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Manager End User Computing Jobs in Oxford, CT (NOW HIRING)

Pennant Services

Senior Intune Engineer

Farmington, CT · On-site

$110K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Proven experience in End User Computing, endpoint engineering, or IT operations. * Strong hands-on ... its own management, employees and assets. More information about The Pennant Group, Inc. is ...

PHOTRONICS INC

Manager, Desktop Support

Brookfield, CT · On-site

  • Medical

  • Retirement

Manage incident prioritization, escalation, service level agreements, ticket trends, and ... Desk, Desktop Support, End-User Computing, or related IT support environments, preferably ...

D-Wave

Senior IT Support Specialist

New Haven, CT · On-site

... and maintain end-user devices, peripherals, printers, telephony, and conference systems. • ... deployment, access management, and employee technology training. • Manage user accounts ...

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All JobsEnd User Computing JobsManager End User Computing JobsManager End User Computing Jobs in Oxford, CT

Manager End User Computing information

See Oxford, CT salary details

$74.1K

$118.6K

$155K

How much do manager end user computing jobs pay per year?

As of Aug 15, 2026, the average yearly pay for manager end user computing in Oxford, CT is $118,585.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $115,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a manager end user computing?

To thrive as a Manager End User Computing, you need strong expertise in IT infrastructure, end-user support, and device management, usually supported by a degree in computer science or a related field. Familiarity with platforms like Microsoft Endpoint Manager, Active Directory, and certifications such as ITIL or CompTIA are commonly required. Leadership, problem-solving, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These competencies are crucial for ensuring smooth IT operations, driving user satisfaction, and supporting organizational productivity.

What are some common challenges faced by a manager end user computing, and how can they be addressed?

Managers of End User Computing often face challenges such as supporting a diverse range of devices and operating systems, ensuring security compliance, and balancing user needs with organizational policies. Staying up to date with rapidly evolving technologies and managing remote or hybrid work environments can also be complex. Addressing these challenges requires strong communication with IT and end users, implementing standardized solutions where possible, and investing in ongoing training for both the team and end users. Proactive collaboration with security and infrastructure teams is essential to maintain smooth operations and compliance.

What is a manager end user computing?

A Manager of End User Computing oversees the technology and support services that enable employees to effectively use computers, software, and mobile devices within an organization. This role involves managing teams responsible for desktop support, device management, software deployment, and ensuring end users have the tools needed for productivity. They also develop strategies for device lifecycle management, security, and user experience improvements. The manager collaborates with IT and business leaders to align end user computing solutions with organizational goals.

What is the difference between Manager End User Computing vs Desktop Support Manager?

AspectManager End User ComputingDesktop Support Manager
Primary FocusOversees end user computing strategies, device management, and software deploymentManages desktop support teams, troubleshooting, and user issue resolution
CertificationsITIL, CompTIA, Microsoft certificationsITIL, HDI, Microsoft certifications
Work EnvironmentStrategic planning, vendor management, infrastructure oversightHelp desk operations, user support, technical troubleshooting
Industry UsageIT departments across various industriesIT support teams in corporate environments

The Manager End User Computing role focuses on strategic management of end user devices and software, ensuring seamless user experiences. In contrast, the Desktop Support Manager handles day-to-day technical support and troubleshooting for end users. Both roles require similar certifications and work environments but differ in scope and responsibilities.

Manager End User Computing jobs near you
Infographic showing various Manager End User Computing job openings in Oxford, CT as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $118,585 per year, or $57 per hour.

IT Manager of End User Systems & Support

Bigelow Tea

Fairfield, CT • On-site

Full-time

Re-posted 28 days ago

Job description

Job Summary:
Bigelow Tea is the number one specialty tea company in the United States, committed to sustainability and ethical business practices. The IT Manager of End User Systems & Support leads service delivery for end-users across all company locations, ensuring a reliable support experience while managing a team and collaborating with various departments to enhance service quality.
Responsibilities:
• Supports 400 end-users across all company locations throughout the United States. Our environment includes office, manufacturing, and warehouse personnel.
• Leads the day-to-day activities of Bigelow Tea’s Information Technology (IT) End User Systems & Support which includes monitoring and managing desktop support, general IT service desk issues, and VIP support functions to ensure optimal service. Provides hands-on technical support, when needed.
• Ensuring that systems, procedures, standards, and methodologies are in place to support outstanding support services delivery.
• Technology support for corporate conferencing/videoconferencing and ensuring the readiness of meeting room resources, such as presentation software and audiovisual systems.
• Lead continuous improvement of end-user support services, service desk processes, and overall technology experience across the organization.
• Help shape roadmaps for end-user systems, support workflows, meeting room technology, and service enhancements.
• Monitor service performance, customer satisfaction, and operational trends; implement improvements where needed.
• Ensure standards, procedures, and support practices are in place to deliver consistent, high-quality service.
• Lead, coach, and develop the IT Service Desk team to provide responsive, professional, and effective support.
• Assign and prioritize work based on business needs, ticket volume, project demands, and staff capacity.
• Lead or support approved projects related to end-user systems, hardware refreshes, software deployments, support tools, and service transitions.
• Coordinate internal staff and third-party providers to ensure projects and operational initiatives are delivered successfully.
• Oversee day-to-day end-user support operations, including desktop support, service desk issues, VIP support, and meeting room technology readiness.
• Serve as an escalation point for complex end-user issues involving endpoints, collaboration tools, access, conferencing, and related technologies.
• Partner with infrastructure, security, networking, and application teams to resolve issues that extend beyond typical help desk support.
• Analyze recurring incidents and service trends to strengthen documentation, improve processes, and reduce repeat issues.
• Manage procurement, deployment, support, and inventory of end-user hardware, peripherals, software, and related technology resources.
• Evaluate vendor and service provider performance and support ongoing issue resolution and service quality management.
• Support the readiness and effective use of conferencing, videoconferencing, and audiovisual technologies across the company.
• Ensure support activities align with company policies, security expectations, and operational requirements.
Qualifications:
Required:
• Bachelor’s degree in Business, Information Systems, or a related discipline; equivalent experience may be considered.
• 7+ years of progressive experience in IT support, end-user computing, service delivery, or related technical operations, including experience leading support staff or technical teams.
• Strong knowledge of end-user hardware, endpoint security, collaboration technologies, support processes, and networking fundamentals in a multi-location environment.
• Ability to understand complex technical issues, guide escalation, and communicate practical solutions to users and stakeholders.
Preferred:
• Relevant IT certifications are a plus.
• Proactive, collaborative and a leader with an entrepreneurial spirit and vision.
• Understands the nuances of working in a family-owned organization.
• Ability to interact with all levels of the organization along with the self-awareness to both provide and accept feedback.
• Strong and effective communicator.
• Trusted advisor with confidence and willingness to challenge in an appropriate and respectful manner.
Company:
The Bigelow Tea Company is an American manufacturer of dried teas based in Fairfield, Connecticut. Founded in 1945, the company is headquartered in Fairfield, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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