ZipRecruiter

Log In

1

Manager Of Customer Operations Jobs in Wisconsin

Wolters Kluwer N.V.

$29K - $48K/mo

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Operations Associate (CSOA) / Processing Specialist (PS) is responsible for ... publication of required notices with appropriate newspapers or journals. * Process and manage ...

Wolters Kluwer

Customer Service Operations Associate

Madison, WI · On-site

$29K - $48K/mo

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Operations Associate (CSOA) / Processing Specialist (PS) is responsible for ... publication of required notices with appropriate newspapers or journals. * Process and manage ...

Wolters Kluwer

Customer Service Operations Associate

Madison, WI · On-site

$29K - $48K/mo

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Operations Associate (CSOA) / Processing Specialist (PS) is responsible for ... publication of required notices with appropriate newspapers or journals. * Process and manage ...

Stoughton Trailers

Manager of Production

Evansville, WI · On-site

$104K/yr

Operations Reports to: Plant Manager FLSA Status: Exempt Job Purpose Direct and manage ... Above is a list of the most important responsibilities and functions, which are essential to the ...

Clement Manor

Manager of Development

Greenfield, WI · On-site

$75K - $85K/yr

... database/CRM systems, ensuring accurate records, reporting, and donor communications. - Track ... Experience - Minimum of five (5) years of successful fundraising experience in a nonprofit ...

Revere Electric Supply Co

Customer Care Rep. 1

Racine, WI · On-site

$15 - $20.50/hr

  • Retirement

  • PTO

Learns and evaluates customer operations to aid in identifying customer objectives, requirements, and preferences. * Proactively communicates with customers regarding all aspects of order management ...

Fabick Cat

Rental Branch Operations Manager

Butler, WI · On-site

Ability to work with all levels of personnel within the organization and customer operations * Management of branch operations and personnel * Assist with equipment demonstrations, technical support

Integral Recruiting Services LLC

Be Seen First

Senior Operations Manager

Saukville, WI · On-site

$130K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Manager of Operations leads procurement, production planning, logistics, warehousing ... Accountable for KPI's such as customer order lifecycle service levels and inventory management

New

previous page

Showing results 41-60

All JobsOf Customer Operations JobsManager Of Customer Operations JobsManager Of Customer Operations Jobs in Wisconsin

Manager Of Customer Operations information

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much does a manager of customer operations make?

The average salary for a manager of customer operations typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with some positions requiring strong leadership and data analysis skills.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role, with salaries varying based on industry, location, and company size. In general, it offers competitive compensation, especially for those with strong leadership, communication, and operational skills, and may include bonuses or benefits. However, it is not usually classified as an executive-level or top-tier high-paying position.

What are the most commonly searched types of Of Customer Operations jobs in Wisconsin?

The most popular types of Of Customer Operations jobs in Wisconsin are:

What cities in Wisconsin are hiring for Manager Of Customer Operations jobs?

Cities in Wisconsin with the most Manager Of Customer Operations job openings:

Manager Of Customer Operations jobs near you

Customer Service Operations Associate

Wolters Kluwer N.V.

On-site

$29K - $48K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

The Customer Service Operations Associate (CSOA) / Processing Specialist (PS) is responsible for ensuring the Processing Team creates and submits accurate filing documents that align with customer requirements and applicable state regulations. This role involves resolving or appropriately delegating filing-related tasks, tracking them through completion, and delivering final documents to customers.
The Processing Specialist plays a critical role in organizational success by helping processing operations meet or exceed customer expectations while providing support to other departments as needed. In addition, the PS continuously evaluates workflows, identifies opportunities for improvement, and contributes recommendations that enhance operational efficiency.
Success in this role requires learning and applying the full range of BizFilings products and services, as well as the regulations governing various jurisdictions. Processing Specialists are responsible for reviewing and fulfilling incoming orders, contributing to customer satisfaction, supporting process improvement initiatives, and representing Wolters Kluwer within the industry and assigned territory.
Responsibilities include, but are not limited to:
  • Review orders and legal documents for accuracy and completeness.
  • Verify company name availability with state departments.
  • Prepare and file documents with the appropriate state and county agencies.
  • Obtain Federal Tax Identification Numbers (EINs) from the Internal Revenue Service (IRS).
  • Apply for S Corporation status with the IRS.
  • Coordinate the publication of required notices with appropriate newspapers or journals.
  • Process and manage rejected filings, including any required follow-up actions.
  • Apply for approvals from various state agencies.
  • Gather and research information from state and county departments, as well as online resources.
  • Monitor and follow up on the status of orders with CT offices and state and county agencies.
  • Scan, package, and ship final documentation packages and client mail to customers.
  • Manage orders and communicate with customers participating in managed annual report services.

Required Qualifications
  • Bachelor's degree from an accredited college or university.
  • Minimum of two (2) years of experience using Microsoft Office Suite applications, including Word, Excel, and Outlook.
  • Typing proficiency of at least 40 words per minute.

Knowledge, Skills, and Abilities
  • Strong attention to detail with the ability to quickly and accurately integrate information from multiple sources.
  • Excellent written and verbal communication skills.
  • Experience gathering, researching, and analyzing data.
  • Ability to communicate effectively with state and county agencies, CT offices, the IRS, and a diverse customer base.
  • Strong teamwork and collaboration skills.
  • Ability to independently manage assignments, prioritize tasks, and meet deadlines.
What You'll Contribute
As a Processing Specialist, you will help ensure the accurate and timely completion of customer filings while maintaining compliance with state and federal requirements. Through your attention to detail, customer-focused approach, and commitment to continuous improvement, you will play an important role in delivering exceptional service and supporting the overall success of the organization.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$29,200.00 - $48,900.00 USD
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Apply