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Manager Debt Resolution Jobs in California (NOW HIRING)

KMC

Early Stage Collector

Foothill Ranch, CA · On-site

$16.50 - $21.50/hr

Support Resolution Through Research: Conduct payment history reviews and account research to assist ... Comfortable using Loan Servicing Systems and CRM tools; proficiency in Microsoft Office ...

HEMMING & ASSOCIATES PC

Associate Attorney

Tustin, CA

$100K - $125K/yr

... through resolution, with a focus on protecting client rights, challenging improper or ... Represent individual consumers in state court in debt collection and related consumer actions, from ...

HEMMING & ASSOCIATES PC

Associate Attorney

Tustin, CA

$100K - $125K/yr

... through resolution, with a focus on protecting client rights, challenging improper or ... Represent individual consumers in state court in debt collection and related consumer actions, from ...

HEMMING & ASSOCIATES PC

Associate Attorney

Tustin, CA

$100K - $125K/yr

... through resolution, with a focus on protecting client rights, challenging improper or ... Represent individual consumers in state court in debt collection and related consumer actions, from ...

Robert Half

Accounts Receivable Manager

Fresno, CA · On-site

$65K - $95K/yr

... resolution, and cash application activities. Responsibilities: • Direct the company's credit ... debt concerns, and provide leadership with visibility into expected cash receipts. • Monitor key ...

OpenAI

Credit and Collections Lead

San Francisco, CA · On-site

$185K - $205K/yr

... debt exposure, and maintain a high-quality customer experience across a diverse and rapidly ... resolution, reporting, and exception management. You will partner closely with Finance Systems ...

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All JobsManager Debt Resolution JobsManager Debt Resolution Jobs in California

Manager Debt Resolution information

What are some common challenges faced by a Manager Debt Resolution, and how can they be addressed?

A Manager Debt Resolution often encounters challenges such as handling high volumes of delinquent accounts, motivating a team under pressure, and maintaining compliance with complex regulations. Addressing these challenges involves developing effective communication and negotiation strategies, implementing robust training programs, and fostering a collaborative team environment. Regularly updating processes to align with legal requirements and leveraging technology solutions can also help streamline operations and improve recovery rates.

What is the difference between Manager Debt Resolution vs Debt Analyst?

AspectManager Debt ResolutionDebt Analyst
CredentialsTypically requires a bachelor’s degree in finance, accounting, or related field; certifications like CPA or CFA are commonUsually requires a bachelor’s degree in finance, accounting, or related field; certifications are less common
Work EnvironmentLeads teams, manages client accounts, and develops strategies for debt resolution within financial institutionsAnalyzes debt portfolios, assesses credit risk, and prepares reports for management
Employer & Industry UsageUsed in banks, debt collection agencies, and financial services firmsCommon in banks, credit bureaus, and financial consulting firms

While both roles involve working with debt, the Manager Debt Resolution focuses on leading teams and developing strategies for resolving debts, whereas the Debt Analyst primarily analyzes debt data and assesses credit risks. The manager role is more strategic and supervisory, often requiring leadership skills and certifications, while the analyst role is more analytical and data-driven.

What are the key skills and qualifications needed to thrive as a Manager Debt Resolution, and why are they important?

To excel as a Manager Debt Resolution, you need a solid background in finance, debt collection practices, and relevant regulatory knowledge, often supported by a degree in finance, business, or a related field. Familiarity with debt management software, CRM systems, and compliance platforms is typically required. Strong leadership, negotiation, and problem-solving skills help foster effective team performance and positive client interactions. These competencies are crucial for ensuring regulatory compliance, maximizing recovery rates, and maintaining positive stakeholder relationships.

What does a Manager of Debt Resolution do?

A Manager of Debt Resolution oversees the process of helping individuals or organizations manage and resolve outstanding debts. This role involves leading a team that negotiates with creditors, develops repayment plans, and ensures compliance with financial regulations. Managers also analyze financial situations, advise clients on options, and implement strategies to maximize debt recovery while minimizing losses. Strong communication and negotiation skills are essential for success in this position.
What are the most commonly searched types of Debt Resolution jobs in California? The most popular types of Debt Resolution jobs in California are:
What cities in California are hiring for Manager Debt Resolution jobs? Cities in California with the most Manager Debt Resolution job openings:
Manager Debt Resolution jobs near you
Early Stage Collector

Early Stage Collector

KMC

Foothill Ranch, CA • On-site

$16.50 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Join the newly established captive finance company of the leading global brand, Kawasaki Motors, based in Foothill Ranch, CA. Our commitment to innovation and quality has made Kawasaki a trusted name in the powersports industry. We provide our customers with exceptional products and services, including top-notch retail finance solutions. Join our team and be part of a dynamic company that values excellence, customer satisfaction, and continuous improvement. Together, we can help our customers embark on their next adventure with confidence and ease.
Key Responsibilities:
Engage Customers with Empathy & Purpose:
Proactively reach out to customers through phone, email, text, and other approved communication channels to address early-stage delinquency and always delivering a positive experience.
Negotiate with Compassion and Professionalism:
Collaborate with customers to understand their financial situations and negotiate payment arrangements that align with both customer needs and company objectives. Demonstrate empathy in conversations around financial difficulty, offering hardship support options such as structured payment plans. Monitor accounts to proactively intervene before they advance into later stages of delinquency, focusing on preserving the customer relationship and reducing loss exposure.
Maintain a Brand-Forward Approach:
Represent the company with integrity and professionalism in every interaction, ensuring a customer-centric experience that upholds our brand values and long-term relationships.
Identify and Escalate Specialized Issues:
Accurately recognize and route sensitive account matters, including insurance claims, bankruptcy filings, title questions, suspected fraud, payment research, cease and desist request to the appropriate teams for resolution.
Support Resolution Through Research:
Conduct payment history reviews and account research to assist customers in understanding their balances, account terms and available options to keep their accounts current.
Document with Precision:
Document all customer communications, payment arrangements, escalations, and outcomes accurately and promptly in the Loan Management System (LMS) to ensure continuity and compliance.
Conduct Basic Skip Tracing:
Utilize available tools and resources to perform basic skip tracing efforts for locating customers and assets.
Handle Complaints Professionally:
Respond to verbal complaints with calm, solution-oriented communication, escalating matters when necessary while maintaining detailed records for follow-up.
Collaborate Cross-Functionally:
Work closely with internal departments including Customer Service and Titles, to ensure seamless, accurate and consistent account management.
Ensure Regulatory and Policy Compliance:
Adhere to all applicable federal and state laws including FDCPA, Rosenthal Act, Regulation F, FCRA, TCPA, GLBA, EFTA, SCRA, Bankruptcy Code Sections 362 & 524, UDAAP, and internal company policies and procedures.
Support Team Initiatives: Contribute to departmental goals by assisting with special projects, process improvements, and other operational tasks, as well as other duties as assigned.
Qualifications:
  • Associate's degree in Finance, Business, or other related field preferred: equivalent work experience will be considered.
  • A minimum of 3 years of experience in early-stage collections within the Auto, Powersports and consumer finance industry is required.
  • Excellent verbal and written communication skills, with a strong focus on empathy, emotional intelligence, and active listening. Ability to de-escalate tense conversations while maintaining professionalism and customer trust.
  • Strong negotiation, interpersonal and detail-oriented skills.
  • Proven ability to negotiate payment arrangements with tact, respect and a solution-oriented mindset, even in sensitive or emotionally charged situations.
  • Highly organized and detail-oriented, with a commitment to accurate documentation and adherence to company procedures, legal requirements, and regulatory standards.
  • Comfortable using Loan Servicing Systems and CRM tools; proficiency in Microsoft Office applications (Excel, Word, Outlook). Experience in dialer platforms and digital communication tools is a plus.
  • Strong knowledge of relevant federal and state debt collection laws and guidelines including, FDCPA, Rosenthal Act, Regulation F, FCRA, TCPA, GLBA, EFTA, SCRA, UDAAP, Bankruptcy Code Sections 362 & 524.
  • Consistently promotes a positive, inclusive, and respectful team environment built on trust, open communication, and mutual support. Demonstrates professionalism in all interactions and actively contributes to a collaborative workplace culture that values teamwork, integrity, accountability and shared achievement. Supports a healthy and productive work environment by encouraging transparency, solution-focused dialogue, and alignment with the company values and goals.
  • Ability to work onsite in Foothill Ranch, CA.

Profile Differentiators:
  • Previous experience in early-stage debt collection or similar roles within the powersports or automotive finance industries.
  • Familiarity with skip tracing tools, digital communication platforms, and loan servicing systems.
  • Strong knowledge of collection laws and regulatory compliance.

Salary:
$21.00-$27.00hr based on experience and qualifications
To support your health and wellness goals, Kawasaki provides a comprehensive benefits program dedicated to the well-being of our employees and their families.
What We Offer:
  • Competitive salary based on experience
  • Medical, Dental, Vision and Pet insurance
  • 401(k) match
  • Life and Disability benefits
  • Generous PTO policy
  • Up to 12 paid company holidays
  • Employee discounts on Kawasaki products
  • Onsite fitness center
  • Kawasaki Kafé

KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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