Manager Maui Jim Jobs (NOW HIRING)

Theprincipleresponsibilities and duties of this position are:

• Review, andanalyze all requests for new accounts. Ensure requestsmeetscompany standards, and all dating/term requests follow current incentive guidelines. Communicate any concernsregardingqualityof location to regional sales director and/or upper management prior to processing.

• Process and set up all new accountsin toSAP. Ensure all paperwork isincludedand information is correct and complete. Communicate any questions/concernsin a timely mannerto account or account executive to ensuretimelyset up of new doors.

• Responsible for managing all sales order requests. Ensure all requests for dating/discount are in line with currentincentive.

• Responsible for answering all phone calls during the day. Working closely with accounts to answer any questions regarding B2B, shipping, account set up, product questions,etc. Work closely with AE to guide and work through any questions they may have. Work closely withDistrict Directorto walk through any/all pending items, AE concerns, account concerns, etc.

• Responsible fororderportfolio management. Including but not limited to reviewing open orders on a weekly basis, providing feedback to the commercial team on fulfillmentrate.

• Work closely with Manager of Sales Support & Upper Management to discuss any account concerns. This includes but is not limited to, suspicious ordering patterns, inappropriate display size, suspicious returns behavior, concernsregardingquality/integrity of accounts, etc.

• Coordinate and manage all display requests and upgrades. Contact accounts to walk through the process and ensure all data isaccurateandup-to-date. Place order for display and all corresponding marketing assets. Ensure requestcomplies withcurrent incentive program. Work closely withlogisticsteam/white glove to ensure delivery goes smoothly.

• Coordinate and manage all requests for marketing (POP) materials to both the retailers and field sales team. Manage cost requests off budget restrictions and communicate any concerns todistrictdirectors.

• Responsible for managing all registration requests and account set-ups for the B2B site. Work closely with Account Executive on specific set-up requests from larger buying groups and ensure registrations are done properly. Communicate login and password information to account. Take all phone callsregardingquestions and navigation issues with the B2B.

• Manage the bulk of account facing incentives. Including distribution of incentive forms to the field, follow-up throughout the incentive and managing the flow of prize redemption at the close of an incentive. Analyzeredemptionprocess through comparing sales data with redemption requests and communicate any discrepancies to the account executives.

• UtilizingZenDeskto trouble-shoot Lae Ula issues with theAE's. Walking them through the process of syncing/resetting the app. Working closely with the digital team to resolve any "bug" issues.

• Ensure the sales team has the most updated incentive offerings. Work closely with theDistrict Directorsto ensure the team is offering the correct terms to accountsregardingdisplay upgrades and new account incentives.

• Responsible for tracking all displayorders andupgrades so sales and marketing can analyze data.Assistmarketing in re-orders for POP assets for displays when images are updated on a quarterly basis.

• Assistwith new AE onboarding. Responsible for "follow-up" calls 1 month, 3 months, and 6 months prior to hire date.Follow-upwith AE regularly to ensure all questions are answered. Primary internal contact for any questionsregardingAE processes and job responsibilities.

• Responsible for creating andmaintaining"account processes" for large buying groups.Verify the accuracy ofthe group'saccount information,such as:correct pricingstructure,customer partner functions,discounts, product information, reportingcodesand display shipment processing.

• Work with various Maui Jim departments to trouble shoot product shipping problems, account hold/ credit issues, display shippingissuesand entry errors. Work as aliasonbetween the sales force and internal departments to address these issues and ensure a resolution is foundin a timely manner.

• Maintaina high levelof account service, projecting a professionalimage,within respective regions to maximize production, working in coordination with designated outside field account executives and customer service for all Maui Jim products.

• Order all supplies and information necessary to service new and existing accounts.Perform routine daily, weekly, and monthly department support tasks asrequired.

• Send all marketing and sales related material and letters to accounts and field sales representatives asrequired.

• Process AccountExecutiveyearly marketing and certificate allocations. Responsible for tracking allocation of certificates throughout the year.

• Act as an extension of the sales team when they needassistanceorwhen they areunavailable.

• Displays willingness to make decisions;exhibitssound andaccuratejudgment.Supports and explains reasoning for decision; includesappropriate peoplein decision-making process.

• Learnthe latest technology trends, pricing programs, entry applications and selling processes and selling programs.

• Balances team and individual responsibilities. Objective and open toothersviews, gives and welcomes feedback and contributes to building a positive team spirit.Supportsthe groupcommitments,goalsand everyone's efforts to succeed.

• Partner withAccount Executiveto interact directly with customers to provide sales support throughout the sellingcycleincluding generating customer orders.

• Process donations and contests entry ina timelyand efficient manner.

• Perform other work-related tasks as requested or required