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Manager Of Client Services Jobs in Utah (NOW HIRING)

Morgan Stanley

Client Success Manager, VP

Sandy, UT

The Manager, Client Services / CSM Manager is responsible for leading, coaching and developing a team of Client Service Managers and equity compensation professionals who provide comprehensive ...

Morgan Stanley

Client Success Manager, VP

Sandy, UT · On-site

The Manager, Client Services / CSM Manager is responsible for leading, coaching and developing a team of Client Service Managers and equity compensation professionals who provide comprehensive ...

HUB

Client Services Director

Sandy, UT · On-site

Manages a team of employee benefits service staff including Account Executives, Account Managers, and Operational staff. * Guides team on work quality, client-facing standards, and internal ...

MarketStar

Director of Client Delivery

Salt Lake City, UT

$205K/yr

We provide service and support to our communities through theMarketStarFoundation. Our exceptional ... Manage P&L attainment againstsales forecasts, including revenue and margin attainment, growth and ...

Andreini

Client Manager, Transportation

Lindon, UT · On-site

In this role, you will be responsible for managing and servicing a portfolio of commercial trucking insurance accounts while ensuring exceptional client satisfaction and retention. * Manage and ...

Trucordia

Client Manager Transportation

Lindon, UT · On-site

In this role, you will be responsible for managing and servicing a portfolio of commercial trucking insurance accounts while ensuring exceptional client satisfaction and retention. * Manage and ...

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Manager Of Client Services information

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$31.9K

$64K

$116.1K

How much do manager of client services jobs pay per year?

As of Aug 25, 2026, the average yearly pay for manager of client services in Utah is $64,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $75,600.00 per year, depending on experience, location, and employer.

How does a manager of client services typically collaborate with other departments to enhance client satisfaction?

A Manager of Client Services frequently works cross-functionally, partnering with teams such as sales, operations, and product development to address client needs and resolve issues efficiently. They act as a bridge, communicating client feedback and expectations to internal stakeholders to ensure services meet or exceed standards. This collaborative environment not only helps in delivering tailored solutions but also fosters a culture of continuous improvement, directly contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a manager of client services, and why are they important?

To thrive as a Manager Of Client Services, you need strong leadership abilities, client relationship management skills, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM systems, project management tools, and customer service platforms is typically required. Exceptional communication, problem-solving, and conflict resolution skills help you stand out in this role. These competencies ensure effective team leadership, high client satisfaction, and the ability to resolve issues efficiently in a dynamic service environment.

How to become a manager of client services?

To become a manager of client services, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or account management. Developing strong communication, leadership, and problem-solving skills is essential, and gaining certifications such as Certified Customer Service Manager (CCSM) can enhance prospects. Progression often involves demonstrating leadership abilities and understanding client needs to oversee teams and improve service delivery.

What does a manager of client services do?

A manager of client services oversees client accounts, ensuring customer satisfaction and retention. They coordinate between clients and internal teams, address issues, and develop strategies to improve service delivery, often using CRM tools and maintaining strong communication skills.

What are the most commonly searched types of Of Client Services jobs in Utah?

The most popular types of Of Client Services jobs in Utah are:

What cities in Utah are hiring for Manager Of Client Services jobs?

Cities in Utah with the most Manager Of Client Services job openings:

Manager Of Client Services jobs near you
Infographic showing various Manager Of Client Services job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,026 per year, or $30.8 per hour.

Senior Client Service Manager, Client Experience

Salt Lake City, UT • On-site

Wsgr
See more jobs at Wsgrexternal

$147K - $198K/yr

Full-time

Re-posted 11 days ago

Job description

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.

Position Overview

At Wilson Sonsini, we are committed to providing our clients with both exceptional legal counsel and a highly professional, responsive service experience. The Client Service team has a dedicated role in this mission by actively gathering client feedback and ensuring those insights lead to tangible improvements in how we work. We are seeking a Senior Manager to support the execution of our feedback program(s) and to help ensure that our administrative processes remain aligned with the evolving needs of our clients.

Reporting to the Director of Client Service, you will act as a primary architect of the client experience. Your role is to move beyond data collection, acting as the bridge between client sentiment and firm-wide evolution, driving change management and optimizing the onboarding lifecycle to ensure our service delivery is as agile as the innovators we represent.

Primary Responsibilities

  • With the Director of Client Service, assist in leading the firm's feedback ecosystem, orchestrating the end-to-end client feedback lifecycle, conducting traditional qualitative interviews and overseeing sophisticated survey programs to capture a 360-degree view of the client experience.
  • Translate raw feedback and interview findings into actionable service improvement plans. You will be responsible for deploying these changes directly at the client level and across internal administrative departments.
  • Utilize client insights to refine and overhaul the onboarding process, ensuring that new engagements are structured for immediate administrative and operational success.
  • Partner with Finance, IT, Legal Project Management, and other administrative leads to break down silos and modify internal workflows that create friction for our clients.
  • Assist with reporting and presentations by integrating feedback data into reports and presentations that reflect client insights in addition to firmwide service improvements.
  • Respond to high-level inquiries from attorneys and administrative departments, resolving complex service delivery issues or navigating them to the appropriate lead for handling.
  • Continually advise on and implement improvements to team operational processes to increase efficiency and enhance the standard of internal client service.

Qualifications & Requirements

  • Minimum of 7+ years of experience in client experience (CX), legal operations, or professional services management. Experience within an AmLaw 100 firm or a corporate legal department is highly preferred.
  • Experience managing direct reports and leading change management initiatives across multi-disciplinary administrative teams.
  • Bachelor's degree is required; a J.D., MBA, or PMP certification preferred.
  • Expert-level interviewing and presentation skills, with a proven ability to extract candid insights from executive-level stakeholders and influence internal partners.
  • Strong understanding of data analysis, CRM systems, and how to use qualitative data to drive process engineering.
  • Commitment to maintaining the confidentiality and ethical standards required within a premier global law firm.
The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate's qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows:Palo Alto, New York, San Francisco: $163,200 - $220,800 per year. Austin, Boston, Boulder, Century City, Los Angeles, Salt Lake City, San Diego, Seattle, Washington, D.C.: $147,050 - $198,950 per year.

The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.

Benefits information can be found here. Equal Opportunity Employer (EOE).

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