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Manager Customer Services Jobs in Utah (NOW HIRING)

Graybar

Manager Customer Service

Salt Lake City, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Graybar

Manager Customer Service

Salt Lake City, UT · On-site

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Dollar Tree

customer services II

South Jordan, UT · On-site

$13.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

Dollartree

customer services II

South Jordan, UT · On-site

$13.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

Dollar Tree

customer services II

West Jordan, UT · On-site

$13.50 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

Dollar Tree

customer services II

West Valley City, UT · On-site

$14 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

Dollartree

customer services II

West Valley City, UT · On-site

$14 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

Dollartree

customer services II

West Jordan, UT · On-site

$13.50 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

Human Interest

Senior Manager, Customer Support

Lindon, UT

  • Medical

  • Dental

  • Vision

  • Retirement

Service Strategy Execution: Assist in developing and executing customer support strategies and ... Rhythmic Management: Conduct regular one-on-ones, leadership syncs, and performance reviews to ...

Human Interest

Senior Manager, Customer Support

Lindon, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Service Strategy Execution: Assist in developing and executing customer support strategies and ... Rhythmic Management: Conduct regular one-on-ones, leadership syncs, and performance reviews to ...

Sunrun

Sr. Manager, Customer Experience

Lehi, UT · On-site

As the Senior Manager of Customer Marketing, you will lead and grow a customer marketing team within our larger marketing organization, working cross-functionally with Sales, Product, and Business ...

Sunrun

Sr. Manager, Customer Experience

Lehi, UT · On-site

As the Senior Manager of Customer Marketing, you will lead and grow a customer marketing team within our larger marketing organization, working cross-functionally with Sales, Product, and Business ...

Human Interest

Manager, Customer Success Support

Lindon, UT · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

... service to our customers What you bring to the role * 3+ years of experience managing a team * 2+ ... years of industry (401k) experience * Proven success scaling support operations across multiple ...

Human Interest

Manager, Customer Success Support

Lindon, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... service to our customers What you bring to the role * 3+ years of experience managing a team * 2+ ... years of industry (401k) experience * Proven success scaling support operations across multiple ...

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All JobsCustomer Services JobsManager Customer Services JobsManager Customer Services Jobs in Utah

Manager Customer Services information

What is a manager customer services?

A Manager Customer Services is a professional responsible for overseeing a team that handles customer inquiries, complaints, and support requests. They ensure high-quality service delivery, implement customer service policies, and monitor team performance to meet organizational goals. Their role often involves training staff, resolving escalated issues, and analyzing customer feedback to improve processes. Effective communication and leadership skills are crucial for success in this position.

What are the key skills and qualifications needed to thrive as a manager customer services, and why are they important?

To thrive as a Manager Customer Services, you need strong leadership, problem-solving, and communication skills, typically backed by a degree in business or a related field and relevant experience. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like ITIL or Six Sigma are commonly required. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and manage teams set top performers apart. These skills and qualities are crucial for fostering excellent customer experiences, driving team performance, and ensuring operational efficiency.

What are some common challenges faced by a manager customer services, and how can they be effectively addressed?

A Manager Customer Services often encounters challenges such as managing high customer expectations, addressing complex complaints, and ensuring consistent service quality across the team. Balancing the needs of customers with company policies can also be demanding. Effective communication, ongoing training, and leveraging customer feedback for process improvements are key strategies to overcome these challenges. Additionally, fostering a supportive team environment and using data-driven insights can help maintain high performance and customer satisfaction.

What is the difference between Manager Customer Services vs Customer Service Supervisor?

AspectManager Customer ServicesCustomer Service Supervisor
ResponsibilitiesOversees entire customer service department, develops strategies, manages teams, and ensures customer satisfactionSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree often required; experience in customer service management preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, strategic planning, leadership meetingsCall centers, retail stores, or service desks
Industry UsageCommon in large organizations with dedicated customer service departmentsFound in various industries, often as frontline leadership

The main difference is that a Manager Customer Services focuses on strategic oversight and department management, while a Customer Service Supervisor handles day-to-day team supervision and operational issues. Both roles require customer service experience, but the manager position involves broader responsibilities and higher-level decision-making.

What are the most commonly searched types of Customer Services jobs in Utah?

The most popular types of Customer Services jobs in Utah are:

What cities in Utah are hiring for Manager Customer Services jobs?

Cities in Utah with the most Manager Customer Services job openings:

Manager Customer Services jobs near you
Infographic showing various Manager Customer Services job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Manager Customer Service

Graybar

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago

Graybar rating

8.4

Company rating: 8.4 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

20th of 364 rated logistics

Job description

Become part of the excitement.

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.

In this role you will:

  • Assist the Branch Manager in managing resources within the branch
  • Supervise and mentor customer service, administrative, warehouse, and transportation functions
  • Staff all service and administrative functions and monitor performance of related employees
  • Implement customer-facing service solutions and e-commerce solutions
  • Set branch schedules, establish procedures, and resolve service failures
  • Collaborate with Branch Manager in managing profitability, expenses, and assets

What you bring to the table:

  • SAP and Microsoft Office experience
  • Supervisory and leadership skills; ability to motivate and support a team
  • Problem solving and conflict resolution skills
  • 5+ years experience required
  • 2 year degree preferred

Compensation Details: The expected basesalaryfor this position is starting at $85,000 annually depending on experience. This position is also bonus eligible - based on specific and relevant business metrics.

TheValue of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

  • Multiple plan options for Medical, Dental, Vision,and Prescription Drugbenefits.

  • Life Insurance coverage for you and options for your family.

  • Save on expenses with Flexible Spending Accounts.

  • Enjoy our Disability Benefitsat no cost to you.

  • Share in our success with Profit Sharing Plans.

  • 401(k) Savings Planwith company match to help secure your future.

  • Paid Vacation& Sick Daysto spend time away from work or in case of an illness.

  • Rest and recharge during our Paid Holidaysthroughout the year.

  • Take advantage of our Paid Wellness Dayto focus on preventive care and prioritize your health.

  • Volunteer with Community Time Offto give back to the community.

  • Predictable Work Schedulesto plan your life: no weekends or nights for most roles.

  • Celebrate your and others' achievements with our Employee Recognition Program.

  • Reach your career goals with our Educational Reimbursement and Career Development Programs.

  • And More Perksthat support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Apply now and find out what's next for you.

Equal Opportunity Employer/Vet/Disabled

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

What Graybar employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Graybar logo

About Graybar

Sourced by ZipRecruiter

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.

Industry

Construction materials wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1869

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