This position serves as a guest advocate and key advisor to the Guest Services Manager and leads some or all of the aspects of operations of front desk, concierge, security, resort transportation and ...
Quick apply
This position serves as a guest advocate and key advisor to the Guest Services Manager and leads some or all of the aspects of operations of front desk, concierge, security, resort transportation and ...
This position serves as a guest advocate and key advisor to the Guest Services Manager and leads some or all of the aspects of operations of front desk, concierge, security, resort transportation and ...
This position serves as a guest advocate and key advisor to the Guest Services Manager and leads some or all of the aspects of operations of front desk, concierge, security, resort transportation and ...
This position serves as a guest advocate and key advisor to the Guest Services Manager and leads some or all of the aspects of operations of front desk, concierge, security, resort transportation and ...
Quick apply
This position serves as a guest advocate and key advisor to the Guest Services Manager and leads some or all of the aspects of operations of front desk, concierge, security, resort transportation and ...
Account Manager-Guest Management & Credentialing
Mesa, AZ · On-site
$65K - $75K/yr
The Role The Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform. This role blends project ...
Account Manager-Guest Management & Credentialing
Mesa, AZ · On-site
$65K - $75K/yr
The Role The Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform. This role blends project ...
Account Manager-Guest Management & Credentialing
Mesa, AZ · On-site
$65K - $75K/yr
The Role The Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform. This role blends project ...
Quick apply
Account Manager-Guest Management & Credentialing
Mesa, AZ · On-site
$65K - $75K/yr
The Role The Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform. This role blends project ...
... guest experience and team flow Hold all departments accountable to SOPs, checklists, and Golf Ranch systems Facilities & Maintenance Partner with the General Manager and Golf Facilities Lead to ...
... guest experience and team flow Hold all departments accountable to SOPs, checklists, and Golf Ranch systems Facilities & Maintenance Partner with the General Manager and Golf Facilities Lead to ...
Golf Ranch is redefining the driving range as golf's home base -- and you can help power what ... Troubleshoot challenges in real time, from peak traffic to equipment issues, protecting both guest ...
Quick apply
Golf Ranch is redefining the driving range as golf's home base -- and you can help power what ... Troubleshoot challenges in real time, from peak traffic to equipment issues, protecting both guest ...
... guest experience and team flow ⢠Hold all departments accountable to SOPs, checklists, and Golf Ranch systems Facilities & Maintenance ⢠Partner with the General Manager and Golf Facilities Lead ...
... guest experience and team flow ⢠Hold all departments accountable to SOPs, checklists, and Golf Ranch systems Facilities & Maintenance ⢠Partner with the General Manager and Golf Facilities Lead ...
Restaurant Manager
Tempe, AZ · On-site
$60K/yr
Ghost Ranch is looking for an up and coming, talented Restaurant Manager. As a Restaurant Manager ... every guest. Customer service and hospitality is our passion! If you are someone who strives to ...
Quick apply
Restaurant Manager
Tempe, AZ · On-site
$60K/yr
Ghost Ranch is looking for an up and coming, talented Restaurant Manager. As a Restaurant Manager ... every guest. Customer service and hospitality is our passion! If you are someone who strives to ...
Assistant Manager - Cholla Ranch
Buckeye, AZ · On-site
$18.75 - $22.75/hr
We are currently seeking an Assistant Manager to join our team at Cholla Ranch, a 180 unit apartment community in Buckeye, AZ. Position Summary: As an Assistant Manager, you will be responsible for ...
Assistant Manager - Cholla Ranch
Buckeye, AZ · On-site
$18.75 - $22.75/hr
We are currently seeking an Assistant Manager to join our team at Cholla Ranch, a 180 unit apartment community in Buckeye, AZ. Position Summary: As an Assistant Manager, you will be responsible for ...
Assistant Manager - Cholla Ranch
$18.75 - $22.75/hr
We are currently seeking an Assistant Manager to join our team at Cholla Ranch, a 180 unit apartment community in Buckeye, AZ. Position Summary: As an Assistant Manager, you will be responsible for ...
Assistant Manager - Cholla Ranch
$18.75 - $22.75/hr
We are currently seeking an Assistant Manager to join our team at Cholla Ranch, a 180 unit apartment community in Buckeye, AZ. Position Summary: As an Assistant Manager, you will be responsible for ...
99 Ranch Market in Chandler, AZ is launching a Management in Training program for the Hot Deli Department Manager track. This shortâterm training role advances toward a store leadership position ...
99 Ranch Market in Chandler, AZ is launching a Management in Training program for the Hot Deli Department Manager track. This shortâterm training role advances toward a store leadership position ...
Guest Services Manager
Phoenix, AZ · On-site
$50K - $60K/yr
Guest Services Manager Phoenix, AZ Salary: $50,000-$60,000 depending on experience. Homewood Suites Phoenix Airport South is seeking an experienced, service-driven Guest Services Manager to join our ...
