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Manager End User Computing Jobs in Washington, DC

AAC

End User Tier 3

Washington, DC · On-site

$90K - $110K/yr

... end user managed tools, hardware, and peripherals. Troubleshoot, document, track, resolve, and ... computing equipment (PC's, laptops, tablets, mobile devices, printers), operating systems (e.g ...

System One

Project Manager

Merrifield, VA · Remote

Manage multiple projects concurrently, particularly those impacting end users within the End User Computing Project Portfolio. * Utilize hybrid delivery methodologies, including Waterfall and Agile ...

System One

Project Manager

Merrifield, VA · Remote

Manage multiple projects concurrently, particularly those impacting end users within the End User Computing Project Portfolio. * Utilize hybrid delivery methodologies, including Waterfall and Agile ...

System One

Project Manager

Merrifield, VA · Remote

Manage multiple projects concurrently, particularly those impacting end users within the End User Computing Project Portfolio. * Utilize hybrid delivery methodologies, including Waterfall and Agile ...

System One

Project Manager

Merrifield, VA · Remote

Manage multiple projects concurrently, particularly those impacting end users within the End User Computing Project Portfolio. * Utilize hybrid delivery methodologies, including Waterfall and Agile ...

System One

Project Manager

Merrifield, VA · Remote

Manage multiple projects concurrently, particularly those impacting end users within the End User Computing Project Portfolio. * Utilize hybrid delivery methodologies, including Waterfall and Agile ...

System One

Project Manager

Merrifield, VA · Remote

Manage multiple projects concurrently, particularly those impacting end users within the End User Computing Project Portfolio. * Utilize hybrid delivery methodologies, including Waterfall and Agile ...

System One Holdings, LLC

Project Manager

Merrifield, VA · On-site

Manage multiple projects concurrently, particularly those impacting end users within the End User Computing Project Portfolio. * Utilize hybrid delivery methodologies, including Waterfall and Agile ...

System One

Project Manager

Merrifield, VA · Remote

Manage multiple projects concurrently, particularly those impacting end users within the End User Computing Project Portfolio. * Utilize hybrid delivery methodologies, including Waterfall and Agile ...

INSPYR Solutions

Project Manager

Merrifield, VA · On-site

$60 - $71/hr

US Citizen, GC Holders We are seeking an experienced Technical Project Manager to lead the successful delivery of technology initiatives within an End User Computing (EUC) project portfolio . The ...

Fannie Mae

Windows Engineering Manager

Reston, VA · On-site

The Manager drives the execution of the enterprise end-user computing strategy, ensuring Windows platforms remain secure, compliant, reliable, and aligned with business objectives. This role oversees ...

AAC

End User Tier 3

Washington, DC

... end user managed tools, hardware, and peripherals. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Create and deploy standard system images. Use ...

AAC Inc.

End User Tier 3

Washington, DC · On-site

... End User Tier 3 to provide advanced support for office ... computing equipment and software. The role involves troubleshooting technical issues, managing ...

Excentium, Inc.

End User Support Specialist

Andrews, MD · On-site

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

cyberThink, Inc.

IT Helpdesk Support

Rockville, MD · On-site

Troubleshoot end-user computing hardware, software, and network issues * Manage the lifecycle of end-user devices from deployment to retirement * Configure software and hardware settings based on ...

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Showing results 21-40

All JobsEnd User Computing JobsManager End User Computing JobsManager End User Computing Jobs in Washington, DC

Manager End User Computing information

See Washington, DC salary details

$84.9K

$136K

$177.8K

How much do manager end user computing jobs pay per year?

As of Aug 7, 2026, the average yearly pay for manager end user computing in Washington, DC is $136,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,900.00 and $131,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a manager end user computing?

To thrive as a Manager End User Computing, you need strong expertise in IT infrastructure, end-user support, and device management, usually supported by a degree in computer science or a related field. Familiarity with platforms like Microsoft Endpoint Manager, Active Directory, and certifications such as ITIL or CompTIA are commonly required. Leadership, problem-solving, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These competencies are crucial for ensuring smooth IT operations, driving user satisfaction, and supporting organizational productivity.

What are some common challenges faced by a manager end user computing, and how can they be addressed?

Managers of End User Computing often face challenges such as supporting a diverse range of devices and operating systems, ensuring security compliance, and balancing user needs with organizational policies. Staying up to date with rapidly evolving technologies and managing remote or hybrid work environments can also be complex. Addressing these challenges requires strong communication with IT and end users, implementing standardized solutions where possible, and investing in ongoing training for both the team and end users. Proactive collaboration with security and infrastructure teams is essential to maintain smooth operations and compliance.

What is a manager end user computing?

A Manager of End User Computing oversees the technology and support services that enable employees to effectively use computers, software, and mobile devices within an organization. This role involves managing teams responsible for desktop support, device management, software deployment, and ensuring end users have the tools needed for productivity. They also develop strategies for device lifecycle management, security, and user experience improvements. The manager collaborates with IT and business leaders to align end user computing solutions with organizational goals.

What is the difference between Manager End User Computing vs Desktop Support Manager?

AspectManager End User ComputingDesktop Support Manager
Primary FocusOversees end user computing strategies, device management, and software deploymentManages desktop support teams, troubleshooting, and user issue resolution
CertificationsITIL, CompTIA, Microsoft certificationsITIL, HDI, Microsoft certifications
Work EnvironmentStrategic planning, vendor management, infrastructure oversightHelp desk operations, user support, technical troubleshooting
Industry UsageIT departments across various industriesIT support teams in corporate environments

The Manager End User Computing role focuses on strategic management of end user devices and software, ensuring seamless user experiences. In contrast, the Desktop Support Manager handles day-to-day technical support and troubleshooting for end users. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of End User Computing jobs in Washington, DC? The most popular types of End User Computing jobs in Washington, DC are:
What are popular job titles related to Manager End User Computing jobs in Washington, DC? For Manager End User Computing jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Manager End User Computing jobs in Washington, DC look for? The top searched job categories for Manager End User Computing jobs in Washington, DC are:
Manager End User Computing jobs near you
Infographic showing various Manager End User Computing job openings in Washington, DC as of June 2026, with employment types broken down into 52% Full Time, 43% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $136,011 per year, or $65.4 per hour.

End User Desktop Support Technician

A&T Systems

MD • On-site

$20.75 - $26.50/hr

Full-time

Re-posted 11 days ago

Job description

The End User Desktop Support Technician is responsible for delivering onsite and remote technical support to end users across one or more client agencies. This position provides comprehensive support for desktop computers, laptops, mobile devices, tablets, printers, peripherals, and related software while ensuring reliable and secure operation of end-user computing environments.
Working within an ITIL-based service management framework, the technician installs, configures, maintains, and troubleshoots enterprise hardware and software while delivering exceptional customer service. The role supports Microsoft Windows operating systems, standard productivity applications, collaboration platforms, and agency-specific technologies. The technician also participates in equipment deployments, asset management, technical projects, and continuous service improvement initiatives.
The position may require travel to multiple client locations to support operational requirements and technology deployments.
Primary Responsibilities
Desktop & End User Support
  • Install, configure, maintain, and troubleshoot desktop computers, laptops, tablets, mobile devices, printers, scanners, and peripheral equipment.
  • Diagnose and resolve hardware, software, operating system, application, network connectivity, and peripheral issues.
  • Install, upgrade, configure, and support Microsoft Windows operating systems, standard desktop applications, security software, encryption tools, and endpoint management solutions.
  • Configure and support Microsoft Office, Google Workspace, Adobe products, web browsers, and other enterprise productivity applications.
  • Provide technical support for collaboration and conferencing platforms, including Microsoft Teams, Zoom, Cisco Webex, Google Meet, Cisco Jabber, and other approved communication tools.
  • Prepare, configure, and deploy laptops and related equipment for remote users.

Customer Service & Incident Management
  • Deliver professional, courteous, and customer-focused technical support while meeting or exceeding established Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
  • Document, update, and manage all incidents, service requests, and technical activities within the ServiceNow IT Service Management (ITSM) platform.
  • Communicate regularly with end users regarding incident status, estimated resolution times, and completed work.
  • Ensure all ticket documentation is accurate, complete, and compliant with organizational ticket handling standards.

Workload & Queue Management
  • Manage assigned incidents and service requests to ensure timely resolution and compliance with service delivery metrics.
  • Create, update, and maintain ServiceNow tickets for all customer interactions and technical activities.
  • Support user account creation, access management, and privilege administration in accordance with organizational policies.
  • Prioritize work effectively while balancing operational support and project assignments.

Collaboration & Technical Support
  • Collaborate with Service Desk personnel, infrastructure teams, cybersecurity staff, and other technical support groups to resolve complex issues.
  • Research emerging technologies, troubleshoot recurring problems, and recommend solutions that improve service quality.
  • Share technical knowledge, best practices, and documented solutions with team members to enhance organizational knowledge management.
  • Participate in cross-functional initiatives that improve operational efficiency and customer experience.

Technical Projects
  • Participate in desktop refreshes, operating system upgrades, hardware deployments, software rollouts, and other technology initiatives.
  • Maintain project documentation and communicate project status, risks, milestones, and deliverables to supervisors and project teams.
  • Support technology implementations while minimizing disruption to end users.

Asset & Inventory Management
  • Assist with inventory management activities, including asset tracking, equipment deployment, moves, additions, and changes.
  • Maintain accurate asset records in accordance with organizational asset management policies.
  • Support physical inventory audits and lifecycle management of end-user technology assets.

Requirements
Minimum Qualifications
Education
  • Associate's degree in Information Technology, Computer Science, Information Systems, or a related field; or an equivalent combination of education, experience, and industry certifications.
  • High School diploma or equivalent will be considered when supplemented by relevant technical certifications.

Experience
  • Minimum of three (3) years of experience providing desktop, end-user, or technical support in an enterprise IT environment.
  • Demonstrated experience supporting Windows-based desktop operating systems, end-user devices, and productivity applications.
  • Strong customer service and communication skills with experience supporting diverse user communities.

Required Knowledge, Skills & Abilities
  • Strong knowledge of Microsoft Windows desktop operating systems and enterprise desktop support practices.
  • Experience supporting Microsoft 365, Google Workspace, Adobe Acrobat, enterprise web browsers, and collaboration platforms.
  • Familiarity with ServiceNow or comparable IT Service Management (ITSM) platforms.
  • Understanding of Active Directory, Microsoft Entra ID (Azure AD), user account administration, and endpoint management.
  • Experience troubleshooting desktop hardware, printers, mobile devices, network connectivity, and enterprise applications.
  • Excellent customer service, interpersonal, and communication skills.
  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced enterprise environment.
  • Ability to work independently while collaborating effectively with technical and business teams.

Preferred Certifications
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • ITIL® Foundation Certification
  • Microsoft Modern Desktop Administrator or equivalent desktop support certifications

Preferred Qualifications
  • Experience supporting enterprise or government IT environments.
  • Experience with endpoint management platforms such as Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), or similar technologies.
  • Familiarity with enterprise asset management processes and lifecycle management.
  • Experience supporting remote workforce technologies and virtual collaboration platforms.
  • Knowledge of ITIL service management principles and best practices.

Background Requirements
  • Must successfully complete all required background investigations, including fingerprint-based criminal history screening, in accordance with client security requirements.

Apply