Manager Of Program Operations Jobs in Arden, NC (NOW HIRING)

The county is seeking to fill the Program Manager II position, which is responsible for the management of the Court Supported Services Programs.

Purpose of the position: Under general direction, plans, develops, implements, manages, and evaluates an integrated continuum of justice services for assigned program initiatives. Provides leadership to ensure effective collaboration among criminal justice agencies, behavioral health providers, community organizations, and other stakeholders to improve public safety, reduce recidivism, and decrease jail utilization. Success of this position is demonstrated through the effective implementation and management of an integrated justice program services continuum; measurable reductions in jail utilization and recidivism; increased participant engagement in treatment, housing and employment services; strong community partnerships; high-quality program performance; and achievement of department strategic goals.

Minimum Education, Training and/or Experience (required at time of hire): Bachelor's Degree in related field and four (4) years of experience in a related to the program field, including two (2) years of supervisory experience; or an equivalent combination of education and experience.

Additional Training and Experience: Program and personnel management experience in related field.

License or Certification Required by Statute or Regulation: May be necessary based on specific program needs.

Physical Requirements: Work may involve walking, sitting, and standing with much of the work sedentary. Work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. Additionally, the following physical abilities are required: hearing, speaking, listening, talking, visual acuity, and repetitive motion.

Supervisory/Leadership Responsibilities: Supervise a division, program, or process with accountability for operations and results, responsibility for employee development, assignment and flow of work, and appraisal. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation and service quality of the division, program, or process. May assist with developing budgets and/or distributing budgeted funds.

During a State of Emergency, and at the discretion of the County Manager, county employees may be called in for service. This includes both essential and non-essential personnel.

Essential Functions of the position:

• Plans, develops, implements, and oversees assigned program initiatives in accordance with departmental priorities, evidence-based practices, and applicable laws and regulations.
• Provide leadership, supervision, coaching, and performance management for assigned staff, ensuring quality service delivery and accountability.
• Develops strategic plans, annual work plans, program goals, performance measures, and implementation of timelines that support departmental objectives.
• Establishes and maintains collaborative partnerships with law enforcement, detention staff, courts, probation, behavioral health providers, housing agencies, workforce development organizations, healthcare providers and other community partners to ensure coordinated service delivery.
• Develop and implement policies, procedures, operational protocols, and quality assurance processes to ensure consistent, compliant, and effective program operations.
• Oversee participant referral, screening, assessment, diversion option, case management, release planning, and community reintegration processes to ensure continuity of care across justice system intercepts.
• Monitors program performance through data analysis, performance metrics, outcome evaluation, and continuous quality improvement initiatives; prepare reports and recommendations for leadership.
• Develop and oversee program budgets, contracts, grants, and resource allocations to ensure fiscal responsibility and compliance with funding requirements.
• Represent the department on multidisciplinary committees, community coalitions, and stakeholder meetings; serves as the primary liaison for assigned program initiatives.
• Develop and coordinates staff training and professional development to ensure competency in evidence-based practices, trauma-informed care, behavioral health, diversion strategies, safety protocols, reentry services and all other relevant and appropriate areas of focus.
• Identifies opportunities for program innovation, operational efficiencies, and system improvements that enhance participant outcomes and reduce justice system involvement.
• Ensure compliance with all federal, state, local, and county/departmental policies governing program operations, confidentiality, documentation, and participant rights.
• Perform other related duties as assigned.

Knowledge, Skills, Abilities:

• Knowledge of the programs and service delivery mechanisms in assigned work area.
• Knowledge of the principles of supervision and organizing teams and workflow.
• Knowledge of and ability to plan and implement budgetary, purchasing and accounting practices and procedures.
• Ability to establish and maintain professional and effective working relationships with clients, court personnel, and community resources.
• Ability to coordinate and supervise the work of others; to plan and prioritize work; to think analytically; to exercise judgment and discretion in the application and interpretation of personnel policies and procedures.
• Ability to transfer knowledge to staff in such a way that it is accepted and utilized, to provide encouragement and support to staff in day-to-day activities.
• Ability to plan and direct fiscal, procurement and business services.
• Ability to plan and initiate administrative procedures and to evaluate the effectiveness of these procedures and the ability to interpret obscure regulations and place them into practical application.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.