Manager Customer Data Entry Jobs in Portland, ME

Pineland Campus - New Gloucester, ME 04260

Salary Range $24.00 - $24.00 Hourly Position Type Enterprise - Staff Job Shift Day Travel Percentage None

The Data Entry Specialist is part of the Enterprise Records (ER) unit and reports to the Director of Enterprise Records. The primary responsibility of this position is to perform a variety of data processing, clerical, and office tasks accurately and efficiently in support of document processing at Unity Environmental University. Additional responsibilities include creating and maintaining database records, word processing, inbound and outbound calls to students, maintaining spreadsheets, bulk mailings, and report management.

Provide accurate, valid, and timely processing and maintenance of all records and donations. Perform application data entry and associated tasks into campus information systems of record. This position is responsible for the switchboard and making outbound calls. Provide administrative support to include (but not all inclusive) maintaining and producing mailing lists, assisting in producing letters and envelopes for mailings, and editing and proofreading documents, as needed.

Perform data analysis activities as directed. Complete, verify, process, and distribute credit card statements, purchase orders, check requests, timesheets, tax forms, applications, etc. when directed. Reconcile spending activities with the business office to the general ledger, credit card statements, gifts, etc.

Would work collaboratively with the Director of Enterprise Records to ensure optimal customer service, and timely processing of requests. Perform inbound and outbound calls to students in support of administrative needs across institutional units. Maintain inventory of materials, publications, letterhead etc. required for Institution activities and communications when assigned. Organize, prepare, produce, and otherwise process both physical and electronic bulk communications in accordance with institution schedules and procedures. Process incoming mail and delivery of outgoing mail to the mailroom. Coordinate scanning and e-filing of documents. Generate, validate and distribute periodic and ad-hoc reports. Maintain shared email inboxes and calendars. Ensure accuracy and completion of data elements through periodic reports and verification measures. Serve as the subject matter expert for one or more information systems, identify process improvements, develop procedures for implementation, etc. Perform complex clerical work and cross train in all units under the ER Center. Provide customer service to function functional areas within the institution and provide Institution switchboard services-as assigned. Pro-actively communicate challenges, successes, and failures with leadership. Stay open to counterintuitive ideas and direct feedback. Unity employees are expected to think creatively and remain open to approaches that challenge initial instincts or traditional methods. Taking direction, seeking clarity, and executing with precision are critical to moving innovative work forward. Work confidently with AI, digital tools, and emerging systems. As a technology-enabled institution, Unity expects all employees to adopt a growth mindset around digital tools. This includes using AI systems to enhance productivity and decision-making, as well as learning new platforms and processes with curiosity and accountability. Deliver results in a fast-paced, evolving environment. Agility, resilience, and follow-through are essential. Employees must remain focused on outcomes even as priorities shift, iterating quickly and adjusting to change without losing momentum. Communicate with clarity and consistency. Strong written and verbal communication, including the ability and willingness to engage professionally by phone, video, and digital channels is essential. Employees must document decisions, convey key information clearly, and support alignment across teams. Model integrity and professionalism in all aspects of work. Every employee is responsible for upholding high ethical standards, demonstrating sound judgment, and maintaining an ownership mindset when it comes to their role and results. Own the accuracy of your work. While Unity equips employees with advanced systems and AI-enhanced tools, the responsibility for quality, precision, and correctness rests with the individual. Attention to detail and proactive error-checking are non-negotiable. Demonstrate a commitment to sustainability in all aspects of work. This includes responsible stewardship of resources, strategic decision-making, and ensuring long-term institutional impact. At Unity, we encourage input, feedback, and collaboration from all employees, your perspective matters. However, once a decision has been made, employees are expected to act as an extension of their supervisor's bandwidth, carrying out directives with clarity, consistency, and precision. We do not operate in independent silos; instead, we emphasize cross-functional collaboration and shared accountability. Perform other duties as assigned.

REQUIRED QUALIFICATIONS To be successful in this position you must be able to execute each of the position specific responsibilities while meeting the position expectations. Additionally, the position specific education, skills and competencies listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made upon approval by the supervisor and Human Resources, to enable individuals with disabilities to perform the essential functions. Required: High school diploma/GED required. Must have good oral communication skills. Proficiency with databases, word processing, email, and spreadsheet software. Ability to work harmoniously with members of the Institution team. Ability to demonstrate initiative, make sound decisions, budget time, focus on details, and complete tasks on time while functioning in multiple capacities. Ability to adapt to new ideas and circumstances. Knowledge of office operations including filing and clerical support. Ability to effectively present information and respond to questions from the Institution community and managers. Ability to calculate figures and apply concepts of percentages, ratios and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to function effectively within a matrix organizational structure, maintaining open lines of communication while being discreet, courteous and well poised. Preferred: Two (2) years of job-related experience in customer service or a related field.

WORK SCHEDULE / AVAILABILITY REQUIREMENTS Work hours are specific to the requirements of this position and can include days, evenings, and weekends. Working extended hours required as needed. Must be flexible and cooperative in fulfilling responsibilities and meeting the Institution's needs. Although Unity Environmental University employees are generally scheduled to work at their specifically assigned locations, there are times when travel is necessary and employees are required from time to time to attend events, meetings or work temporary assignment at any Unity Environmental University location.

PHYSICAL DEMANDS While performing the duties of this job, it is regularly required to sit and talk or hear. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The use of either hand for repetitive movements such as grasping, grasping and turning, and fine manipulation is required as is the ability to use the telephone for internal and external communications.

ENVIRONMENTAL CONDITIONS Work is performed mostly in an office setting. The noise level in the work environment is normally moderate. Exposure to changes of temperature or humidity 1-33% of the time.

POSITIONS AT UNITY ENVIRONMENTAL UNIVERSITY ARE DEPENDENT ON THEIR VIABILITY AND AN ESTABLISHED VIABILITY MATRIX. THE VIABILITY MATRIX FOR THIS POSITION IS: JOB DESCRIPTION The Institution has a minimum $150M annual operating budget with a net positive revenue margin between 20-30%. Enthusiastic support and willingness to work within the Enterprise Model The Institution maintains the enterprise model and has at least two credit bearing SEBUs. This position will process a minimum of 2,400 applications annually. IES continues to process donations, non-degree applications, and communication flow for credit bearing SEBUs.