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Manager Nokia Ran Engineer Jobs in Maryland (NOW HIRING)

AST SpaceMobile

Partner Success Center Agent

Lanham, MD · On-site

$15 - $19.75/hr

Coordinate closely with Nokia Managed Services NOC Engineers and AST NOC Telco Engineers for ... Working knowledge of telecom service domains such as RAN, core, transport, OSS/NMS, gateway, and ...

AST SpaceMobile

Partner Success Center Agent

Lanham, MD · On-site

$15 - $19.75/hr

Coordinate closely with Nokia Managed Services NOC Engineers and AST NOC Telco Engineers for ... Working knowledge of telecom service domains such as RAN, core, transport, OSS/NMS, gateway, and ...

Viasat, Inc.

Software Engineer - NTN

Germantown, MD

$174K - $261K/yr

... management software for a global NTN RAN. Team member responsibilites are to designing and ... Experience in Network programming and embedded environments * Experience with O-RAN based RU ...

Viasat, Inc.

Software Engineer - NTN

Germantown, MD · On-site

$174K - $261K/yr

... management software for a global NTN RAN. Team member responsibilites are to designing and ... Experience in Network programming and embedded environments * Experience with O-RAN based RU ...

Viasat, Inc.

Software Engineer - NTN

Germantown, MD · On-site

$174K - $261K/yr

... management software for a global NTN RAN. Team member responsibilites are to designing and ... Experience in Network programming and embedded environments * Experience with O-RAN based RU ...

Peraton

5G DevOps Engineer

College Park, MD

Support 4G/5G telecom testbeds, including core network, RAN, IMS, BBU, and related network ... Develop scripts and automation for system privisioning, configuration management, testing ...

Peraton

5G DevOps Engineer

College Park, MD

Support 4G/5G telecom testbeds, including core network, RAN, IMS, BBU, and related network ... Develop scripts and automation for system privisioning, configuration management, testing ...

Peraton

5G DevOps Engineer

College Park, MD · On-site

$104K - $166K/yr

Support 4G/5G telecom testbeds, including core network, RAN, IMS, BBU, and related network ... Develop scripts and automation for system privisioning, configuration management, testing ...

DYNIS

RF Engineer

Columbia, MD · On-site

RF Engineer will interface with Project Mangers and Construction Managers. The RF Engineer will ... Nortel/Nokia GSM/TDMA/CDMA/UMTS Wireless Network Optimization Certification a plus EDUCATION AND/OR ...

AST SpaceMobile

Data Governance Senior

Lanham, MD · On-site

... RAN planning, mobility modeling, and regulatory reporting. This role defines data policies ... manages catalogs and lineage, enforces compliance, and ensures datasets meet engineering and ...

AST SpaceMobile

Data Governance Senior

Lanham, MD · On-site

... RAN planning, mobility modeling, and regulatory reporting. This role defines data policies ... manages catalogs and lineage, enforces compliance, and ensures datasets meet engineering and ...

Leidos

Senior Systems Engineer

Bethesda, MD · Hybrid

$131K - $237K/yr

As the Senior System Engineer, you will perform and manage the full spectrum of systems engineering tasks to include requirements analysis, feature, system and interface design, system integration ...

Leidos

Senior Systems Engineer

Bethesda, MD · Hybrid

$131K - $237K/yr

As the Senior System Engineer, you will perform and manage the full spectrum of systems engineering tasks to include requirements analysis, feature, system and interface design, system integration ...

Leidos

Senior Systems Engineer

Bethesda, MD · On-site

$131K - $237K/yr

As the Senior System Engineer, you will perform and manage the full spectrum of systems engineering tasks to include requirements analysis, feature, system and interface design, system integration ...

Leidos

Senior Systems Engineer

Bethesda, MD · On-site

$131K - $237K/yr

As the Senior System Engineer, you will perform and manage the full spectrum of systems engineering tasks to include requirements analysis, feature, system and interface design, system integration ...

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Manager Nokia Ran Engineer information

What is the difference between Manager Nokia Ran Engineer vs Nokia RAN Technician?

AspectManager Nokia Ran EngineerNokia RAN Technician
CertificationsRelevant certifications like Nokia Certified Engineer, RAN certificationsBasic RAN-related certifications, technical training
Work EnvironmentOversees teams, manages projects, strategic planningFieldwork, equipment installation, troubleshooting
ResponsibilitiesDesign, planning, team management, high-level troubleshootingEquipment setup, maintenance, on-site troubleshooting

The Manager Nokia RAN Engineer typically handles team management, planning, and high-level network design, while the Nokia RAN Technician focuses on hands-on installation and maintenance. Both roles require technical knowledge, but the manager role involves leadership and strategic responsibilities.

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Partner Success Center Agent

Partner Success Center Agent

AST SpaceMobile

Lanham, MD • On-site

$15 - $19.75/hr

Full-time

Re-posted 21 days ago

Job description

AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today's five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.
Position Overview
The PSC Agent is a customer-facing operational role responsible for incident intake, service monitoring coordination, communication management, and lifecycle tracking across satellite-to-mobile services. Operating within the Service Assurance organization, the PSC Agent acts as the primary interface between customers and technical operations, ensuring transparent communication, disciplined incident handling.
This role is critical during launch, early-life support, and steady-state operations, ensuring customer trust, SLA adherence, and audit-ready incident documentation.
This role establishes baseline customer-facing support capacity within Service Assurance and is designed to scale as service demand grows. The PSC Agent plays a critical role in strengthening customer trust, improving incident handling efficiency, and supporting consistent service assurance across global satellite-to-mobile operations.
Key Responsibilities
Customer Interface & Incident Intake
  • Act as the first point of contact for customers reporting service incidents, degradation, or operational queries.
  • Receive incident reports via defined channels and log them accurately into the incident management system.
  • Ensure correct capture of customer impact, service identifiers, timestamps, and symptoms.

Incident Logging, Classification & Tracking
  • Classify incidents based on severity, service impact, and domain (satellite, RAN, gateway, core, transport, OSS).
  • Maintain full lifecycle tracking of incidents from creation through closure.
  • Ensure incidents are routed to the correct NOC or Managed Services team per Service Assurance workflows.

NOC Coordination & Escalation Management
  • Coordinate closely with Nokia Managed Services NOC Engineers and AST NOC Telco Engineers for incident triage and progress updates.
  • Execute escalation procedures as defined by Service Assurance governance.
  • Follow instructions from NOC and Operations leadership precisely, including severity changes and customer notifications.

Customer Communication & Transparency
  • Provide timely, accurate, and structured updates to customers throughout the incident lifecycle.
  • Translate technical NOC updates into clear, customer friendly communication.
  • Manage customer expectations during major incidents, restoration activities, or prolonged outages.

Documentation, Audit & Governance Support
  • Maintain complete and accurate incident records, communication logs, and closure notes.
  • Ensure documentation supports audit requirements, SLA validation, and post incident analysis.
  • Support Governance and Operations teams with incident data for reviews, reporting, and compliance.

Service Restoration & Closure Assurance
  • Confirm service restoration with NOC teams before customer closure communication.
  • Ensure customers receive clear confirmation of resolution and next steps, if applicable.
  • Validate that incident closure meets Service Assurance quality standards.
  • Ensure all deployments meet quality benchmarks, standards, and defined acceptance criteria.

Deliverables
  • Accurate and complete incident tickets with full lifecycle documentation.
  • Customer communication records aligned with Service Assurance transparency standards.
  • Restoration confirmation records and incident closure summaries.
  • Audit-ready documentation supporting compliance and governance reviews.

Qualifications
Education
  • Bachelor's degree in Telecommunications, Electronics, IT, Computer Science, or a related discipline.
  • ITIL Foundation or service management certification is preferred.

Experience
  • 2-5 years of experience in telecom service assurance, NOC support, customer operations, or incident management roles.
  • Experience supporting mobile, satellite, or hybrid telecom networks in regional or global operations environments is preferred.
  • Prior experience in 24×7 operational environments is an advantage.

Required Technical Expertise
  • Strong understanding of incident management fundamentals including logging, severity assignment, escalation, and closure discipline.
  • Working knowledge of telecom service domains such as RAN, core, transport, OSS/NMS, gateway, and satellite service chains.
  • Ability to interpret operational inputs such as alarms, incident updates, and service impact indicators (without performing L2/L3 troubleshooting).

Professional Skills
  • Strong customer-facing communication skills, both written and verbal.
  • High attention to detail with disciplined documentation practices.
  • Ability to remain calm and structured during high-severity incidents and time-critical situations.
  • Strong coordination skills across Service Assurance, Managed Services, NOC, and engineering teams.

Technology Proficiency
  • ITSM / incident management tools (ServiceNow, Remedy, Jira Service Management, or equivalent).
  • Collaboration and documentation tools (Outlook, Teams, Confluence, SharePoint).
  • Exposure to OSS/NMS dashboards and operational monitoring views is a plus.

Physical Requirements
  • Ability to work in a fast-paced operational environment, including shift-based coverage if required.
  • Role may require coordination across global time zones to support continuous Service Assurance coverage.
  • Ability to support extended incident bridges during major outages or launch-phase events.
  • Role is being recruited in the US to support regional customer engagement, time-zone aligned operations, and 24×7 Service Assurance coverage

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.
AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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