ZipRecruiter

Log In

1

Manager Customer Services Jobs in Appleton, WI (NOW HIRING)

Byrider

Collections Manager

Appleton, WI · On-site

$2.5K/mo

Demonstrate & ensure a high level of customer service * Help ensure branch compliance * Back up the Branch General Manager as needed Requirements for Collections Manager: * First-party consumer ...

Byrider

Collections Manager

Appleton, WI · On-site

$2.5K/mo

Demonstrate & ensure a high level of customer service * Help ensure branch compliance * Back up the Branch General Manager as needed Requirements for Collections Manager: * First-party consumer ...

Byrider

Collections Manager

Appleton, WI · On-site

$2.5K/mo

Demonstrate & ensure a high level of customer service * Help ensure branch compliance * Back up the Branch General Manager as needed Requirements for Collections Manager: * First-party consumer ...

Kohl's

Full-Time Customer Service Supervisor

Green Bay, WI · On-site

$19.50 - $24.90/hr

Role Specific Information Pay Range: $19.50 - $24.90 About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates ...

HOFFMASTER

Customer Experience Manager

Oshkosh, WI · On-site

$85 - $115/hr

As the Customer Experience Manager, you will guide a high-performing customer service team, build strong cross-functional partnerships, and bring innovative customer experience strategies to life ...

New

Tjx

Customer Service Supervisor

Appleton, WI · On-site

$15 - $15.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Service Supervisor

Appleton, WI

$15 - $15.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Service Supervisor

Appleton, WI · On-site

$15 - $15.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

previous pagenext page

Showing results 21-40

All JobsCustomer Services JobsManager Customer Services JobsManager Customer Services Jobs in Appleton, WI

Manager Customer Services information

See Appleton, WI salary details

$23.9K

$56.6K

$98.5K

How much do manager customer services jobs pay per year?

As of Aug 23, 2026, the average yearly pay for manager customer services in Appleton, WI is $56,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What is a manager customer services?

A Manager Customer Services is a professional responsible for overseeing a team that handles customer inquiries, complaints, and support requests. They ensure high-quality service delivery, implement customer service policies, and monitor team performance to meet organizational goals. Their role often involves training staff, resolving escalated issues, and analyzing customer feedback to improve processes. Effective communication and leadership skills are crucial for success in this position.

What are the key skills and qualifications needed to thrive as a manager customer services, and why are they important?

To thrive as a Manager Customer Services, you need strong leadership, problem-solving, and communication skills, typically backed by a degree in business or a related field and relevant experience. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like ITIL or Six Sigma are commonly required. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and manage teams set top performers apart. These skills and qualities are crucial for fostering excellent customer experiences, driving team performance, and ensuring operational efficiency.

What are some common challenges faced by a manager customer services, and how can they be effectively addressed?

A Manager Customer Services often encounters challenges such as managing high customer expectations, addressing complex complaints, and ensuring consistent service quality across the team. Balancing the needs of customers with company policies can also be demanding. Effective communication, ongoing training, and leveraging customer feedback for process improvements are key strategies to overcome these challenges. Additionally, fostering a supportive team environment and using data-driven insights can help maintain high performance and customer satisfaction.

What is the difference between Manager Customer Services vs Customer Service Supervisor?

AspectManager Customer ServicesCustomer Service Supervisor
ResponsibilitiesOversees entire customer service department, develops strategies, manages teams, and ensures customer satisfactionSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree often required; experience in customer service management preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, strategic planning, leadership meetingsCall centers, retail stores, or service desks
Industry UsageCommon in large organizations with dedicated customer service departmentsFound in various industries, often as frontline leadership

The main difference is that a Manager Customer Services focuses on strategic oversight and department management, while a Customer Service Supervisor handles day-to-day team supervision and operational issues. Both roles require customer service experience, but the manager position involves broader responsibilities and higher-level decision-making.

How much does a manager customer services get?

A customer service manager's salary typically ranges from $45,000 to $80,000 annually, depending on experience, location, and company size. Managers in larger organizations or high-cost areas may earn higher salaries, and additional benefits often include bonuses and health insurance.

What cities near Appleton, WI are hiring for Manager Customer Services jobs?

Cities near Appleton, WI with the most Manager Customer Services job openings:

Manager Customer Services jobs near you
Infographic showing various Manager Customer Services job openings in Appleton, WI as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $56,591 per year, or $27.2 per hour.

Customer Service Manager

Piggly Wiggly Midwest LLC

Menasha, WI

Full-time

Posted 17 days ago

Piggly Wiggly Supermarket rating

5.1

Company rating: 5.1 out of 10

Based on 286 frontline employees who took The Breakroom Quiz

102nd of 123 rated grocery stores

Job description

Position OverviewThe Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store. Job Description

Availability: Open
Shift: Morning, Day, Evening (Varies Per Store Needs)
Schedule: Available Upon Interview
Job Type: Full-Time
Location: Piggly Wiggly - 1151 Midway Rd Menasha, WI, 54952

Description

  • Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels
  • Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
  • Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
  • Selection, training, development and scheduling of front-end associates
  • Complete all necessary paperwork relating to Department
  • Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
  • Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
  • Maintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc
  • Performs self internal audits to ensure adherence to all polices and procedures
  • Finish and retain reports/ logs needed for store audit and state inspection purposes
  • Perform tasks as assigned by the Store Manager or Assistant Store Manager
  • Travel Required:No

Environment

  • Store : Grocery Warehouse (50F to 90F)

Skills

  • Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
  • Special Skills : Basic computer skills; Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
  • Physical abilities: : Occasional amounts of walking, balancing, and kneeling; Frequent amounts of pushing and pulling loads up to 35 lb, crouching, and feeling; Constant amounts of standing, lifting and carrying loads up to 40 lb, stooping, reaching, handling, talking, and hearing; Occasional work in a variety of temperatures; Operation of Cash Register or EZ-Scan, Scanner, Computer, Telephone System, Scale, Currency Counter, Calculator
  • Other: : Working knowledge of all store systems including POS, receiving, payroll and scheduling, pallet jack certification etc.
  • Other: : Ability to read, write, and perform basic math functions
  • Other: : Handle money, checks, and other media and distinguish between various forms of currency

Years Of Experience

  • 0-2 : 1-3 years previous retail experience in the are of the front end preferred
QualificationsHigh School Diploma - General Studies Shift1st Shift (United States of America) CompanyPiggly Wiggly Midwest LLC About Our Company

Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers’ needs.

Piggly Wiggly ® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

What Piggly Wiggly Supermarket employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply