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Manager Epic Ser Analyst Jobs (NOW HIRING)

Tegria

Manager, Epic Enterprise Operations

As a Manager, Epic Enterprise Operations, your work at Tegria will focus on providing leadership ... Analyze current-state processes, develop future-state recommendations, and present improvement ...

ClinDCast LLC

Epic Willow Analyst

Albany, NY · Remote

Participate in change and project management; support small to medium-scale Epic Willow projects ... Analytical thinking, effective communication, documentation, training capability, stakeholder ...

Exactsciences

Senior Product Manager - Epic

Madison, WI

$127K - $168K/yr

... Manager partners with Revenue and Cash Enhancement stakeholders and Epic delivery teams to ... Monitor product performance, analyze data, and make data-driven decisions to improve product ...

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Manager Epic Ser Analyst information

Is Epic analyst in demand?

Epic analysts are in high demand due to the widespread adoption of Epic electronic health record systems in healthcare organizations. They are valued for their expertise in system implementation, optimization, and support, often requiring certifications and technical skills. The role offers strong job stability and competitive salaries in the healthcare IT sector.

What is the career progression of an Epic analyst?

The career progression of an Epic analyst typically starts with an entry-level role focused on system implementation and support. With experience, they can advance to senior analyst, project lead, or specialist roles, and may move into management, enterprise architecture, or consulting positions. Developing certifications in Epic modules and gaining broader healthcare IT skills can facilitate career growth.

What is the difference between Manager Epic Ser Analyst vs Epic Ser Analyst?

AspectManager Epic Ser AnalystEpic Ser Analyst
CertificationsEpic certifications, project managementEpic certifications, technical skills
Work EnvironmentTeam leadership, project oversightSystem analysis, support tasks
Employer & IndustryHealthcare, hospitals, health systemsHealthcare IT, hospital systems

The Manager Epic Ser Analyst typically oversees projects, manages teams, and ensures successful Epic system implementations. In contrast, the Epic Ser Analyst focuses on system analysis, troubleshooting, and supporting Epic modules. Both roles require Epic certifications and are common in healthcare IT environments, but the manager role emphasizes leadership and project management, while the analyst role centers on technical support and system optimization.

What does an Epic analyst do?

An Epic analyst is responsible for implementing, configuring, and maintaining Epic electronic health record (EHR) systems in healthcare settings. They analyze clinical workflows, troubleshoot system issues, and collaborate with healthcare staff to optimize system use, often utilizing tools like Epic's software modules and adhering to healthcare IT standards.

What is the highest paid Epic analyst?

The highest paid Epic analysts typically earn salaries above $100,000 annually, especially those with advanced certifications, extensive experience, and expertise in specific Epic modules. Senior or specialized Epic analysts working in large healthcare organizations or with rare skills tend to have the highest compensation in the field.
What cities are hiring for Manager Epic Ser Analyst jobs? Cities with the most Manager Epic Ser Analyst job openings:
What are the most commonly searched types of Epic Ser Analyst jobs? The most popular types of Epic Ser Analyst jobs are:
What states have the most Manager Epic Ser Analyst jobs? States with the most job openings for Manager Epic Ser Analyst jobs include:
Manager Epic Ser Analyst jobs near you
Manager, Epic Enterprise Operations

Manager, Epic Enterprise Operations

Tegria

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Tegria rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

10th of 58 rated business consultants

Job description

As a Manager, Epic Enterprise Operations, your work at Tegria will focus on providing leadership and strategic direction for Tegria's Epic Technical Team, ensuring alignment with departmental objectives and delivery of measurable outcomes. You exercise sound judgment and deep domain expertise to guide operational execution, process optimization, and the implementation of initiatives that support organizational growth.
You lead a multidisciplinary team that may include Operational Database Administrators (ODBAs), Epic Client Systems Administrators (ECSAs), Cogito Administrators, and other infrastructure professionals supporting platforms such as Azure and Windows. You establish priorities, allocate resources, and ensure consistent, high-quality service delivery across client environments.
In addition, you manage client relationships and coordinate team activities across multiple customers, serving as a key point of contact for operational performance and service outcomes. You partner with sales and business development teams by providing technical and operational input as needed. When required, you may also directly support client environments in one or more Epic or infrastructure administration roles.
The role you play
An effective Manager, Epic Enterprise Operations will help the organization on a whole achieve success through:
  • Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team

Management & Leadership
  • Lead and manage a team of technical professionals supporting Epic environments across multiple customer engagements, ensuring system availability, security, and service quality.
  • Set priorities and make operational decisions aligned with departmental objectives, company policies, and regulatory requirements.
  • Manage team performance, including hiring, onboarding, coaching, development planning, performance evaluations, compensation reviews, and corrective actions in partnership with Human Resources.
  • Plan staffing based on forecasted workload and engagement demand; request and allocate resources within approved budgets and guidelines.
  • Monitor expenditures and manage resources to meet financial and operational targets.

Operational Oversight
  • Develop and implement operational plans, tools, and processes to support service delivery and customer service objectives.
  • Contribute to the development and maintenance of standards, guidelines, and procedures to ensure compliance and operational consistency.
  • Prepare and present operational reports, metrics, and updates for leadership.
  • Lead and participate effectively in meetings and ensure timely communication of departmental status to the Director.

Client Engagement & Delivery
  • Own and manage client relationships, partnering with customer leaders to ensure services are delivered in accordance with statements of work and agreed outcomes.
  • Coordinate and execute work across single or multiple customer engagements, independently or in collaboration with project teams.
  • Serve as a liaison between technical, operational, and business stakeholders.
  • Support project delivery activities, including planning, coordination, facilitation, documentation, milestone reviews, and decision support.
  • Analyze current-state processes, develop future-state recommendations, and present improvement opportunities grounded in industry best practices.
  • Track and document outcomes using KPIs, impact analysis, and formal project closeout materials.
  • Mentor team members and customer counterparts to support successful delivery and long-term operational sustainability.

Internal Team & Organizational Development
  • Develop and maintain team documentation, including operating procedures, training materials, and knowledge resources.
  • Contribute to team capability growth through training, coaching, and participation in internal initiatives.
  • Model company values and hold team members accountable to expected behaviors and performance standards.
  • Lead or participate in internal projects supporting organizational strategy and service maturity.
  • Promote diversity, inclusion, and healthcare equity in internal practices and client delivery.
  • Support talent growth through referrals and participation in recruiting and team development activities.

Business Development & Marketing Support
  • Represent the organization in sales and business development efforts, including client discussions, sales calls, and solution presentations.
  • Contribute to marketing and thought leadership content that promotes service offerings and client outcomes.
  • Collaborate with sales teams to position Epic Enterprise Operations, Hosting & Infrastructure services, and strategic vendor partnerships.
  • Identify and communicate potential growth opportunities based on industry knowledge and client insight.
  • Performs other generally related duties as assigned.

What we're looking for
We expect:
  • Bachelor's degree in Computer Science, Information Systems, related field or equivalent combination of education and experience.
  • At least one Epic technical certification - ODBA, ECSA, or Cogito admin; multiple certifications preferred
  • One or more relevant third-party certifications from companies such as Microsoft, Citrix, RedHat, VMWare (preferred)
  • Has substantial related experience, including:
    • Progressively advanced experience supporting enterprise healthcare IT systems, including Epic or comparable EHR platforms, within a consulting, managed services, or healthcare delivery environment.
    • People management experience, including direct supervision of technical staff, performance management, and team development.
    • Experience leading or coordinating multi-customer or multi-engagement service delivery with accountability for operational outcomes.
    • Demonstrated experience managing work in accordance with statements of work, service-level commitments, or operational agreements.
    • Experience collaborating with cross-functional teams (infrastructure, applications, security, project management, and operations).
    • Exposure to budget management, resource planning, or staffing forecasts within defined financial guidelines.
    • Experience participating in or supporting client-facing discussions, operational reviews, or service delivery meetings.
    • Four or more Epic implementations or upgrades .
  • Broad knowledge of the healthcare IT and Epic enterprise operations field.
  • Operating knowledge in Cloud technologies (Azure, AWS, PowerBI etc.)
  • Epic EHR operational environments, including enterprise operations, hosting, or infrastructure dependencies.
  • Healthcare IT operations and managed services delivery models.
  • Core principles of IT service management, including incident, change, problem, and capacity management.
  • Operational governance and compliance, including healthcare regulatory and security considerations (e.g., HIPAA awareness).
  • Technical team leadership fundamentals, including performance management, coaching, and workforce planning.
  • Project and delivery management concepts, including milestones, decision gates, and outcome tracking.
  • Financial and resource management basics, including budgeting, forecasting, and utilization management.
  • Client relationship management and professional services delivery expectations.
  • W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria

Success Criteria
People who are successful in this role...
  • Are productive, responsive, and reliable in a remote working environment.
  • Consistently align decisions and actions with organizational goals, customer commitments, and long-term outcomes.
  • Apply sound judgment when balancing technical, operational, and business considerations in complex situations.
  • Build trust and gain alignment with stakeholders through expertise, clear communication, and thoughtful persuasion.
  • Drive initiatives to completion through effective planning, prioritization, and follow-through.
  • Clearly define issues, apply structured analysis, and lead timely, effective resolution.
  • Invest in coaching, feedback, and development to strengthen individual and team performance.
  • Anticipate client needs, manage expectations, and deliver outcomes that support long-term relationships.
  • Maintain effectiveness amid changing priorities, competing demands, and evolving customer environments.

Salary Range
140000-160000
Now, a little about us ...
At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first-both patients and those who dedicate their lives to delivering care.
And at the very core of this vital work is our incredibly talented people.
People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We're real. We're nimble, and we believe in our mission to humanize healthcare.
Perks and benefits
Top talent deserves top rewards. We've carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.
  • Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
  • Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
  • And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life's important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.

Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.

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