Manager Implementation Services Jobs in Minneapolis, MN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
At Optum, we are working to make the health care system work better for everyone through data, technology, people and action. As a Senior Project Manager I supporting Cardiology Implementation Services, you will lead complex customer implementations that bring together clinical, technical, operational and business teams.
This position is designed for a project leader who can operate across multiple interconnected workstreams, establish clarity in complex situations and translate between clinical needs and technical requirements. You will serve as a central point of coordination for internal teams and customers, helping projects remain aligned to scope, timelines, quality expectations and customer outcomes.
The successful candidate will be highly organized, adaptable and comfortable communicating with stakeholders at multiple levels. At times, the role will require operating with a program-management mindset by coordinating multiple project teams, resolving competing priorities and communicating risks and decisions upward and outward.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Lead large, complex cardiology implementation projects involving cross-functional clinical, technical, operational, software development, quality assurance and business teams
• Coordinate interconnected project teams and workstreams, including situations that require managing a team of teams or working alongside other project and program managers
• Translate clinical needs, workflows and customer requirements into clear technical and operational actions, and communicate technical considerations back to clinical and business stakeholders
• Develop and maintain implementation plans, project schedules, scope documentation, milestones, dependencies, resource requirements and delivery expectations
• Lead executive meetings, customer team meetings, project status meetings, planning sessions and escalation discussions
• Serve as the primary project contact for internal and external communications, issue escalation and project coordination
• Establish clear roles, responsibilities, task expectations and decision points across diverse working groups
• Manage multiple concurrent projects or workstreams with visibility to customer and internal leadership
• Identify, document, communicate and mitigate project risks, issues, dependencies and changes in scope
• Manage conflict, competing priorities, resource constraints and cross-functional dependencies in a constructive and timely manner
• Monitor project responsibilities and provide proactive follow-up to support timely completion of deliverables
• Prepare project status updates, issue analyses, executive communications and reporting for internal leaders and customers
• Manage implementation activities related to scope and contract adherence, resource coordination, system integration issues, communications and customer satisfaction
• Maintain proactive, solution-oriented communication across customer and internal stakeholder groups
• Demonstrate flexibility and sound judgment as project scope, timelines, customer needs or priorities change
• Support software release and deployment activities involving development, documentation, packaging, quality assurance and related implementation dependencies
• Contribute to internal process-improvement efforts and project management office initiatives as assigned
• Provide guidance or mentoring to project managers and other team members when appropriate

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 2+ years of project management experience supporting healthcare technology, software implementation, clinical systems, or a related environment
• 2+ years of experience working with radiology, cardiology, or medical-imaging workflows
• 2+ years of experience using data and information to support business or project decisions
• Demonstrated experience managing implementation projects with multiple workstreams, functional groups, dependencies, or customer stakeholders
• Experience leading project planning, status meetings, customer communications, escalation discussions, and delivery follow-up
• Demonstrated experience managing project risks, issues, competing priorities, resource dependencies, stakeholder conflicts, and communicating recommendations, decisions, and project status to leadership and customer stakeholders
• Demonstrated experience translating clinical or operational requirements into clear technical actions and communicating technical considerations to clinical, operational, and business stakeholders
• Experience using project-management software
• Working knowledge of software development, release, deployment, documentation, or quality assurance processes
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Ability to travel up to 10%

Preferred Qualifications:

• PMP certification
• Experience supporting cardiology products, services, imaging solutions, applications or clinical workflows
• Experience coordinating multiple concurrent projects, workstreams or project teams
• Clinical education, clinical work experience or professional experience partnering with clinical stakeholders on health care implementations
• Health care implementation experience involving provider organizations or customer-facing clinical technology
• Experience presenting to or communicating with executive-level customer and internal stakeholders
• Experience using Salesforce, Jira or comparable customer, issue-management or work-tracking platforms
• Experience with formal risk identification, mitigation, change control or mature process-management practices
• Proficiency with Smartsheet, Excel, Visio, PowerPoint and SharePoint
• Working knowledge of Project Management Institute practices
• Knowledge of HIPAA or SOX requirements as they apply to project delivery

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.