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Manager Of Operational Excellence Jobs in California

EnCore

Operational Excellence Leader

Huntington Beach, CA · On-site

$120K - $175K/yr

JOB SUMMARY The Operational Excellence Leader is responsible for driving continuous improvement and ... change management efforts to ensure sustainable adoption of new processes and practices. • ...

Canopy A&D

Operational Excellence Specialist

Ontario, CA · On-site

Support the physical rollout and daily maintenance of visual management systems (kanban, production ... Operational Excellence Lead FLSA Classifications: Salary (Exempt) Your actual level and base salary ...

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Manager Of Operational Excellence information

What is a manager of operational excellence?

A Manager of Operational Excellence is a professional responsible for improving an organization's processes, efficiency, and effectiveness. They use methodologies such as Lean, Six Sigma, and continuous improvement to identify areas for enhancement and drive change initiatives. Their goal is to create a culture of ongoing improvement, reduce waste, and ensure optimal performance across operations. They often collaborate with different departments to implement best practices and measure success through key performance indicators (KPIs).

What are the key skills and qualifications needed to thrive as a manager of operational excellence?

To thrive as a Manager of Operational Excellence, you need expertise in process improvement methodologies (such as Lean, Six Sigma), analytical skills, and a background in business or engineering, often supported by relevant certifications. Familiarity with tools like process mapping software, statistical analysis systems, and project management platforms is typical. Strong leadership, communication, and change management abilities are critical soft skills for driving cross-functional initiatives. These skills are essential to effectively streamline operations, foster continuous improvement, and achieve organizational goals.

How does a manager of operational excellence typically drive cross-departmental collaboration to implement process improvements?

A Manager of Operational Excellence frequently partners with teams across departments, such as production, quality, supply chain, and IT, to identify inefficiencies and implement standardized processes. They lead workshops, facilitate communication among stakeholders, and use data-driven approaches like Lean or Six Sigma to align objectives and track progress. Successful collaboration is key to gaining buy-in for changes and ensuring improvements are sustainable, often requiring strong interpersonal and project management skills.

What is the difference between Manager Of Operational Excellence vs Process Improvement Manager?

AspectManager Of Operational ExcellenceProcess Improvement Manager
CredentialsTypically requires Six Sigma, Lean certifications, or similarOften holds Six Sigma, Lean, or project management certifications
Work EnvironmentWorks across departments to optimize overall operationsFocuses on specific processes or departments for efficiency
Industry UsageCommon in manufacturing, healthcare, and large corporationsUsed in manufacturing, logistics, and service industries
Search & Comparison IntentInterested in broad operational strategies and enterprise improvementsFocused on specific process enhancements and project outcomes

The Manager Of Operational Excellence oversees comprehensive operational strategies, often involving multiple processes and departments, while the Process Improvement Manager concentrates on optimizing specific workflows. Both roles require similar certifications and are prevalent in manufacturing and large organizations, but their scope and focus differ.

How to become a manager of operational excellence?

To become a manager of operational excellence, candidates typically need a bachelor's degree in business, engineering, or a related field, along with experience in process improvement methodologies such as Lean or Six Sigma. Developing strong leadership, analytical skills, and proficiency with data analysis tools are essential, and obtaining certifications like Six Sigma Green Belt or Black Belt can enhance qualifications.

What are the most commonly searched types of Of Operational Excellence jobs in California?

The most popular types of Of Operational Excellence jobs in California are:

What cities in California are hiring for Manager Of Operational Excellence jobs?

Cities in California with the most Manager Of Operational Excellence job openings:

Manager Of Operational Excellence jobs near you

Manager of Operational Excellence

Athens Services

La Puente, CA • On-site

$120K - $145K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Athens Services rating

8.5

Company rating: 8.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

7th of 91 rated recycling and waste

Job description

Summary
The Operational Excellence (OpEx) Manager is responsible for driving transformative initiatives that enhance operational efficiency and elevate the Customer Experience (CX). This role will focus on optimizing standard operating procedures, streamlining processes, and fostering seamless cross-functional collaboration to ensure a consistently exceptional customer journey. By championing a white-glove, high-touch service approach, the OpEx Manager will implement strategies that align with organizational goals and customer satisfaction benchmarks. The ideal candidate has a strategic mindset, a commitment to continuous improvement, and a passion for delivering outstanding service.
Job Description
Key Responsibilities
Operational Excellence:
  • Collaborate with the OpEx team and other key departments to align on service excellence standards.
  • Mentor CX department leaders in Continuous Improvement and Lean methodologies, fostering a culture of ongoing process improvement.
  • Establish and monitor performance metrics to ensure high operational efficiency and quality standards.
  • Identify and address opportunities for improvement within customer service processes, using data analysis to streamline operations and enhance the customer experience.

White-Glove Strategy Implementation:
  • Design and implement strategies to deliver exceptional, personalized service across all customer interactions.
  • Develop and track key performance indicators (KPIs) to assess the effectiveness of our white-glove approach, working with CX leaders to make adjustments that drive higher customer satisfaction.

Cross-Functional Collaboration:
  • Partner with other departments to align on customer service goals, initiatives, and quality standards.
  • Identify and address inter-department friction costs and failure points that lead to service failures.
  • Work closely with the Customer Experience Director and CX Managers to drive improvements and share best practices across teams.

Team Leadership:
  • Lead, mentor, and develop a high-performing team focused on delivering outstanding customer service.
  • Conduct regular training sessions to upskill team members in customer service best practices and operational excellence.

Customer Feedback & Reporting:
  • Gather and analyze customer feedback to identify trends and areas for improvement.
  • Prepare and present reports to senior management on customer satisfaction metrics, operational performance, and process improvements.

Qualifications:
  • Bachelor's degree in Business Administration, Customer Service Management, or a related field. Additional certifications or advanced degrees in relevant disciplines may also be advantageous.
  • Operations Excellence, Six Sigma, Lean background with experience in completing projects using continuous improvement methodology.
  • 5+ years of experience in customer service management.
  • Demonstrated success in implementing customer service strategies and enhancing service quality.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and interpersonal abilities, with a collaborative, cross-departmental approach.

Salary Range: $120,000 - $145,000
Benefits:
  • Competitive wages
  • Comprehensive benefit package Medical, Dental, Vision
  • 401K
  • Life Insurance
  • Paid Vacation and Sick Time
  • Career plan
  • Recognition programs
  • Professional development learning
  • An exceptional work environment

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

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