Manager Of Computer Operations Jobs in Havertown, PA

Position Overview:

The Manager of Reporting & Integration oversees the development, standardization, and delivery of reporting and data integration functions under the guidance of the Director, Data Informatics within the Data Analytics department. This role ensures the accuracy, consistency, and interoperability of data across clinical, claims, and operational systems. The Manager provides strategic and operational leadership to reporting analysts, data integration staff, and cross‑functional project teams. The position supports organizational priorities related to regulatory reporting, data governance, quality improvement, and data-informed decision‑making.

Essential Functions:

• Lead technical development, maintenance, and enhancement of reporting, BI dashboards, and analytics products.
• Oversee data integration initiatives, including ETL processes, system interoperability, and data quality validation.
• Ensure timely and accurate completion of regulatory, contractual, and operational reporting requirements.
• Manage and mentor reporting analysts, data integration specialists, and project staff.
• Establish and enforce reporting standards, data definitions, and documentation practices.
• Collaborate with IT, clinical, quality, operations, and provider network teams to support data needs.
• Monitor data quality, identify gaps, and implement corrective actions.
• Prioritize and manage reporting requests, ensuring alignment with CBH goals.
• Contribute to data governance activities, including metadata management and data stewardship.
• Provide subject‑matter expertise for system upgrades, new data sources, and integration projects.

Position Requirements:

• Demonstrated experience managing reporting, analytics, or data integration teams.
• Strong understanding of healthcare or behavioral health data, including claims, clinical, and operational datasets.
• Ability to lead cross‑functional projects and communicate effectively with technical and non‑technical stakeholders.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Commitment to data accuracy, transparency, and high‑quality deliverables.

Education:

• Bachelor’s degree in Information Systems, Public Health, Health Informatics, Computer Science, or related field required.

Experience:

• Minimum of 5+ years of experience in data analytics, reporting, or data integration roles.
• Minimum 2+ years of supervisory or team‑lead experience.
• Experience in managed care, Medicaid, behavioral health, or healthcare analytics strongly preferred.
• Experience with SQL, BI tools (Tableau, Power BI, etc.), and data integration technologies.

Knowledge, Skills & Abilities:

• Strong knowledge of data warehousing, ETL processes, and system integration.
• Proficiency in SQL and business intelligence/reporting tools.
• Understanding of healthcare regulatory reporting (HEDIS, NCQA, CMS, state Medicaid).
• Excellent analytical, problem‑solving, and critical‑thinking skills.
• Ability to translate complex data into actionable insights.
• Strong written and verbal communication skills.
• Ability to coach, mentor, and develop staff.
• High attention to detail and commitment to data quality.

Leadership Competencies:

• Strategic thinking and ability to align teamwork with CBH priorities.
• Effective delegation, performance management, and staff development.
• Collaborative leadership style that promotes teamwork and cross‑department alignment.
• Ability to drive process improvement and operational efficiency.
• Skilled in change management and guiding teams through evolving data needs.

Core Competencies:

CBH will hold each employee accountable to the following expectations which align with our mission, vision, and corporate code of conduct.

• Perform key responsibilities as detailed in this job description in a dependable, responsible, and professional manner
• Serve as a role model by exemplifying professional behavior, language, skills, and attire to promptly and accurately service the needs of stakeholders and their families
• Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost-effective manner
• Promote and manage diversity and acceptance within CBH and with all stakeholders by honoring and respecting their individuality, dignity and rights
• Proactively identify opportunities for analytic, process, and performance improvement and develop solutions that enhance organizational effectiveness
• Actively participate in required meetings and complete all mandatory training
• Maintain high levels of advocacy and confidentiality to ensure the success of CBH and our mission

CBH offers a robust compensation and benefits package, including:

• Family Planning, Fertility, Adoption Benefits
• 403B Retirement Plan
• PTO Days/Sick Days
• Wellness Program
• Employee Assistance Program
• Health, Dental, Vision Insurance
• Medical, Prescription Drug Insurance
• Tuition Reimbursement
• Commuter Benefits
• Flexible Spending

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

U.S. Authorization Requirement:

• CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Equal Employment Opportunity:

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting Accommodation:

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodation made to facilitate the recruiting process is not a guarantee of future or continued accommodation once hired.
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov