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Systems Engineer

CIO Technology Solutions | Tampa, FL

About CIO Technology Solutions

CIO Technology Solutions is a Tampa-based managed services provider serving clients across the U.S. since 2010. We prioritize security, reliability, and personal service. Our team works across a broad client base in healthcare, legal, financial services, construction, and professional services. If you do strong work and want to grow, there is a place for you here.

We offer 3 weeks of PTO accrued in your first year,Simple IRA matching,regular team events, and a culture that supports professional development at every level.

Position Summary

This role provides escalation-level technical support and maintenance for cloud-hosted and on-premises systems. You will resolve complex client issues, manage server and network infrastructure, support Microsoft 365 and Azure environments, and act as a technical lead on projects. You will work independently and as part of a team in a fast-paced MSP environment.

General Duties

• Provide escalation helpdesk support and resolve problems withpositiveclient experience

• Monitor and respond to requests received through the IT helpdesk

• Respond to scheduled and priority service tickets; update and resolve within SLA targets

• Modify system configurations, utilities, software, and hardware settings per change control procedures

• Record all support activity, progress, and resolution notes in ConnectWise PSA; provide detailed closure comments

• Assistwith onboarding new clients andnew usersunder managed agreements

• Install, test, and configure workstations, peripheral equipment, and software (staging and onsite)

• Perform workstation and server hardware and software upgrades asrequired

• Participate in the after-hours on-call rotation

• Document unique-to-client and systemic problem resolutions for team reference

• Evaluate new or existing products and software as assigned

• Support and troubleshoot Microsoft Windows Server, Exchange, and SQL environments

• Providetechnical guidance and mentoring to junioradminsand support staff

• Coordinate with the project manager to define scope,objectives, and timelines

• Serveastechnical liaison between the project team, clients, vendors, and stakeholders

• Conduct post-project evaluations toidentifylessons learned

Core Technical Skills

• Microsoft Windows Server (current 3 versions),operationsand domain support

• Microsoft Exchange Server (current 3 versions),operationsand user support

• Microsoft SQL Server (current 3 versions), server operations

• Azure solutions: Intune, Entra ID, Azure Virtual Desktop, and Azure Servers

• Microsoft 365 administration

• VMware andProxmoxvirtualization: setup, configuration, and support

• Network switching, VLAN configuration, Layer 2/3(CiscoSmall Business,Aruba InstantOn,HPE, Fortinetswitches)

• TCP/IP, SNMP, DNS, DHCP, and related protocols(BarracudaFirewalls,FortigateFirewalls,CiscoFirewalls)

• Windows desktop operating systems (current 3 versions)

• Microsoft 365 application suite

• Windows Server Active Directory

• ConnectWise PSA andNinjaOneRMM experience a plus(Configurepatching,scriptdeployment,Automationcreation,vulnerabilityremediation)

• Server hardware: staging,componentinstallation, and configuration

• Security tooling experience preferred:Huntress(MDR,ITDR,SIEM), DUO,DNSFilter,AutoElevatePAM,

Extended Skills

• Cisco IOS, QoS, IP SLA, and related features

• Windows Server, Exchange, and SQL migration and version upgrades, including domain migrations

• Firewallconfiguration:BGPconfiguration,UTM setup, VPN tunnel setup, alerting, and reporting

• Storage systems: SAN, NAS, iSCSI

Performance Goals

• Meet or exceed individual SLA targets for ticket response and resolution, measured monthly and annually

• Meet or exceed client satisfaction survey response rates and ratings

• Meet on-call escalation SLA targets: response time, ticket creation, and time recording

• Maintainaccuratedaily timesheet entries andsubmitby the weekly deadline

Education and Certifications

• 4 years of IT support experience in a managed services environmentrequired

• Associate degree in Computer Technology or related field, or equivalent experience

• CompTIA A+, Network+, or Security+ (or equivalent experience)

Azure Certifications (Strongly Preferred)

• AZ-900 Microsoft Azure Fundamentals

• AZ-104 Microsoft Azure Administrator

• AZ-500 Microsoft Azure Security Engineer

• AZ-700 Microsoft Azure Network Engineer

Additional Microsoft, Cisco, or VMware certifications are a plus.