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Manager Of Customer Operations Jobs in Florida (NOW HIRING)

Simpro

Customer Operations Analyst

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Operations Analyst The Customer Operations Analyst is part of Simpro's Revenue Operations ... Comfort working cross-functionally and managing multiple priorities in a fast-paced environment.

Simpro Software

Customer Operations Analyst

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Context The Customer Operations Analyst is part of Simpro's Revenue Operations organization and ... Comfort working cross-functionally and managing multiple priorities in a fast-paced environment.

SIMPRO SOFTWARE

Customer Operations Analyst

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Context The Customer Operations Analyst is part of Simpro's Revenue Operations organization and ... Comfort working cross-functionally and managing multiple priorities in a fast-paced environment.

tsco

Manager of Operations

Miami, FL

... diverse needs of our customers while ensuring cleanliness, safety, and a superior customer ... Responsible for managing the day-to-day operations of the housekeeping department within a large ...

The Service Companies

Manager of Operations

Miami, FL · On-site

... diverse needs of our customers while ensuring cleanliness, safety, and a superior customer ... Responsible for managing the day-to-day operations of the housekeeping department within a large ...

Mission Hospital

Manager of Pharmacy Operations

Ocala, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position is responsible for helping to create a patient and customer focused department in support of the delivery of exceptional patient care. The Operations Manager will also be responsible ...

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All JobsOf Customer Operations JobsManager Of Customer Operations JobsManager Of Customer Operations Jobs in Florida

Manager Of Customer Operations information

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

How much does a manager of customer operations make?

The average salary for a manager of customer operations typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with some positions requiring strong leadership and data analysis skills.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role, with salaries varying based on industry, location, and company size. In general, it offers competitive compensation, especially for those with strong leadership, communication, and operational skills, and may include bonuses or benefits. However, it is not usually classified as an executive-level or top-tier high-paying position.

What are the most commonly searched types of Of Customer Operations jobs in Florida?

The most popular types of Of Customer Operations jobs in Florida are:

What cities in Florida are hiring for Manager Of Customer Operations jobs?

Cities in Florida with the most Manager Of Customer Operations job openings:

Manager Of Customer Operations jobs near you

Customer Operations Specialist

Duncan Parnell

Orlando, FL • On-site

Full-time

Re-posted 22 days ago

Job description

Description:

The Customer Operations Specialist is a cross-functional role responsible for supporting internal sales operations, digital sales channels and in-person customer engagement. This position serves as a central point of coordination across operations, sales, eCommerce, and marketing. The role helps ensure that customer needs are captured, routed, and resolved efficiently while supporting a seamless buying experience from initial inquiry through order execution.


The role combines customer service, eCommerce management, and in-store sales operations support, with a strong emphasis on responsiveness, accuracy, and continuous improvement.


Key Responsibilities:

Customer Engagement & Support

  • Respond to inbound customer inquiries across in-store, front counter, phone, chat, email, and website channels
  • Process orders for equipment, supplies, accessories, and other items using the P21 ERP system
  • Support walk-in and phone-in customers through front counter order entry, product assistance, and issue resolution
  • Route opportunities, questions, and customer needs to appropriate sales, business development, operations, or support teams
  • Contribute to the visual presentation and overall customer experience of the retail showroom
  • Answer and handle incoming calls, directing callers to appropriate parties as needed
  • Deliver a high level of service aligned with company standards

Branch Operations & Logistics Support

  • Perform receiving activities, including unpacking items, receiving inventory into the P21 ERP system, and stocking received products in the warehouse and/or on the local showroom floor
  • Assist with item transfers, RMAs, COD processing, and other branch operational transactions
  • Support branch rentals by configuring and testing equipment for customer use, utilizing the equipment tracking system, maintaining customer files, and invoicing clients for rentals

eCommerce & Website Operations

  • Process and manage orders originating from eBay and the Duncan-Parnell Online Store
  • Maintain eBay sales for the branch, including management of listed inventory and timely processing of related orders
  • Process and manage online orders and subscriptions
  • Maintain and manage user accounts, including tax-exempt setup
  • Support website operations by troubleshooting order or account issues
  • Submit support tickets and coordinate with marketing and web developers
  • Maintain accuracy of website product listings by adding, updating, or removing content as needed
  • Monitor transactions for fraud risk and coordinate with internal stakeholders
  • Assist with monthly reporting on web sales performance

Sales Operations Support

  • Support order processing and quote conversion for equipment, supplies, accessories, and other items
  • Process orders originating from D-P Sales and Business Development Representatives and other D-P team members
  • Maintain customer and contact records
  • Assist with item transfers, RMAs, and COD processing
  • Support inside sales workflows, documentation, and customer follow-up
  • Perform other sales, operational, and administrative support duties as requested by the Branch Manager


Requirements:

Required Skills & Abilities

  • Strong customer service mindset with professional communication skills
  • Highly organized with ability to manage multiple workflows simultaneously
  • Detail-oriented with strong accuracy in order and data processing
  • Ability to troubleshoot issues and coordinate across teams
  • Self-starter with a proactive, problem-solving attitude
  • Ability to lift, carry or move objects up to 50 lbs
  • Ability to bend, kneel, and reach as needed to perform daily tasks

Education & Experience

  • High school diploma required; associate or bachelor’s degree preferred
  • Experience in customer service, sales support, or eCommerce operations
  • Experience with ERP systems (P21 preferred), CRM systems, and web platforms
  • Familiarity with geospatial, construction, or technical products is a plus