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The Environmental, Health & Safety (EH&S) Business Unit Manager has the overall responsibility for the audit and certification programs under the EH&S Business Unit, inclusive of ISO 14001, ISO 45001, ISO 50001, and other bespoke programs. This role carries strategic, budget, personnel, business development, operational, accreditation, industry-facing, and client-related responsibilities. The Business Unit Manager is expected to collaborate and work with other NQA personnel and departments (e.g. Sales, Operations) to manage all aspects of the EH&S offerings at NQA, with particular emphasis on the growth and technical knowledge & management of the included programs (i.e., 14001, 45001, 50001).

Core Responsibilities:

Business Unit Growth

• Strategy Development

o Market awareness and analysis

o Growth Initiative development in coordination with Sales Team

o Annual Budget input, planning, and deployment

• Marketing and Sales direction and support in coordination with Business Development Team

• Content Creation and Review in coordination with Marketing Team

• Image / Reputation activities including industry committee work, articles & publications, public speaking events, conferences & tradeshow representation, etc.

• Lead generation and quotation / proposal support with Sales Team

• Regional sales support (capture); coordination with Sales Team

Technical Management

• Responsible for overall scheme performance and continual improvement

• Support of accreditation processes (e.g., ANAB, UKAS) in coordination with Accreditation Manager, Operations Staff and Auditors

• Monitoring and participation in applicable industry bodies related to standards’ development, oversight and related disciplines for input into NQA process requirements

• Internal process/procedure development, implementation, maintenance, and improvement in accordance with accreditation requirements and industry expectations

o Coordination, training, competence of internal / external staff (e.g., sales, ops, auditors)

o Provision of training and assurance of competencies

• Operations technical oversight

o Support of technical reviews of applications, audit reports and certificate decisions

• Auditor recruitment, on-boarding, training, mentoring and support in coordination with Operations Staff

Direct Audit Activity

• Conduct audits as assigned in accordance with quarterly /annual allocation (e.g., ISO 14001, ISO 45001, ISO 9001, ISO 50001)

Required Skills:

• Technical understanding of EMS and OHS management system standards (e.g., ISO 14001, ISO 45001, ISO 50001, etc.)
• Competence in understanding and suitably applying applicable legal and regulatory compliance obligations within the scope of EMS/OHS
• Technical understanding of accreditation-related requirement and guidance documents (e.g., ISO 17021, ISO 17021-2, IAF MD 5, IAF MD 22, etc.)
• Understanding of industry group and oversight / accreditation body requirements and expectations regarding third-party certification
• Ability to develop strategies to grow existing product lines and develop new product lines
• Ability to develop lead generation, knowledge sharing, and market reputational initiatives
• Ability to provide technical training and support to Field Auditors, NQA Operational, and Business Development staff
• Ability to build relationships and alliances, gather market intelligence, and translate these to Business Unit roles and responsibilities
• Strong interpersonal skills (speaking and writing) and the ability to interface on executive, middle management, and line-levels
• Must be comfortable working within a matrixed-reporting setting, be able to provide leadership, and work with minimal supervision
• Detail-oriented, organized, and able to manage multiple tasks; customer-service focus
• Significant travel expected

Qualifications Needed:

• Bachelor’s Degree or equivalent experience
• Minimum of 5 years of applicable EMS/OHS workplace experience, EMS/OHS Implementation/Management, Compliance & Controls
• Prior experience in sales, business development, business growth and/or strategy
• Knowledge of ISO 9001, ISO 14001, ISO 45001, and/or ISO 50001
• Auditing/Certification and/or Implementation
• ISO Lead Auditor Certification(s) desirable