies across workstreams, collaborating with peer Program Managers and functional leads to support enterprise-level decision-making.
• Apply PMO standards and delivery discipline, including status reporting, dependency tracking, risk and issue management, change control, and deliverable quality management.
• Provide clear, accurate, and timely program status and insights to the Senior Program Manager, sponsors, and governance forums, translating complex information into actionable updates and recommendations.
• Support governance and decision-making forums by preparing materials, tracking actions and decisions, and ensuring follow-through on commitments and approved changes.
• Partner closely with business leaders, technology teams, system integrators, and organizational readiness/change partners to ensure plans are executable, coordinated, and realistic.
• Monitor vendor and partner performance within the assigned functional area, ensuring deliverables meet expectations and issues are surfaced early.
• Contribute to continuous improvement of program management practices by providing feedback on tools, templates, and processes and supporting adoption of PMO standards.
• Model strong execution, communication, and collaboration behaviors, fostering accountability and trust across cross-functional teams.
• Additional job duties may be assigned as needed to meet the needs of the business and support our values.

Requirements

• Bachelor's degree in business, project management, operations, technology, or a related field.
• 5-8+ years of experience supporting complex, cross-functional projects or programs, with accountability for scope, schedule, and delivery outcomes.
• PMP Certification or the ability to obtain a PMP Certification within 1 year of hire.
• Demonstrated experience managing complex workstreams within large transformation initiatives or enterprise system implementations.
• Strong working knowledge of program and project management disciplines, including integrated planning, dependency management, risk and issue management, and status reporting.
• Experience operating within formal PMO or TMO governance structures, including stage-gates, steering committees, and change control processes.
• Proven ability to influence and drive alignment across business and technology stakeholders in a matrixed environment, without direct authority.
• Strong communication skills, with the ability to clearly convey progress, risks, and recommendations to senior leaders.
• Ability to operate effectively in fast-paced, ambiguous environments with evolving scope and priorities.
• Knowledge of Master Data Domains and familiarity with concepts including, but not limited to, golden record and survivorship.
• A strong understanding of product and vendor information management.
• Technical familiarity with system integrations across MDM platforms.
• Proficiency in Jira for managing project workflows, tracking dependencies, prioritizing system improvements, and driving master data management initiatives from concept through implementation.
• Ability to travel up to 25%.

• Experience supporting or leading ERP implementations (e.g., SAP, Oracle, or similar platforms) to include lifecycles, system integrators, and enterprise data and process dependencies.
• Experience working across predictive (waterfall), agile, or hybrid delivery models.