Quick apply
Guest Services Manager
Phoenix, AZ · On-site
$50K - $60K/yr
Guest Services Manager Phoenix, AZ Salary: $50,000-$60,000 depending on experience. Homewood Suites Phoenix Airport South is seeking an experienced, service-driven Guest Services Manager to join our ...
Guest Service Manager
Phoenix, AZ · On-site
Drive continuous improvement and innovation across all guest services. * Manage intricate logistics, including valet operations and room deliveries, with precision and care. * Uphold and elevate our ...
Guest Service Manager
Phoenix, AZ · On-site
Drive continuous improvement and innovation across all guest services. * Manage intricate logistics, including valet operations and room deliveries, with precision and care. * Uphold and elevate our ...
Grocery Dept Manager In Training
Glendale, AZ · On-site
$25/hr
Store Management Trainee About 99 Ranch Market: 99 Ranch Market is one of the largest Asian supermarket chains in the United States. We have store locations in California, Nevada, Texas, Washington ...
Grocery Dept Manager In Training
Glendale, AZ · On-site
$25/hr
Store Management Trainee About 99 Ranch Market: 99 Ranch Market is one of the largest Asian supermarket chains in the United States. We have store locations in California, Nevada, Texas, Washington ...
Guest Service Manager
Scottsdale, AZ · On-site
NOW HIRING GUEST SERVICE MANAGERS Paul Martin's American Grill is a neighborhood restaurant where genuine hospitality and dedication can lead to a lifetime career. We are a growing restaurant concept ...
Guest Service Manager
Scottsdale, AZ · On-site
NOW HIRING GUEST SERVICE MANAGERS Paul Martin's American Grill is a neighborhood restaurant where genuine hospitality and dedication can lead to a lifetime career. We are a growing restaurant concept ...
99 Ranch Market in Glendale, AZ is seeking a full-time Trainee Supervisor to manage department operations and ensure a high standard of customer service. Responsibilities include training staff ...
99 Ranch Market in Glendale, AZ is seeking a full-time Trainee Supervisor to manage department operations and ensure a high standard of customer service. Responsibilities include training staff ...
CycleBar is seeking a General Manager for our state-of-the-art location in McCormick Ranch . Our General Managers are passionate about fitness and delivering a superior experience. They prioritize ...
CycleBar is seeking a General Manager for our state-of-the-art location in McCormick Ranch . Our General Managers are passionate about fitness and delivering a superior experience. They prioritize ...
CycleBar is seeking a General Manager for our state-of-the-art location in McCormick Ranch . Our General Managers are passionate about fitness and delivering a superior experience. They prioritize ...
CycleBar is seeking a General Manager for our state-of-the-art location in McCormick Ranch . Our General Managers are passionate about fitness and delivering a superior experience. They prioritize ...
CycleBar is seeking a General Manager for our state-of-the-art location in McCormick Ranch . Our General Managers are passionate about fitness and delivering a superior experience. They prioritize ...
CycleBar is seeking a General Manager for our state-of-the-art location in McCormick Ranch . Our General Managers are passionate about fitness and delivering a superior experience. They prioritize ...
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Full-time
Posted 8 days ago
Job description
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
COMPANY BENEFITS:
- Growth Opportunities & stability
- 401K
- Comprehensive Benefits-Medical, Dental &Vision Plans
- EAP-Employee Assistance program
- PTO
- Discounts through IHG, company Perks website & FREE Vacation using ClubGO
The Assistant Manager - Guest Services is responsible for bringing the brand promise to life in guest-facing service departments. This position serves as a guest advocate and key advisor to the Guest Services Manager and leads some or all of the aspects of operations of front desk, concierge, security, resort transportation and/or resort services functions. Success in this role is measured primarily by post-stay guest survey responses evaluating the quality of the arrival experience and transportation experience and problem resolution.
ESSENTIAL DUTIES AND TASKS:
- Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases.
- Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success.
- Assist in adapting and executing predefined guest service strategies, standards and programs through daily management practices within front desk, security, transportation, and/or resort services operations.
- Development of PDPs, evaluation and active coaching to develop Brandhearted guest facing service delivery staff. Demonstrate a culture of learning and mentorship for continual performance development
- Evaluate and recommend adjustments to staffing and performance targets. Manage department engagement plans, talent review and succession planning.
- Execute pre-defined programs and policies within assigned area and teams that maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.
- Assist in the development of departmental budgets and allocation of resources to meet financial goals.
QUALIFICATIONS:
- Demonstrated ability to anticipate, prevent and solve complex problems, and deliver results in a fast-paced setting
- Demonstrated professional verbal and written communication and presentation skills.
- Novice level mastery of Microsoft Office products.
- Driving record must qualify to drive company owned vehicles.
- Must be at least 21 years of age with a valid driver’s license, and minimum of 4 years of driving experience.
EDUCATION and/or EXPERIENCE
- High School Diploma or GED equivalent required. Four-year college degree preferred.
- 2 years customer facing service/hospitality