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Janitorial Franchise Business Consultant

For the 15th consecutive year, JAN-PRO Cleaning & Disinfecting is the #1 Commercial Cleaning Franchise as reported in the 2023 Entrepreneur Magazine rankings. JAN-PRO Development of Northern Illinois is looking to hire a Franchise Business Consultant to join the team. This position is based in our Burr Ridge, IL office.  

POSITION SCOPE: In this full-time Franchise Business Consultant role, you will provide consulting, development, and other support services to our JAN-PRO Cleaning & Disinfecting Certified Business Owners. Through approved on-site brand standard audits, prompt customer follow-up, and serving as a business coach and mentor to our Jan-Pro Certified Business Owners, you will help them provide the highest quality commercial cleaning in the industry, while achieving 99% or higher Customer Retention monthly. Approximately 80% of your time will be in the field and 20% of your time in the regional office for administrative tasks. This individual will be responsible for a territory within the Greater Chicagoland/Northwest Indiana area.  

WHAT WILL I DO AS A FRANCHISE BUSINESS CONSULTANT: 

• Develop a beneficial business relationship with all Franchisees in assigned area.
• Audit accounts against our brand standards on a regular schedule. 
• Quickly identify performance evaluation success or issues through ‘proactive’ site visits and effectively communicate to Franchisee for resolution to aid with their account retention.
• Identify additional special service opportunities to assist in increasing franchisee revenue. 
• Facilitate communication between the Certified Business Owners and their customers, when needed. 
• Enhance the support to our franchise owners by proactively developing relationships with customer site contacts.
• Provide on-call support, as necessary.
• Schedule meetings with Franchisee to conduct business planning sessions.
• Complete and maintain accurate documentation of franchisee and client records.
• Support franchisees with onboarding and offboarding customers.   
• Recommend solutions to retain franchise owners’ customers. 
• Understanding the value and benefits of the JAN-PRO Cleaning & Disinfecting brand. 
• Technical training skills and experience with floor work. Ex: strip and wax, carpet extraction, buffing etc.  
• Timely completion and documentation of administrative tasks.  

YOU’LL BE A GREAT FIT IF YOU HAVE: 

• MINIMUM of 4 years in janitorial operations and customer service experience.
• Ability to multi-task and keep composure in a fast-paced work environment. 
• Effective time management skills.
• Consistent follow-through on commitments. 
• Ability to handle difficult situations and conversations.
• Excellent written and verbal (English) communication skills. Bi-lingual speaking and writing capabilities (Spanish) is a plus. 
• Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations. 
• Professional appearance, demeanor, and communication skills.
• Ability to work with sensitive information in a confidential environment.
• Experience cleaning schools, dealerships or medical facilities is a plus.

PHYSICAL AND MENTAL REQUIREMENTS: 

• Ability to function in high-pressure situations. 
• Manual dexterity to operate a computer (desktop, laptop, and tablet) and other electronic equipment.
• Ability to take legible, handwritten notes, where necessary.
• Correctable vision and hearing. 
• Successfully complete a pre-employment drug screen and criminal background check.
• Excellent interpersonal skills. 
• Clear, easy to understand oral communication ability.
• Ability to sit for prolonged periods. 
• Flexible work schedule.
• Valid driver’s license.

TO THE BEST QUALIFIED CANDIDATES, WE OFFER: 

• Base salary of $47,500-$52,000 per year, commensurate with experience, plus performance bonuses. On target first year compensation of $50,000-$58,000.  
• Company vehicle, gas card  
• Retirement Plan, Employer paid Healthcare Reimbursement Account 
• Company provided computer, tablet and cell phone 
• Paid vacation plus paid holidays