Manager Of Computer Operations Jobs in Elizabethtown, PA

Introduction...

OverviewWe’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ResponsibilitiesThe Multi-Property Manager of Planning & Analysis is a strategic partner to property and corporate leadership, providing insight and recommendations into our businesses and the markets in which they operate. This role assists with being a trusted advisor, using data to drive new ideas, improvements, and recognize opportunities.
The following and other duties may be assigned as necessary:

• Responsible for directing the overall operations and staff of the Planning & Analysis department. Teaches and develops P&A talent across assigned properties.
• Partners with regional, property, and corporate leadership to provide insight and recommendations into how to improve our businesses. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Partners with property, corporate marketing, and Marketing Communication Centers to develop comprehensive reviews of market opportunities and understanding of marketing programming results. Makes recommendations to all parties to improve revenues and drive profitability through marketing programs, including online where applicable.
• Encourages learnings across property departments, different markets, different platforms, and regions. Promotes cross-property strategies.
• Develops, maintains, and distributes key operating metrics to evaluate attainment of company’s operating, service, and financial objectives. Makes data-based recommendations for improvement.
• Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns/deviations to the Executive Management / GM.
• Demonstrates intellectual curiosity for the business and industry. Responsible for maintaining updated knowledge of industry trends and using knowledge to drive change.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years of age.
• Bachelor's degree (B.A./B.S.) from an accredited four-year college or university in Finance, Accounting, or a related field; or at least five years of planning & analysis experience; or an equivalent combination of education and experience. MBA preferred. Gaming experience highly preferred.
• Must have broad knowledge of accounting and financial analysis. Leadership experience is required.
• Must have comprehensive financial modeling experience.
• Must have the ability to travel between assigned properties as needed.
• Must have strong problem-solving and analytical skills.
• Must have the ability to analyze data and make sound recommendations based upon trends.
• Must be able to meet deadlines and to work under the pressure of short time constraints.
• Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, PowerPoint, Excel, Access, and Outlook). Must have advanced experience in Excel, COGNOS, and SQL. Experience with computer report writing software is highly desirable.
• Ability to effectively present information and respond to questions from internal stakeholders, including but not limited to property and corporate leadership.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have the ability to drive results and be proactive when working on tasks.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have demonstrated ability to drive toward results.

SUPERVISORY RESPONSIBILITIES.
This position will have supervisory responsibilities.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within the department and delivers constructive feedback to employees in regard to performance.
Determines recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
Determines work procedures and expedites workflow.
Responsible for employee performance (disciplining, coaching, counseling).
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Employees must be able to qualify for licenses and permits required by federal, state, and local regulations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee is frequently required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.