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Manager Of Client Services Jobs in Silver Spring, MD

NJI Media LLC

Director, Client Services

Washington, DC · On-site

The Role The Director, Client Services is an anchor of the client services team, ensuring that both ... Manage project schedules and budgets across a portfolio of accounts, ensuring optimal allocation of ...

NJI Media LLC

Director, Client Services

Washington, DC · On-site

The Role The Director, Client Services is an anchor of the client services team, ensuring that both ... Manage project schedules and budgets across a portfolio of accounts, ensuring optimal allocation of ...

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Manager Of Client Services information

See Silver Spring, MD salary details

$36.2K

$72.7K

$131.8K

How much do manager of client services jobs pay per year?

As of Sep 5, 2026, the average yearly pay for manager of client services in Silver Spring, MD is $72,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $85,800.00 per year, depending on experience, location, and employer.

How does a manager of client services typically collaborate with other departments to enhance client satisfaction?

A Manager of Client Services frequently works cross-functionally, partnering with teams such as sales, operations, and product development to address client needs and resolve issues efficiently. They act as a bridge, communicating client feedback and expectations to internal stakeholders to ensure services meet or exceed standards. This collaborative environment not only helps in delivering tailored solutions but also fosters a culture of continuous improvement, directly contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a manager of client services, and why are they important?

To thrive as a Manager Of Client Services, you need strong leadership abilities, client relationship management skills, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM systems, project management tools, and customer service platforms is typically required. Exceptional communication, problem-solving, and conflict resolution skills help you stand out in this role. These competencies ensure effective team leadership, high client satisfaction, and the ability to resolve issues efficiently in a dynamic service environment.

How to become a manager of client services?

To become a manager of client services, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or account management. Developing strong communication, leadership, and problem-solving skills is essential, and gaining certifications such as Certified Customer Service Manager (CCSM) can enhance prospects. Progression often involves demonstrating leadership abilities and understanding client needs to oversee teams and improve service delivery.

What does a manager of client services do?

A manager of client services oversees client accounts, ensuring customer satisfaction and retention. They coordinate between clients and internal teams, address issues, and develop strategies to improve service delivery, often using CRM tools and maintaining strong communication skills.

What are the most commonly searched types of Of Client Services jobs in Silver Spring, MD?

The most popular types of Of Client Services jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Manager Of Client Services jobs?

Cities near Silver Spring, MD with the most Manager Of Client Services job openings:

Manager Of Client Services jobs near you
Infographic showing various Manager Of Client Services job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $72,705 per year, or $35 per hour.

Client Services Manager / Social Worker

Charles E Smith Life Communities/Hebrew Home

Rockville, MD • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

MAKE A MEANINFUL DIFFERENCE WHEN IT MATTERS MOST.
At ElderSAFE, we provide a lifeline for vulnerable older adults facing crisis situations. We are seeking a compassionate and driven Client Services Manager to play a pivotal role in ensuring safety, dignity, and coordinated care for individuals in need of support and temporary shelter
WHAT IS OUR ELDERSAFE CENTER AT CHARLES E. SMITH LIFE COMMUNITIES
Our commitment to caring for older adults reaches beyond our campus. ElderSAFE™ Center (ElderSAFE), an award-winning program of Charles E. Smith Life Communities in Rockville, MD, was established in 2014 as a comprehensive healthcare-based elder abuse prevention center whose mission is to provide safe temporary shelter, education and advocacy on behalf of older adults (60 and above) who experience abuse, neglect or financial exploitation by a spouse, partner, family member, caregiver or another third party.
Eligible shelter clients reside at one of the skilled or independent living residences on the CESLC campus and receive comprehensive healthcare and trauma informed services, including: case management and state-of-the-art Holistic Therapy Program offerings (trauma-informed counseling, yoga, music and art therapy) during their shelter stay.
For more information on our ElderSAFE Center, visit: https://www.smithlifecommunities.org/care-services/eldersafe-care/
WHY THIS ROLE MATTERS
This role is essential to ensuring vulnerable older adults receive compassionate, coordinated, and trauma-informed care in times of crisis. The Client Services Manager serves as a trusted advocate, navigating complex situations while prioritizing dignity, safety, and well-being.
LOCATION
This position is based at 6121 Montrose Rd, North Bethesda, MD
OUR CLIENT SERVICES MANAGER/SOCIAL WORKER POSITION
The ElderSAFE Client Services Manager plays a critical role within the ElderSAFE Center at Charles E. Smith Life Communities (CESLC). This position is responsible for managing the shelter admission process and delivering coordinated, trauma-informed support to clients. Working closely with residents, family members, and interdisciplinary teams, the Client Services Manager ensures a safe, respectful, and efficient experience for individuals seeking temporary shelter and services.
Key Responsibilities
  • Manage the ElderSAFE shelter admission process, collaborating with admissions, accounting, social work, nursing, and medical teams to evaluate eligibility for temporary shelter placement
  • Provide case management services, ensuring coordination of care and strict protection of client confidentiality
  • Maintain and review client information in the PointClickCare (PCC) healthcare systems
  • Manage the ElderSAFE helpline (Monday-Friday, 9:00 AM-5:00 PM), offering referrals and resources to community members and professionals
  • Participate in care plan meetings and coordinate safe and appropriate discharge planning
  • Coordinate internal and external services, including medical, legal, and social support appointments
  • Arrange healthcare aides and transportation services as needed to support client access to care
  • Partner with external vendors to deliver trauma-informed services to shelter clients
  • Develop and implement safety plans in collaboration with the ElderSAFE team and CESLC security
  • Communicate key updates, including admissions and discharges, to internal stakeholders via campus security alerts
  • Provide consultative guidance and training to CESLC associates on issues related to abuse, neglect, and financial exploitation
  • Support training initiatives for internal teams and external partners on elder abuse awareness and response
  • Represent ElderSAFE in internal meetings, community coalitions, and professional conferences
  • Maintain program data and assist in reporting and documentation
  • Participate in an on-call rotation to provide occasional after-hours coverage
  • Perform additional duties as needed

SHIFTS & STATUS
This is a full time, Exempt/Salaried position
EDUCATION & TRAINING
  • Bachelor's degree in Social Work (BSW)
  • Licensed Clinical Social Worker (LCSW) strongly preferred
  • Licensure in the State of Maryland (active or pending preferred)
  • Minimum of two (2) years of experience providing direct services and case management to older adults in a healthcare setting, senior living community, or adult day program

PREFERRED EXPERIENCE
  • Experience supporting survivors of elder abuse, domestic violence, family violence, or related crisis situations
  • Background working in shelter, crisis response, or trauma-informed care environments
  • Strong understanding of confidentiality, safety planning, and interdisciplinary collaboration

PAY AND BENEFITS
You will enjoy our competitive total rewards package:
  • Salary: $70-80K
  • Health benefits start on the first day following your first month of employment
  • Dental and Vision Benefits.
  • Generous PTO Plan
  • 403(b) Plan
  • 401(a) Pension Plan with employer match
  • Employer paid AD&D Insurance
  • Tuition Reimbursement
  • FREE PARKING
  • Proximity to public transportation
  • Employee Assistance Program services provided for to you and your family.

VACCINATION POLICY
As a dedicated provider to Senior Living Care our facility requires all hired associates to provide proof of vaccination records, including two doses of MMR, two doses of Varicella, and a Negative TB screen before the start of employment. Another source of documentation that can be accepted is a Titer or Lab test that expresses proven immunity to the following diseases. Upon employment our Talent Acquisition team will provide additional details regarding CESLC vaccination policy.

Apply