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Customer Service Manager, Laboratory Software

Central Time Zone or Eastern Time Zone

Daytime hours, typically 8:00am-5:00pm

As a Customer Service Manager, Laboratory Software you will leverage your deep clinical workflowexpertiseto champion healthcare technology adoption, strengthen client partnerships, resolve technical challenges, and collaborateclosely with the salesand supportteams.

Job Responsibilities

• Partner withsales to deliver clinical and technical demonstrations of Labcorp software products andprovideongoing guidance to internal teams and customers.

• Collaboratewithsales andother internal stakeholdersto define,documentand refine clinical workflows, incorporatingLabcorpsoftware solutionsand othersupport tools.

• Monitor and analyze client metrics and feedback toidentifyoptimization opportunities and maximize customer success with software and genomic testing solutions.

• Capture,documentandcommunicateclientfeedback toinfluencethe release ofenhancements and bugfixes.

• Partner with Enterprise Project Managers tofacilitate implementation/integration projects.

• Lead customer onboarding and training to drive adoption andlongtermsuccess.

• Partnerwith internalcustomersupportandtechnicalsupportteams tohelpresolveclient escalations and be an active participant in special projects.

• Present relevant client metrics and insights during customer business reviewswith key stakeholders.

Minimum Qualifications

• Bachelor's Degree (BA/BS)OR Registered Nurse

• 3 years or more of experience in implementing, onboarding and supportingclinicaldecisionsolutions withclinics andhealth systemsof allsizes

• 3years or more ofdemonstratedsuccess inaccountmanagement,customer successmanagementorotherbusinesstobusinessrelationshipengagements

• Working knowledge of clinical,researchand/orelectronic medical record workflow

• 3 years or more of experience managing multiple project timelines

Preferred Qualifications

• Registered nurse, Board-certified genetic counseloror similar clinical position that requires navigating patient clinical IT system workflows on a daily basis

• 2 or more years ofexperienceusingEpicsystems andclinical decision support toolsin hereditary cancer

• 2 years or more of experience in clinical or translational research, preferably in a clinical genetics laboratory setting, or comparable combination of experience

• 1 year or more of project management experience

• 1 year or more of performing data analysis for healthcareor laboratoryorganizations

Additional Job Standards

• A passion for customers and a commitment to high customer satisfaction.

• Excellent communication and teamwork skills - including the ability to map out components of a project and create an estimated timeline for the work.

• Ability topresent todiverse levels of internal and external organizations including a variety of clinical areas.

• Strong interpersonal skills and the ability toestablishsolid relationships and elicit cooperation from a variety of stakeholders.

• Exceptional analytical and strategic problem-solving skills.

• The ability to work both independently and collaboratively in a dynamic environment.

• Flexible shifting priorities, demands, and timelines; able topromptly and efficiently reactto project adjustments and changes.

Application Window: May 14, 2026-May 21, 2026

Pay Range: 70,000-120,000

All job offers will bebased on a candidate's skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.Employees who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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